Faulkner Nissan Jenkintown

My experience was just okay, there is room for improvement. During my visit at Faulkner Nissan there was an issue with my third party maintenance agreement. The manager was super nice, there also was a young gu During my visit at Faulkner Nissan there was an issue with my third party maintenance agreement. The manager was super nice, there also was a young guy with tattoos on his arms he was super nice and helpful, however the guy who waited on me was a tad bit arrogant and really made me feel like he didn't want to deal with the issue or that I didn't know what I was talking about. There was also a problem when I went to pay for the service it seemed kind of high, higher than what I was quoted, so I questioned it and the cashier had a slight attitude about me questioning the charges, well it turned out that the amount was wrong, and they fixed it. I will still give the dealership a good rating because the overall performance was very professional, quick and the staff was knowledgeable, some of us just have to know how to pack our patients, and give the kind of service that they would want as a customer. Put yourself in the place of your customer and know that when we bring our vehicles to you, we need your help, we need your knowledge and we also need your patience. But thank you for being 90% on point. Look forward to my next visit for GOOD SERVICE! More

Great Service at Faulkner i Was pleased to be greeted by the two gentlemen who always get it done quickly, professionally and with care. I was in and out in a timely manner. I i Was pleased to be greeted by the two gentlemen who always get it done quickly, professionally and with care. I was in and out in a timely manner. I will get their names the next time. Thanks team, you did it again. More

Service Excellence! From start to finish this team was courteous, knowledgeable, extraordinarily accommodating & they promptly completed the work on my vehicle as promise From start to finish this team was courteous, knowledgeable, extraordinarily accommodating & they promptly completed the work on my vehicle as promised. Much thanks to them for excellent service! More

Long but worth it The service was great! Henry listened to what I wanted..he worked hard to get me the car I was looking for and made sure he tried to work within the t The service was great! Henry listened to what I wanted..he worked hard to get me the car I was looking for and made sure he tried to work within the terms that I wanted as well. The only issue I had was the long waits. It was very busy and I spent about 7 or 8 hours in the dealership. That was way too long. More

They will get you in and out with no delay,and will let tou They treat you as if your family,they will let You know what you need and what you dont need and they will not pressure you They treat you as if your family,they will let You know what you need and what you dont need and they will not pressure you More

Big problems The problems started only 4 months after buying our new Sentra. The brakes squealed horribly backing up, and when we took it in, Faulkner claimed not The problems started only 4 months after buying our new Sentra. The brakes squealed horribly backing up, and when we took it in, Faulkner claimed not to hear it, and then later when they did hear it, they told us that's just how Nissan's are. Really. Well, when we took it to our previous mechanic, he just fixed it: No brake noise afterward. But the really bad stuff started at 25,000 miles, when the transmission just died on the road. It was under warranty so Faulkner put in a "new" transmission. We thought we were good to go, but here we are at only 75,000 miles (only 50,000 on the 2nd transmission), and the transmission is dying again! It barely drives with all the bucking, grinding, and stalling out--we're afraid to take it on the road. We had expressed concerns to them months ago when it started grinding and straining while coasting downhill -- they told us that's just how CVT transmissions are, and they did nothing. Now here we are, with a car only 5 years old and a 2nd failed transmission. We complained to Nissan corporate and took it back to Faulkner, because even though it's out of warranty, you'd think they'd find it unacceptable to have such a young car with low mileage die yet again, especially after they knew our concerns about the transmission. But no -- In fact, Faulkner told us they can't replicate the problem (a major honesty question there), and they seem more concerned with the fact that no sensors came on than the fact that it slips out of gear going down the block. They said they want us to pay the hundreds of dollars out of our pockets to do a "tear down" dismantling of the transmission to see if anything is wrong with it, and based on that, they "might" assist us in the cost of repair. The service manager told us we should just take the risk, because 'it's like the lottery.' At this point, the potential/probably cost of repair is worth more than the car (which is really sad for a 2013). It's appalling how they have blown off our concerns and how they are not standing by their work. And to top it all off -- when we went to pick it up from them, they lost our key. For days. More

Satisfied Professional customer service, very friendly and knowledgeable about the type of services that was needed for my automobile plus flexible, She was a Professional customer service, very friendly and knowledgeable about the type of services that was needed for my automobile plus flexible, She was a pleasure to work with. More

Great service! I bought used vehicle. It was in excellent condition and sales person was very helpful. I’d definitely shop there again. They have earned our business I bought used vehicle. It was in excellent condition and sales person was very helpful. I’d definitely shop there again. They have earned our business More

Maintenance Visit My time is very valuable and from the minute I arrived it was not wasted! Staff was knowledgeable and extremely helpful. I had a problem added to my v My time is very valuable and from the minute I arrived it was not wasted! Staff was knowledgeable and extremely helpful. I had a problem added to my visit and surprisingly that did not add much time to my visit. More

Excellent The service was performed as promised. The work was done promptly and I received a complimentary car wash. Mercedes is very pleasant to work. Thank yo The service was performed as promised. The work was done promptly and I received a complimentary car wash. Mercedes is very pleasant to work. Thank you. More