Faulkner Subaru Bethlehem - Service Center

Exceptional service! I was brutalized by Ciocca Subaru in their service department multiple times so I bought my last new vehicle, a Subaru Forester, from this dealership. I've had some issues with the car, their service department multiple times so I bought my last new vehicle, a Subaru Forester, from this dealership. I've had some issues with the car, but each time, Cori Eckman in Service has gone 110% in helping me and making sure I am happy going away. She is exceptional and a delightful person. AVOID CIOCCA and go to Faulkner! More

We purchased our 2021 Outback from Faulkner in January largely because my brother has been a Subaru owner for many, many years. This week he drove his Subaru here from North Carolina because of a death in largely because my brother has been a Subaru owner for many, many years. This week he drove his Subaru here from North Carolina because of a death in his family. Time was a real issue and we cannot say enough about how accommodating the service manager was in getting the car in for the immediate replacement of his battery. In this time of deep distress the kindness shown by the service department is deeply appreciated. By the way - we love our new Subaru!! More

I have been recently had my car in for service and Cori is by far the most accommodating service rep I have ever dealt with. Faulkner Subaru service is superior to any other I have ever dealt with. is by far the most accommodating service rep I have ever dealt with. Faulkner Subaru service is superior to any other I have ever dealt with. More

Faulkner Subaru (Cori in the service department, in particular) is amazing. I bought my Subaru Outback at a discount car lot out of state, attracted by the price of the car. When I got it home, though, particular) is amazing. I bought my Subaru Outback at a discount car lot out of state, attracted by the price of the car. When I got it home, though, I discovered some problems with the car that needed to be addressed. I took it to my local dealership, Faulkner Subaru, wondering if I would get quality service since I didn’t buy my car there. My worries proved to be unfounded, however. The moment Cori picked up the phone and asked me what was going on with my car, I knew I was in good hands. That crucial first impression over the phone should never be underestimated. My wife and I had recently moved to this area in search of work after I had been furloughed from my job in Indiana due to COVID-19. We were in a brand new town where we didn’t know anyone, trying to make every dollar stretch, and feeling particularly vulnerable with a car we had just purchased. Cori stepped in and became an advocate for us, dealing with a long, frustrating, drawn out process between the discount car lot that sold me the car and the warranty company that was balking at the coverage claim. It was more than two weeks of a loaner vehicle and daily advocacy, and my car was finally approved for repair. I cannot say enough about my amazing experience with Faulkner Subaru. They genuinely invest in customer service and satisfaction, and I will be a customer for life. More

Jared did a fabulous job of explaining all the new technology in my Forester. All my questions were answered very well and in language I could understand. technology in my Forester. All my questions were answered very well and in language I could understand. More

Met with Morgan McGinnis to review features of new Subaru Morgan did a superb job of helping us understand the many features of our newly purchased Subaru Forester. We'll be back to meet with her again to he Morgan did a superb job of helping us understand the many features of our newly purchased Subaru Forester. We'll be back to meet with her again to help us install GPS and telephone features. She would have helped with this during our visit but I forgot to bring my cell phone and electric cord (my fault). Morgan was very patient with us as we admittedly very non techie. She is truly an asset to your organization. Bill and Pat Ender More