Feldman Chevrolet of Highland

WORST car dealership ever. Crooks who don't care about their customers and just want your money. I took my 2015 Jeep here to trade for a 2012 Acadia I saw online. When I showed up to see the Acadia 2 days their customers and just want your money. I took my 2015 Jeep here to trade for a 2012 Acadia I saw online. When I showed up to see the Acadia 2 days after I called them to make sure it was still available the car was filthy, had a cracked windshield and was shaking when I drove it. They knew I was coming to see it and didn't even have it cleaned or serviced. We talked prices for the trade with Blake Mireles. Worked out a deal which included everything I mentioned be fixed (air condition didn't work, shaking when driving, windshield cracked and super dirty inside). Blake told me and my husband we could come back tomorrow (Thursday) to pick up the Acadia that everything would be fixed. We said we would be back that Friday which was 2 days after we bought it. They gave us a 2020 equinox for a loaner, which was cover in dog hair and was also filthy inside. Thursday evening at 5pm (they were open til 9pm) I called Blake to make sure everything was ready for me to make the drive out there Friday morning. He told me he was going to go check on it and call me back. NEVER CALLED ME BACK. Friday morning comes and I still hadn't heard from anyone. I talked to the service center since my car needed to be serviced and thought they would be able to let me know if it was ready or not. Well Hannah told me she would CALL ME BACK but I got a text message that said "This is Hannah over at Feldman. Spoke to you on the phone. Your vehicle is detail right now. Blake is not in today did he tell you when you could pick-up?" So the day I'm suppose to go pick up they start working on it... I then called the operator cuz I was mad and upset that they had NO COMMUNICATION. She told me the General manger Jason would call me back guess what he NEVER did.... 2 hours later my husband called and demanded someone talk to us about our car which we finally got a call back from Jeremy the sales manger. My husband had taken the day off work so we could go pick the car up. It was over an hour drive away. We found out that the windshield was on back order and they were cleaning the car as we were talking to him. He said Monday, Tuesday at the latest. We said we wanted it brought to us since we were told it would be ready Friday and it wasn't. Monday Jeremy let us know that they would be bringing it out Tuesday around Noon. Tuesday around Noon Ron a car transporter brought my car to my home. We had asked when we were at the dealer ship Wednesday if the car could be brought to the Lansing store or to our home they told us that they didn't offer that. Funny how now someone was at my home with the car I bought that says this is his JOB at Feldman. Ron was the only positive experience I had with Feldman. He was blow away with what I was dealing with. 8/18/20 First day around noon having the car in my possession I drove it to my in laws house to let their dog out. I noticed the transmission felt odd and not normal. The tack was jumping around like crazy when going 50-55. My husband drove it the next day 8/19/20 he also noticed the transmission having a hard time switching gears. I also noticed green fluid leaking out when had it parked. We checked it and it was the a/c refrigerate that they "fixed". The cap was off and sitting inside the hood and it was leaking somewhere in the line. The a/c was working inside the car besides on the passenger side which was blowing HOT air while everything else was cold. We called Jeremy to let him know 8/19 the issues we were having and of course no answer and no call back. My husband texted Blake on 8/20 telling him all the issues we were having and the only response we got back was "what is the issue?" after that not 1 response. Pictures below of messages. At this point we just wanted our Jeep back and it wasn't worth the risk of keeping this car when we had been ignored the whole time. We were told we had 3 days/ 150 mile buy back guarantee. Weird how no one would return phone calls or text messages within the three days. Today 8/22/20 my husband finally got a call back from the general manger Jason (who was the one that was supposed to call me back that Friday and never did) turns out its been to long since we bought the car for them to do anything... No you just don't communicate and that is why its been to long. I'm warning everyone I know and people I don't know DO NOT BUY FROM THIS DEALERSHIP. EVEN IF YOU LOVE THE CAR THEY HAVE TO OFFER. ITS NOT WORTH IT!! More

