Faulkner Hyundai

Best Hyundai Dealer !! Provided the best deal for Sonata Limited. Made the car purchasing process so easy. Devin was my sales person. He treated me so well. I strongly recom Provided the best deal for Sonata Limited. Made the car purchasing process so easy. Devin was my sales person. He treated me so well. I strongly recommend Faulkner Hyundai. More

Repeat Customer I would recommend Faulkner Hyundai to my friends and family for purchasing their next vehicles. The sales and finance staff are friendly, professional I would recommend Faulkner Hyundai to my friends and family for purchasing their next vehicles. The sales and finance staff are friendly, professional and easy towork with. More

Awesome experience Holly is an awesome salesperson! She found the car I wanted and made my car buying experience a breeze. Thanks so much for your help! Holly is an awesome salesperson! She found the car I wanted and made my car buying experience a breeze. Thanks so much for your help! More

Good experience. Salesperson was very friendly and helpful. Review everything about the car. Follow-up the next day to see how I liked the car. Scheduled my fir Salesperson was very friendly and helpful. Review everything about the car. Follow-up the next day to see how I liked the car. Scheduled my first maintenance service appointment. More

fantastic expierience!!!!! Great place to purchase a vehicle. Friendly, courteous, and knowledgeable sales staff. Will tell all my friends about the service there. Will definite Great place to purchase a vehicle. Friendly, courteous, and knowledgeable sales staff. Will tell all my friends about the service there. Will definitely purchase from here again. More

Great It was great I would recommend it to anyone Searching for a new or used car best pricing in the reinstate area and awesome customer service It was great I would recommend it to anyone Searching for a new or used car best pricing in the reinstate area and awesome customer service More

The Excellence Continues!!! In a pinch, I needed to get to work very quickly after dropping my vehicle for scheduled service. SA drove me herself. Nowhere Else Ever. In a pinch, I needed to get to work very quickly after dropping my vehicle for scheduled service. SA drove me herself. Nowhere Else Ever. More

My 2015 Elantra Sport :) I would highly recommend John Andrews to any serious Hyundai vehicle buyer. John was professional, caring and truly wants the customer to be satisfie I would highly recommend John Andrews to any serious Hyundai vehicle buyer. John was professional, caring and truly wants the customer to be satisfied. John, hope to see you soon for our next Hyundai purchase. More

Terrible Experience, Don't Go Here This review is a few months late, only due to the fact that I was not aware of the DealerRater website. We were just looking/browsing at the brand ne This review is a few months late, only due to the fact that I was not aware of the DealerRater website. We were just looking/browsing at the brand new 2015 Sonata’s and had no urgent need or intention of leasing one, since we still had 1 year remaining on our current Sonata lease. But upon test driving and looking over the new Sonata and having the dealership run us numbers, we decided that it was worth the upgrade. So the numbers is where things got complicated, the salesman, Todd Grier had taken all our information down, what we still owed, what the residual was, where we wanted to be price wise, and how much were willing to put down and came back with an acceptable monthly figure. They didn’t have the exact car we wanted, but we were assured they could get it, so we made the deal. A few days later the car we wanted arrived and we proceeded to the dealership to make the trade. When we arrived to take possession and fill out the paperwork, we were informed that the numbers they told us previously were not what they thought and needed to be adjusted. So I thought a few dollars sure, I know the previous ones were close estimates. So we went from $387 a month estimate to $450 a month. Obviously this was not ok, as the new price was a deal breaker for us. They explained that the numbers we gave them on the payoff were not correct; however, we pulled them from the Hyundai finance website. Apparently, when the dealership went to check on the day of delivery, they discovered that during their initial work up of the estimate, they used a lesser amount than what was owed. The manger then got involved and again made it seem like it was our fault and not the salesperson who took all the info from us. In either case of the he said she said, they should have checked everything prior and not just throw the new figures on us right before delivery like it was no big deal. We were prepared to walk and were out the door when we were asked to stop by the sales manager. The manager came back and said that it would need to be a presidential decision at this point, since the numbers were off, the car was already dealer traded for we were ready to walk (because we loved the sonata we did have). The manager came back with a $400 a month deal, to which we reluctantly agreed to. After this point, the service from here on out was very poor and everyone’s attitude towards us was bad, even somewhat cold and hostile. The salesman was supposed to set up our free blue link trial but failed to do so. He said there was an issue and would contact us in a few days. After a few days we were not contacted and finally had to reach out to management. The salesmen called me back and actually did apologize and take responsibility, and said he would set it up. By this time I had given him our info on numerous occasions and I stated that we were previously Bluelink customers. Again another week goes by, nothing done. Email and call, no response, multiple calls to Bluelink customer service, they keep telling us the dealership has to set it up. Three weeks after that, still nothing. Had to reach out to management again, the salesperson finally then sets us up and everything and it is completely wrong. I don’t mean a few things that could be missed, I mean everything, to the point it appeared intentional and almost like a last dig as I know he was in some hot water over this deal because he asked us not give him a bad rating on the survey. We did give him a good rating on the survey, only because we didn’t want him to lose his job over this, but I wish I would have waited until everything was finished before doing so because 2 months later we are finally finished and we had to fix everything ourselves anyway because it was all wrong. Our trial was almost over by the time we got set up, which did not appear fair and nobody seemed interested in helping us out anymore. No problem, we will never return to Faulkner again, we have bought/leased 4 vehicles from them in 4 years, but this will be the last. Very poor customer service, accept from the president who seemed to understand that he had to do the right thing by a customer, but everyone else there, forget about it and don’t look here for your next car. More