Faulkner Nissan Jenkintown

Service Reps/Manager desperately need customer training!! They need to do a better job in timely scheduling, empathizing with their customers and flat out courtesy, apologizing when necessary! Actually shocke They need to do a better job in timely scheduling, empathizing with their customers and flat out courtesy, apologizing when necessary! Actually shocked at their robotic way of handling service issues. They act like they are following a script! More

Two weeks to schedule service - Did not fix problem Bought this car as a CPO from Faulkner. It has a problem with the front radar disabling itself a minute into driving. It appeared on the test drive. Bought this car as a CPO from Faulkner. It has a problem with the front radar disabling itself a minute into driving. It appeared on the test drive. They told me it would be looked at and fixed. As I drove it home, the problem recurred. I called about it, they said there must be something blocking it. There was none. I schedule service for it, the earliest they could take me was two weeks later. I drop it off, the service person asked me what was wrong, so I tell him.. 30 seconds later he asks me the same question again. I explain again that you have to drive it for the problem to occur. I pick it up, and the problem shows up on the way home! I called service and they said they ran the diagnostics and didn't see any problem. They completely ignored what I told them. I then called my sales agent and was told a manager would be contacting me. 24 hours have gone by but no call. This is my first experience with Faulkner, and it hasn't been good. I will say the woman at the cashier's desk was pleasant. More

terriffic I strongly recommend this Dealer. They worked with us to find which SUV would fit with our needs and our budget. I would like to thank Paula & Garry I strongly recommend this Dealer. They worked with us to find which SUV would fit with our needs and our budget. I would like to thank Paula & Garry for her friendliness, patience and honesty. I think Paula's attitude and honesty motivated my wife and I so much that we finally bought the SUV and we do love the SUV. Thanks also to the Manager Michael Boyle for his support and the good deal. More

The service was great Even though I had to wait a few days for the part a gentleman by the name of David made sure everything ran smooth and I appreciate That thank you Even though I had to wait a few days for the part a gentleman by the name of David made sure everything ran smooth and I appreciate That thank you More

Undesirable experience justified by service team So I left my car overnight for service and it was not serviced the next day because they did not know my car was there... 😩 I left numerous voicemail So I left my car overnight for service and it was not serviced the next day because they did not know my car was there... 😩 I left numerous voicemails and no one answered the phone until later that evening and finally they answered and told me they would service my car the next day. After being told my service would cost over $1000 for maintenance repairs I told them not to do any work and that I would pick up my car. When my fiancé went to pick up the car he was charged $169 for a diagnostic. We refused to pay and asked to speak to a supervisor and was told to come the next day to speak to Steve. The next day the service people were extremely accommodating and justified our situation even thought I had to use time from work that I didn’t have because I used most of it on maternity leave recently. More

GREAT & pleases with the choice Overall service was outstanding. Found what I was looking for so I’m very satisfied. I would rate you guys 9 out of 10 bcs of the wait time. Overall service was outstanding. Found what I was looking for so I’m very satisfied. I would rate you guys 9 out of 10 bcs of the wait time. More

Very good The salesman did an excellent job in getting for me the car and color I desired. My salesman did an excellent job in attempting t The salesman did an excellent job in getting for me the car and color I desired. My salesman did an excellent job in attempting to satisfy me. t More

Poor communication from Service Advisor I had a 7:30 appointment that was made two weeks in advance. I dropped my vehicle off the evening before. Did not hear anything about the status of I had a 7:30 appointment that was made two weeks in advance. I dropped my vehicle off the evening before. Did not hear anything about the status of my car so I called at 10:00 to inquirer and left a voicemail. Then I call back at 11:00, then I spoke with Dave who said the car had not been seen and he could not give me a timeframe on when it would be going back to get checked. I explained I had an appointment in the afternoon, he did not care. I then asked could you please contact me when it does back to be checked. I did not hear back from Dave until 2:43 that afternoon stating my car was ready to be picked up. No information of the cost or what was done was communicated. More

customer service Customer service is always great and on time. Each service is explained before performed. This dealership has a great team of people on board. Thank y Customer service is always great and on time. Each service is explained before performed. This dealership has a great team of people on board. Thank you More

Didn’t like the customer service The young lady that was handling my issues wasn’t personable I didn’t feel comfortable going to ask her anything. I felt like I was a bother being th The young lady that was handling my issues wasn’t personable I didn’t feel comfortable going to ask her anything. I felt like I was a bother being there. The wait time is horrible I spent my whole day in there on my day off from work. More