My four cars from this dealership Back in 2013, I had leased a 2014 Cruze diesel from Feldman, and purchased a pre owned GMC Acadia from their neighbor La Fontaine. Began bringing both Back in 2013, I had leased a 2014 Cruze diesel from Feldman, and purchased a pre owned GMC Acadia from their neighbor La Fontaine. Began bringing both cars to Feldman for service. At Cruze's lease ending I walked in and dealt with Eric. He explained very well the purchasing the lease v/s leasing a newer vehicle. I decided to go with a Chevrolet Malibu hybrid in place of the Cruze. Therefore, turned the cruze in and took the Malibu home for the weekend. During weekend, the family decided to keep the Cruze instead, so I returned to Eric on Monday and asked to reverse the deal. He seemed a little upset in the beginning but then agreed to do so. While I was impressed at his customer service, I decided to lease another Cruze gas the same day. I went home with two cars. He convinced me to buy extended warranty for the Cruze diesel and Acadia. Perhaps this was the best decision I had made, that I didn't realize until the Acadia had serious engine issues, and needed engine replacement. The repair was completely covered by the insurance, but I was completely done with this vehicle, so I approached Eric and asked how he could help me get rid of this car. He was able to offer me a deal for newer Traverse lease and trade the Acadia within it. I was again so happy that I decided to turn the cruze gas, whose lease was coming up, and lease a Trax. So went home with two new leases. The best part was yet to come, now its time for Traverse lease end, I wanted to down size due to Covid -19 work situation. But there was a damage on the passenger side and I didn't want GM to send me a bill later. Eric suggested to me to get the vehicle fixed thru their body shop before turning it in. He also got me a discount in it. I washed my hands of the Traverse and came home happy. I recommend Eric to anyone looking to buy a new vehicle at this dealership, for his good customer service skills and always looking into customer interest. More

I traded in my lease through Feldman Chevrolet in Highland. Process went ok until I got a call from GM Financial saying I owed them a ‘disposition’ fee for cleaning my previous lease prior to selling Highland. Process went ok until I got a call from GM Financial saying I owed them a ‘disposition’ fee for cleaning my previous lease prior to selling at an auction. Feldman changed my new lease financing to go through Ally instead of GM financial because they could get me a ‘better deal’...However they neglected to disclose that I would get charged a $418 fee after the fact....that I need to pay out of pocket. FYI, lenders waive this fee if you lease through the same lender when you turn in. I contacted Feldman after I learned of this fee because they said they had fully paid off my lease when I got the new lease. My salesman - Eric- Kept blowing me off for about 2 weeks before I finally got a hold of the sales manager Megan. She assured me that Feldman would take care of this fee for me and they just needed some more time to process because it was around the end of the month (crazy time in the dealership). I thanked her and waited. It’s been about 3 weeks since then and I’ve called the main line several times for an update. They take my information and then No one returns my call. It’s very disappointing....for this reason I would not recommend buying or leasing from Feldman. I was very patient and gave them many opportunities to make this right. Their treatment of this issue has been very disrespectful and I’m very disappointed that I was promised resolution and have been completely ignored since then. I would not recommend Feldman Chevrolet to anyone given this experience. More

I bought a brand new 2020 Trax from Jack Ringwood at this location on March 20th, 2020. On May 27th the car stalled out at 2,400 miles in the road while I was driving it and it wouldn’t start back up. I got location on March 20th, 2020. On May 27th the car stalled out at 2,400 miles in the road while I was driving it and it wouldn’t start back up. I got it towed to the dealership that same day and it’s now JULY 15th and my car is still at the dealership with literally no answers and very little communication. I had this car for two months and it’s been in the shop for a month and a half, two weeks shy of two months. It’s about to be in the shop as long as I had it. I have reached out to my tech, Elisa, several times to get the exact same answer each time: “it’s with the engineering team, they don’t know what’s wrong.” When I called in for answers on July 2nd I was told that I could just go get it and that I’d just have to bring it back in if it happens again. 1) I bought a new car (2020 at that) so I’d feel safe in my new move and commute to work, so I refuse to settle for less when that’s what I’m paying for, 2) that’s pretty rude to say and 3) I guess I’m not understanding how they can have it for over a month and a half and still have literally no explanation for me. I’ve been told absolutely nothing about what could be wrong with it or what they’re doing to fix it. Im trying to practice patience but this definitely seems completely unacceptable and is very frustrating. Writing this review for future customers, this could be you too. More

