Faulkner Hyundai - Philadelphia

Service was great. The service representative was professional and courteous. The representative called when car was ready and went out and brought it to the door. The service representative was professional and courteous. The representative called when car was ready and went out and brought it to the door. More

The perfect buying experience. A great selection lead me to this dealership. I called to check that the vehicle I was interested in was available and Steve immediately set up an ap A great selection lead me to this dealership. I called to check that the vehicle I was interested in was available and Steve immediately set up an appointment for a test drive. Steve had the car ready to go when I arrived and a test route ready to meet my preferred driving experience (highway). Once I decided to purchase, I was paired with Ozzy, the finance manager, who was able to find me a better rate and terms than my bank had offered. I was well taken care of throughout the entire experience. I accepted all of the extra coverage, which of course added to the cost, but I’d rather pay the price I know today than pay an unknown amount later. I felt confident that I was working with professionals who cared about my interests. I’m very happy with my Tucson - it’s ten years newer than my first and reflects the advances to technology and safety. This buying experience was so much more personal than my first. I never felt anything for the Hyundai dealership that sold me my first Tucson, I don’t think I even returned to them for service. I’ll definitely return to this dealership. I felt like they truly cared, like I wasn’t just a number. Steve even helped me pair my phone before I left to ensure I was all set. Overall, I left with a great car, with an excellent warranty, all at a fair price, with oil changes and tire rotations thrown in, and met and worked with really good people. I wish I knew someone in the market for a car to recommend them, but I’m hoping this helps someone whose on the fence. More

Excellent customer service! …everyone there was super nice and helpful…will be returning and referring family and friends… …everyone there was super nice and helpful…will be returning and referring family and friends… More

Clean, bright, friendly salespeople. Very efficient and willing to work with you for a deal Very efficient and willing to work with you for a deal More

The service and sales are professional. The car is always running well. They look out and make sure all questions you may have and are very knowledgeable about your car. The car is always running well. They look out and make sure all questions you may have and are very knowledgeable about your car. More

Went today for maintenance check up. Oil change went well. I waited for my car in the waiting area that was very clean. The service rep was friendly and I was in and out quickly. Oil change went well. I waited for my car in the waiting area that was very clean. The service rep was friendly and I was in and out quickly. More

Making an appointment was very easy. I also did not have to wait very long for work to be complete. The cost to do the work was very inexpensive. I also did not have to wait very long for work to be complete. The cost to do the work was very inexpensive. More

They go all out to satisfy their customers. The sales people are polite and knowledgeable. Highly recommend. The sales people are polite and knowledgeable. Highly recommend. More

Mike (finance) saved the day. We scheduled an appt and shared we were on a tight timeframe the day before. We prepared with all of the necessary documents, copies and even showed We scheduled an appt and shared we were on a tight timeframe the day before. We prepared with all of the necessary documents, copies and even showed up a little early for our appt. The greeting wasn't pleasant, our sales person was late, I asked the manager for support, he said with a warm smile, sure let me get you someone. Tic toc, tic top, nothing. Then Mike came and gave us a time that he would be with us, took the trade for evaluation and then here comes our sales rep, no apologies for the tardiness. Mike smoothed that out as well. After everything was complete, we go out to get in our detailed vehicle and it's not good. The sales rep apologized, offered a few oil change and tire rotation. With the 15 people all walking around, you would think everything would've been handled quickly and efficiently. Especially since we were the only 1 in the dealership at that time. Again, if it wasn't for the professionalism of Mike, I definitely would've left. More

Everyone was friendly and work was done quickly. Location clean and welcoming. Highly recommended! Thank you! Location clean and welcoming. Highly recommended! Thank you! More