Federico Kia

Even though the dealership has changed owners since I started using it 10 years ago, I am happy to say the car buying experience and experience with the service dept has been consistently excellent Abou started using it 10 years ago, I am happy to say the car buying experience and experience with the service dept has been consistently excellent About the last purchasing.experience (2 days ago) I found Josh Carter, the salesman to be friendly, not pushy and very helpful in showing and how to operate the SUV's new features. He was extremely patient in answering this 84 year' old's questions even though he was also dealing with other customers at the time.. Business Manager Brain Wright was also very friendly and went to lengths to explain what I was purchasing. Once again I highly recommend this dealership and working with the 2 men I have just mentioned. More

I have purchased three vehicles with Federico and I just purchased a fourth one and they have been excellent serving me. Keep me informed on everything. purchased a fourth one and they have been excellent serving me. Keep me informed on everything. More

All the guys there are perfect and very funny. Brian was absolutely amazing. I would highly recommend this dealer for anyone looking for a nice vehicle. Thanks guys I’m extremely happy Brian was absolutely amazing. I would highly recommend this dealer for anyone looking for a nice vehicle. Thanks guys I’m extremely happy More

I deem this dealership discriminative wanted back dated oil receipts from 3 years ago to fix company maintenance issues and was still rejected they basically only fixed what they wanted and told me come ge oil receipts from 3 years ago to fix company maintenance issues and was still rejected they basically only fixed what they wanted and told me come get my vehicle was very unhappy also made me change my insurance for nothing wasn’t even given a loaner vehicle so unsatisfied don’t recommend anything from them Sarah isn’t good at her job either very unprofessional More

We recently visited this dealership as we had just moved to Troy and I needed a new vehicle. I was looking for a specific K5. They didn’t have the exact one I wanted and I was in need of one immediately so to Troy and I needed a new vehicle. I was looking for a specific K5. They didn’t have the exact one I wanted and I was in need of one immediately so we ended up not making a purchase here. I wanted to write a review though because Chuck was so friendly and helpful! He was knowledgeable about the vehicle I was interested in and offered to have the one I wanted delivered to the dealership for me in 1-2 days. Had I not been in such a bind I’d have accepted his offer. I will definitely keep his information for future reference and I would happily refer friends and family to him as well. More

Everyone and everything was perfect! We will highly recommend!! Especially grateful for the thorough explanations of all of the tech products in the car that we have never had. We never We will highly recommend!! Especially grateful for the thorough explanations of all of the tech products in the car that we have never had. We never felt rushed. More

Very well organized, friendly people who waited on me and my wife! I was very pleased with my experience and my wife! I was very pleased with my experience More

I bought a 2024 Sorento last week from Federico Kia. The sales person Josh Carter was excellent. He fully explained the many options on the car and allowed us to test drive several cars without his pres The sales person Josh Carter was excellent. He fully explained the many options on the car and allowed us to test drive several cars without his presence. He took time to set up my Apple Car Play and Kia connect. No pressure to buy. The actual buying of the car was done professionally and efficiently. They also follow up after the sale. More

DO NOT LET YOUR DAUGHTERS OR WIVES COME IN HERE ALONE! Brought my car in to my APPOINTMENT for my new radio i had been waiting 6 MONTHS for and was told i wouldn’t be getting one that day. I went ahead an Brought my car in to my APPOINTMENT for my new radio i had been waiting 6 MONTHS for and was told i wouldn’t be getting one that day. I went ahead and asked for the oil change i was due for, since i already drove all the way there. I was then told i needed the “4-point inspection” since it had now been 6 months. Me, a 23 year old woman knowing NOTHING about cars, thought this was necessary for the process of getting my radio, since that’s what i was there for. Had i not asked for an oil change, what would they even be doing with my car for the day since there was no radio to install? They then asked me to sign a paper (HAD NO CLUE WHAT I WAS SIGNING AND HE KNEW IT.) and took my keys and walked away, all within 2 minutes. I had no idea what just happened. 3 hours later i get a call saying i can come get my car and everything went great. Guess how much i paid for that oil change? $806 dollars. As a waitress, that was all of my money for my bills this month. I am now picking up as many shifts to try and make back the money i had ZERO IDEA i would be spending. Charged over $100 3 separate times for fuel injector cleaning. Was asked if i wanted a new air filter too. Anything they could tack onto my bill, they TRIED! Absolute horrible customer service. When complaining about being jerked around about the radio, they said they’d give me a free tank of gas. $42 fills my tank. I WOULD RATHER HAVE MY $806 BACK!!! DO NOT BRING YOUR CAR HERE! More

Had an appointment scheduled for a Friday for my 2020 KIA Stinger to have my engine air filter changed, an issue with my brakes looked at, and AC checked. Be aware...no one in the service department appears Stinger to have my engine air filter changed, an issue with my brakes looked at, and AC checked. Be aware...no one in the service department appears to be on the same page and know what is going on. You will get the run around for answers, then be prepared to be without your car for a period of time even for the smallest of repairs, and billed for services you did not request! When, I brought to their attention that they replaced the cabin filter that I did not request, I was told I could "bring my car back in so they can remove the part and issue a refund". The part in question was a cabin air filter which can be easily replaced on our own at a 1/3 of the cost the dealership charges. Thus, why I didn't want the dealership to replace something I can and have replaced in the past. Overall, they had my car for a total of 6 days to replace a caliper bolt, engine air filter and recharge my AC system. I have used this service department for 2 years now. This is my first and last experience with this dealership. I recommend you take your KIA to another KIA dealership service center if you can! More