Federico Kia

Buying a car (2013 Chevy Cruze) from Federico Kia has been the worst experience I have ever had in buying a car. I understand I bought a used car with 130,000 miles on it. But I also understand that I sp been the worst experience I have ever had in buying a car. I understand I bought a used car with 130,000 miles on it. But I also understand that I spent $9,000 of my hard earned money at a supposedly reputable dealership. From day one I have had issues with the car, but keep getting told there is nothing wrong with it. Just because there are no check engines lights popping up doesn't mean the car doesn't have issues. I firmly believe someone knows what is wrong with it, but doesn't want to fix it. The car was supposed to be for my wife that is a Registered Nurse in Jerseyville. However, she hasn't been able to drive it because of the various issues. So I have to rush home from work in the afternoon, so she can drive it to work midnights. So being down to one car has caused a huge inconvenience. The cars issues range from sluggish shifting between 35-45 mph, a click sound that results in a big puff of smoke out the tailpipe, to losing oil but not on the ground. However, my wife and I have repeated told a Courtney, Daulton, and then a Danielle to no avail. This situation has caused a lot of needless stress and inconvenience. More

Great place to buy a car! Justin Avery went out of his way to help us with our selection! Loved the service! Will return in the future! way to help us with our selection! Loved the service! Will return in the future! More

Justin was our sales person and he was absolutely amazing, came in on his day off just to make sure we had everything worked out! My daughters first real car and we couldn’t b happier!! Thanks Justin amazing, came in on his day off just to make sure we had everything worked out! My daughters first real car and we couldn’t b happier!! Thanks Justin!! We will b back for another purchase!! More

Doug did a great job of showing me cars that I was interested Ian’s explaining the different features offered. The best customer service I have experienced interested Ian’s explaining the different features offered. The best customer service I have experienced More

I was welcomed by Doug. The service was amazing could have asked for someone that made me feel so welcome and friendly at dealer ship. have asked for someone that made me feel so welcome and friendly at dealer ship. More

Chuck is very direct, friendly, & patient. By the time we decided upon a car, it was close to closing. Everyone continued to be thorough, friendly & professional, even though we weren’t finished for another decided upon a car, it was close to closing. Everyone continued to be thorough, friendly & professional, even though we weren’t finished for another hour or so. We never felt pressured at any point! Chuck answered all of our questions regarding the car sale; & Devin explained everything pertaining to finance & insurance.. Both very patient & personable! More

Very friendly and knowledgable. Chuck answered all my questions and helped setup the follow-up service, Devin explained the financial process well. No pressure to buy from either. questions and helped setup the follow-up service, Devin explained the financial process well. No pressure to buy from either. More

Love this dealership! I have personally purchased 4 cars with them through the years. My daughter has purchased 2 and we’ve both recommended friends whenever possible. From sales to finance to service ev with them through the years. My daughter has purchased 2 and we’ve both recommended friends whenever possible. From sales to finance to service everyone is great to work with. More

Justin Avery assisted my daughter and I in an efficient, friendly and knowledgeable manner. He and the general manager acquired a car that fit our description and we are very pleased with our experience. friendly and knowledgeable manner. He and the general manager acquired a car that fit our description and we are very pleased with our experience. More

Brett was a really big help to me. Made the process easy. The gentleman that did the finances was very nice too Devin I think was his name. Thank you all. The gentleman that did the finances was very nice too Devin I think was his name. Thank you all. More