After being in 3 different dealerships having a couple bad experiences we walked into Feeny in Midland and had a completely different experience! After our previous few days, my wife and I kind of chuckled at their slogan of making car buying fun. We certainly had not been having fun so far.
Tom Dennett certainly changed that very quickly!
It was so refreshing to walk into a dealership that actually cared that we were there! There was a single vehicle we were interested in. It had the color, options, miles and price we were looking for. I called shortly after they opened in the morning and put a $50 deposit on the van, my wife and I drove over late that afternoon to drive it. We walked into the dealership and were instantly greeted by a very friendly and helpful lady up front. She paged Tom for us and asked if we need a drink or a snack. It was the dealerships anniversary week and owner had been making the full staff lunch all week and there were left overs. None other than 3 other people offered us food and drinks in the few short minutes that we waited for Tom to come in off the lot.
Tom was very friendly, knowledge and very easy to work with! We chatted for a few minutes, and then we headed out to look at the van. He had a TON of knowledge about the van, its owner history (more than just the provided car fax!) and its features. My wife and I had driven a few van's by this time and knew that the make/model/year was what we wanted. After a short drive we were back to hammer out the details.
This is the point in car buying that I dread the most, playing the games, "let me ask my manager" type crap. There were no games. NONE! Tom was able to work with me a bit on the price, but I did not low ball him, and we quickly came to an agreement with in just a couple minutes. I typically work with my local credit union and they were able to get me 2.84% but I told Tom I was open to see what sort of rate they could get me. They were able to secure us a loan from a Midland credit union at 1.99%!
We were not able to pick the van up, so Feeny delivered it to us, on our lunch hour at my wife's office. How many other dealerships would do that? They did call, and offer an extended Mopar warranty which I declined, but you read that right. They "offered" it, there was no pressure, no sales tactic or other BS.
Also, I got a call from my local insurance company about the van. They called to ensure that we were in fact replacing a vehicle with the one we were buying from Feeny. The dealership called my insurance company with the VIN and did the all the work for me. All I did to switch the insurance was tell the local agent "yes" and she sent over my new insurance cards. How awesome is that?
When we are ready to replace my truck, I will, with out a doubt in my mind go back and see Tom at Feeny! They are truly a GREAT dealership, and they really do "Make car buying fun!". That is not a slogan, that is their business philosophy.