Faulkner Hyundai

Very friendly and Punctual. Explained everything so that it was understandable to me. Comfortable waiting area. Explained everything so that it was understandable to me. Comfortable waiting area. More

Always excellent service by the folks at Faulkner Hyundai. Sales associates are knowledgeable and take the necessary time to understand the customer’s wants/needs when shopping for a new/used vehicle Hyundai. Sales associates are knowledgeable and take the necessary time to understand the customer’s wants/needs when shopping for a new/used vehicle. More

I am extremely disappointed with Hyundai and this dealership. They knowingly sold a vehicle with a defective engine and then refused to honor the warranty when the problem became unavoidable. My 2013 dealership. They knowingly sold a vehicle with a defective engine and then refused to honor the warranty when the problem became unavoidable. My 2013 Hyundai Sonata 2.4L has the well-known engine issues that thousands of owners have dealt with, yet Hyundai continues to deny responsibility and offer zero support. Instead of standing behind their product or fixing a problem they are fully aware of, they choose to deny warranty coverage and leave customers stranded with unsafe, unreliable vehicles. It’s unacceptable for a company to treat customers this way especially when the defect is part of a documented pattern. If you’re considering buying a Hyundai, especially a used one, please do your research. Their customer service is unhelpful, the warranty is meaningless, and they won’t lift a finger even when the engine failure is clearly not the owner’s fault. I will never buy Hyundai again, and I strongly warn others to stay away. More

I’ve used this dealer on multiple brands of cars. Very disappointing when I had my daughter’s Tucson in for front brake service. That was ok but when I got the call with additional repair suggestions Very disappointing when I had my daughter’s Tucson in for front brake service. That was ok but when I got the call with additional repair suggestions I was happy to listen. And then I get asked if I wanted to replace the key fob battery for $33. I am all for making $ but $33 for a $1.50 battery that takes a minute to get done. They lost a good customer today. More

Brett was great and helped me trade in my old Jeep for a new Corolla!! He was awesome and showed me many other options and was very knowledgeable in all of the vehicles. new Corolla!! He was awesome and showed me many other options and was very knowledgeable in all of the vehicles. More

Brought my Palisade to have the manufacturer trailer wire plug tested for proper voltage. I was specific on my request. They flat out reused to test the manufacturer plug because i had an aftermarket harne plug tested for proper voltage. I was specific on my request. They flat out reused to test the manufacturer plug because i had an aftermarket harness plugged into the it. I had to take my car to Fred Beans Hyundai for diagnosis. They did it gladly and did not charge me for it. They ended up selling me parts I needed out our interaction. That is type of customer service i expect that Faulkner refused to give. More

The staff seems to enjoy their work and the people they serve. My car was done according to my request. serve. My car was done according to my request. More

Routine oil change and tire rotation. Service not reset so will have to go back to get that done to prevent the message from coming up each time I start the car. Tire pressure was not che Service not reset so will have to go back to get that done to prevent the message from coming up each time I start the car. Tire pressure was not checked as the next day one tire was 8lbs lower than all the others. Other than that it was fine. More

They were very efficient, courteous, very friendly, very knowledgeable, front desk was wonderful, couldn't have gotten my inspection with out them knowledgeable, front desk was wonderful, couldn't have gotten my inspection with out them More

I've been a customer at this dealership for over 10 years. I have nothing but positive experiences when I visit for any reason. The service center is excellent and informative, prompt with work and Jul years. I have nothing but positive experiences when I visit for any reason. The service center is excellent and informative, prompt with work and Julie is the best service advisor! More