Faulkner Nissan Jenkintown

Poor greeting The service representative Mercedes is not very welcoming at all. She seems to always have an attitude or not want to be at work. I’ve worked with oth The service representative Mercedes is not very welcoming at all. She seems to always have an attitude or not want to be at work. I’ve worked with other service representatives at Faulkner who are nice and welcoming. But every experience I have with her is subpar. Additionally, having a food truck block the service bay where customers are suppose to pull in may not be a good idea, especially when the service representative then gets upset/frustrated that your car is parked out front instead of the service bay, despite there being no space to pull into the bay. More

Awesome just awesome Although they were very busy, they greeted me as I walked into the service department. Just a simple acknowledgment was a very nice surprise from what Although they were very busy, they greeted me as I walked into the service department. Just a simple acknowledgment was a very nice surprise from what I’ve encountered at other locations. More

Great They were very fast and efficient. I was very comfortable during the wait. I was waited on as soon as I walked in the door. They were very fast and efficient. I was very comfortable during the wait. I was waited on as soon as I walked in the door. More

Excellent service Everyone is so respectful and courteous and friendly. I have been pleased from start to finish. I would recommend your company every day or the week Everyone is so respectful and courteous and friendly. I have been pleased from start to finish. I would recommend your company every day or the week More

Inspection Inspection....my daughter noticed a slight scraping noise coming from the passenger side front right but the brakes passed. I was in a rush to get the Inspection....my daughter noticed a slight scraping noise coming from the passenger side front right but the brakes passed. I was in a rush to get the inspection done that I fail to mention it. Inspection was on Friday of course 4 days later I can hear what she was talking about.Problem now I will have to pay to have it checked out as opposed to when it was getting inspected, dang. More

No help First service on my Nissan Rogue 2019. I dropped it off in the morning. They called me when it was done. Said they would send over the courtesy car as First service on my Nissan Rogue 2019. I dropped it off in the morning. They called me when it was done. Said they would send over the courtesy car as soon as it returned. I less than ten minutes away. After more than 3 hours later I had heard nothing from them. I called and they said car was returning shortly. They finally showed up about half hour later. I had one request to check something in particular. When I inquired about it when I was checking out they just dismissed as that’s the way it was. No explanation. More

Inspection They told me what I needed to pass and what other things were needed order of importance and the prices so I can review and make decisions. There was They told me what I needed to pass and what other things were needed order of importance and the prices so I can review and make decisions. There was absolutely no pressure. no pressure. More

Great experience My sales agent was Jo Bradley. We showed me cars in my interest. After the first ride, he wrote done my options and came up with the right car for me. My sales agent was Jo Bradley. We showed me cars in my interest. After the first ride, he wrote done my options and came up with the right car for me. Thank you More

A breakfast break. Best morning experience ever. I was enjoying coffee and different donuts of my choice while sitting back watching tv waiting for my car to be fixed. A Best morning experience ever. I was enjoying coffee and different donuts of my choice while sitting back watching tv waiting for my car to be fixed. Afterwards there were chips and cookies if you wanted also. Customer Service was great and the free car wash. More

Perfect Everyone is very pleasant and helpful. They answered all my questions. Estimate of wait time was accurate. Thank you for making everything run so sm Everyone is very pleasant and helpful. They answered all my questions. Estimate of wait time was accurate. Thank you for making everything run so smoothly. More