Faulkner Honda

Very poor customer serivce After buying 4 vehicles from Faulkner over the past 4 years, I have to say I would never go back to the Faulkner family of dealerships ever. After th After buying 4 vehicles from Faulkner over the past 4 years, I have to say I would never go back to the Faulkner family of dealerships ever. After the sale of our Honda everything went downhill from there. The Service department at Honda is a spectacular facility, really second to none, but the wait times and the customer service of the representatives are terrible. Recently I took my 2013 Honda touring Pilot in for a routine oil change, filter, and tire rotation, 2 hours later, it’s done (this is about the normal time for me every time). I came out of there with a different “feel/vibration” to the Pilot than I had before. Not being a mechanic and not knowing what the problem was I took it back to them and described what I was feeling. The service rep immediately tried to sell me on services that may fix the problem, to which I responded with, “I don’t know anything about mechanics, I just know that it is different.” Eventually I was forced to agree to a spin, balance, and rotation, assuming that would correct the issue. What I really wanted was for them to drive it, feel it, look at it, and tell me what they thought, but the service rep just pushed a service on me anyway. Then he come back after nearly 2 hours and told me that I neglected to tell him about the brakes, and I said I don’t have a problem with them, there is only 24,000 miles on the truck and I drive responsibly. To which he scoffs and gives me a look of disbelief and proceeds to tell me that I need new rotos at a cost of at least $400, and this will fix my problem along with the other services. I informed him that only a few weeks ago, everything was green on my inspection sheet and how could there be a problem now all of a sudden? Again, I was scoffed at and I declined the service. I had another certified Honda dealership take a look at my Pilot and was informed that the brakes and rotors were perfectly fine and that the spin/balance was not conducted properly as the Pilot still had the manufactures weights on them, which apparently need to be replaced when conducting a spin/balance service. I don’t know any of this but I trusted Faulkner Honda and now that trust is gone. So the bottom line is avoid this terrible service center and save yourself some time and go elsewhere. More

great sales people horrible service after Bought a 2011 ford escape 51k miles with 3 month warrenty suv was supposdly perfect condition and I paid top price with little for my trade in and Bought a 2011 ford escape 51k miles with 3 month warrenty suv was supposdly perfect condition and I paid top price with little for my trade in and paying 2grand for them to do the paperwork Vehicle looked great when i looked it over and test drove and after service dept got it ready it looked like crap and missing parts.. 2months later and 1k miles the powertrain went faulkner gave me the run around on the warrenty and ended up they wont cover it i have to pay out of pocket to have vehicle fixed... Stay Away from faulkner if you dont want to get screwed over !! More

Great Experience We bought an 09 Honda Pilot from Glenn Martin and Tom Williams. We appreciated the friendly sales staff and sales manager who helped us to complete t We bought an 09 Honda Pilot from Glenn Martin and Tom Williams. We appreciated the friendly sales staff and sales manager who helped us to complete the process. We definitely recommend them to anyone in the market for a Honda. More

Jim Collins is great to work with! I have nothing but positive things to say about Jim Collins! He helped myself and my husband with the entire process. He listened to our needs and wan I have nothing but positive things to say about Jim Collins! He helped myself and my husband with the entire process. He listened to our needs and wants and made it happen with an affordable option! He goes above and beyond and would recommend him to anyone! We will continue to go back to Jim as long as he is still there. More

email experience and quote for the car was great, Salesmans knowledge of the product was a sell. Everyone was friendly and helpful. A great car buying experience with no pressure. Salesmans knowledge of the product was a sell. Everyone was friendly and helpful. A great car buying experience with no pressure. More

The staff at Faulkner Honda really go the extra mile to help you find the car you need, at the right price. Previous experiences, car buying was stressful and the financial talk is always a nightmare.. Not help you find the car you need, at the right price. Previous experiences, car buying was stressful and the financial talk is always a nightmare.. Not this time!! At Faulkner Honda, they really made the experience fun and hassle free. Plus, their stock of cars is amazing, they had exactly what I was looking for. They definitely go above and beyond the average dealership!! :) More

It was a really good experience stopping by this wonderful place , they make you feel as at your home . So friendly people , helping you to make your decision , if there is a price difference , the wonderful place , they make you feel as at your home . So friendly people , helping you to make your decision , if there is a price difference , they matched it , everything was organized , was put in order , all you have to do is to pick a car , a color , then everything is done , from financing , to registration to plates.... really great. Paula , was the 1st person greeted me on the door , guided me to her desk , follow ups , till the deal is done , even after I stepped out the door went home, called just asking about how do I liked my car. Thank you Paula. More

We were unexpectedly in the market for a new vehicle. Therefore, we were on a limited budget. We had shopped at other dealers and online, doing our best research into what vehicle would work for our fami Therefore, we were on a limited budget. We had shopped at other dealers and online, doing our best research into what vehicle would work for our family. Looking into Faulkner, we found the vehicle, in the colors we liked, and inquired online. Patti was fantastic. She worked over the phone and online with us, as we live an hour away from Faulkner. She even called us on her day off, knowing we were hoping to come visit the dealership in a day or two. Patti worked with Mike to get us to a payment that would work for us. That was important to do ahead of time as we live so far away. Upon our arrival to Faulkner, Mike had two Accords side by side for us to compare. Mike's knowledge of the car was the most I'd seen from any other employee at any other dealer. Patti, Mike, and Stephen worked very hard for us, and got us in the Accord at a price we could afford. Working with them was very comfortable. Their friendliness and understanding were tops. It was very refreshing to work with this team. We will recommend them highly. Thank you Patti, Mike, and Stephen. More