Faulkner Hyundai

Typical Dealership Experience Purchasing a vehicle is never fun. I wasn't looking for an easy purchase, but I was hoping for a smooth transition into a new car. The salesmen did th Purchasing a vehicle is never fun. I wasn't looking for an easy purchase, but I was hoping for a smooth transition into a new car. The salesmen did the best that he could to accommodate my needs, but there were hiccups along the way that could have easily been avoided. The over all purchase took close to a month. Faulkner required a $500 deposit to DX the vehicle that I wanted because they did not have it on their lot. I have not had to do this before when having a vehicle DX'd; therefore, I was not pleased with the deposit request. Faulkner also required that the consumer pay the destination fee, but when I reached out to Hyundai USA, I was informed that it is at the dealers discretion to charge the consumer the destination fee. I honestly don't feel that the consumer should eat the price of having a product delivered to location, plus put a deposit down if the vehicle requested is not on the lot. That is a poor business model in my opinion. Again with previous dealerships, I have not had to paid the destination fee. This was my first time purchasing a Hyundai, so when I had questions about the company/dealership and Hyundai product, I reached out to both the dealership and the Hyundai USA, which resulted with conflicting responses/answers. Luckily! I like my Santa Fe, but as for the management of the dealership and the Hyundai name, there seems to be some items that need to be tweaked within the dealership - Communication between the dealership departments is one of them. The finance department was not familiar with what incentives were being offered and what interest rates worked with what incentives. When questions were asked, I was often punted over to the sales department for answers. More

Best vehicle purchase ever - 5th vehicle I never had such a great experience as this. My salesman, Joshua was gracious and attentive. He did a great job explaining he vehicle's features in I never had such a great experience as this. My salesman, Joshua was gracious and attentive. He did a great job explaining he vehicle's features including audio system, vehicle operation and the power lift gate. More

Marianis Rodriguez As soon as I contacted the dealership online, I was given a call right away so that I'd come in and test drive the vehicle I wanted to try out. I enjo As soon as I contacted the dealership online, I was given a call right away so that I'd come in and test drive the vehicle I wanted to try out. I enjoyed the staffs sincerity and good energy. They all made me feel at home, great people. More

Faulkner Hyundai It was a good experience other than the finance sales man. He spend like 20 mins talking about all these things we get then showed us the price. It wa It was a good experience other than the finance sales man. He spend like 20 mins talking about all these things we get then showed us the price. It was all add ons and I just wish he would have said that up front. Then I was totally uninterested when I found out it was add ons because I felt like I was being miss leaded. I also was confused then with what we actually got. Then when we said no to that stuff he just speeded threw and didn't go over the actual important stuff. He also swore in front of my son. Not cool. So I would give the finance experience a 2. Also because we have leased another vehicle from a local dealership and the experience was impeccable! They were upfront about everything and we actually bought a add on package because of that. More

Faulkner Hyundai for Sure My lease was recently up and while I was considering new vehicles I was referred to Holly Beeman at Faulkner Hyundai Harrisburg. I was not misled. Ho My lease was recently up and while I was considering new vehicles I was referred to Holly Beeman at Faulkner Hyundai Harrisburg. I was not misled. Holly was the best car salesperson I have ever dealt with. I felt she truly had my best interest at heart, listened to my needs and concerns and made the car buying experience less stressful. She truly treated me like family and even patiently met with me over a week later after I had confused myself with all the new car technology. In addition to Holly, the rest of the staff in the showroom was friendly and the finance guy even stayed late so he could finish my paperwork rather than pass me off. No one pressured me into buying things I didn't want or need. For the first time I left a dealership without regrets. I truly could not say one thing bad about this experience and I'm so pleased with my new (car) baby. More

Tucson Great Dealership and employees. My new car rides really really nice. It has great mileage. I really like the electric seat adjusting and will really Great Dealership and employees. My new car rides really really nice. It has great mileage. I really like the electric seat adjusting and will really enjoy the heated car seats in the cold weather. More

Experience Salesman was professional and was happy to answer any questions I had...He made it a pleasant experience making suggestions but not appearing overly a Salesman was professional and was happy to answer any questions I had...He made it a pleasant experience making suggestions but not appearing overly aggressive or pushy. I enjoyed working with Jason and would recommend your dealership to anyone considering purchasing a vehicle. I love my new vehicle . Thank You.. More

Tucson review Experience went over very well. Customer service there is awesome. Have gone to other dealerships where it takes too long for people to notice you're Experience went over very well. Customer service there is awesome. Have gone to other dealerships where it takes too long for people to notice you're there. Travis is awesome and was not pushy at all. More

Holly was Wonderful! My car was totaled in a freak accident, but Holly Beeman made replacing it enjoyable and easy. She even held it until I returned from vacation and My car was totaled in a freak accident, but Holly Beeman made replacing it enjoyable and easy. She even held it until I returned from vacation and saw to it that there was a huge red bow on it when I came to pick it up!! Loved working with her! And Barry's pin-strip advice was spot on and beautifully done! More

Customer service I was not sure how to feel about a Hyundai . I have been a Chevy person. I was quite impressed with the Hyundai Santa Fe Sport . The Sales Team I was not sure how to feel about a Hyundai . I have been a Chevy person. I was quite impressed with the Hyundai Santa Fe Sport . The Sales Team(Todd) made my experience buying my first Hyundai special . More