Young salesman ok. The rest of the so called team lied on the phone to cover for each other. No detailing before delivery and disrespectful. the phone to cover for each other. No detailing before delivery and disrespectful. More

Happy Deal I recently purchased a demo 2020 Trax LS from Feldman of Highland. I was offered a great deal by Kurt Chapelle in sales. I was treated well by his ass I recently purchased a demo 2020 Trax LS from Feldman of Highland. I was offered a great deal by Kurt Chapelle in sales. I was treated well by his assistants Samantha and Katie., who went above standard protocol to get the paperwork done on a timely basis. I have purchased a 2017 Trax from Kurt, was satisfied with the treatment then and am satsified with the current dealings. I most likely will return for another car in the future and will recommend to friends to see Kurt when they're ready to buy a new or used Chevroelt. More

Avoid this dealership! Horrible customer service! I was told they would have a vehicle for me to see on a specific day. When I arrived I was told that it was 20 minutes down the road at their other locati told they would have a vehicle for me to see on a specific day. When I arrived I was told that it was 20 minutes down the road at their other location. Ok drive down there to find out it was at the first location! Complete waste of time and fuel! More

Called the dealership in the morning and asked if they could bring a used truck I wanted to buy to Lansing. Tylar Piotraczk said I would get a better deal if I went there. So I made an appointment for l could bring a used truck I wanted to buy to Lansing. Tylar Piotraczk said I would get a better deal if I went there. So I made an appointment for later in the day to look at it. The dealership called within the hour to confirm my appointment. when I arrived and asked for Tylar he said he was busy. We went to look at the truck in the lot where he said it was. Another salesman said it had been sent somewhere that day and sold! I had driven an hour. When I went in to speak to Tylar he was waving his phone in the air saying he had never spoke to me. Apparently feeling the need to prove it. I told him I still had his number and the time I had spoke to him. Also the text from the dealership confirming the appointment. Would an apology have been so difficult? Never, no never go to this dealership! More

2 different cars - service incomplete Thought I'd give this dealership a second chance after my first experience. Not any better and continued lack of attention to detail and no interest Thought I'd give this dealership a second chance after my first experience. Not any better and continued lack of attention to detail and no interest in customer service. First time I brought in my vehicle that had been rear ended and the repairs would be fully covered by insurance. There was additional damage to the front of the car that I was from an unrelated incident that I'd be covering the cost of. Had a repair order for both fixes and needed them done so I could turn in the vehicle lease. They kept it 2 weeks longer than the originally said they would and then when I came in to pick up the vehicle only the insurance claim work had been completed. 2 more weeks to have the other repairs completed. Just this past Dec I brought my car in to have an body work done from from someone hitting my car, fully covered by an insurance claim again. Brought with me an special service warranty bulletin from GM that involved a leaking breaklight. My trunk was full of water from this issue. Talked to 4 people to show them the issue they assured me that after the body work repairs the leak would be looked at. 1 month later when they finally completed the body work I show to up get the vehicle and guess what no one had looked at the leak and they all claimed to have no idea what I was talking about. Left the vehicle with them again only to be called later to tell me that my vehicle had exceeded the mileage on the bulletin so while they worked with GM to get the cost reduced they still had to charge me $120. Its cost me more than that taking time off work to not pick up my vehicle 2 different times when they don't do what they say they are going to do. Any offer to cover the $120. Nope. Any offer of anything to compensate me for time wasted when they don't complete the repair (either time) nope nothing, not a free oil change, offer to offset a $120 charge nothing just "oops sorry about that". Will NEVER deal with the dealership again for service or car purchases. More

Let me first say that the original salesman that I talked to Brandon Motis was supposed to be my salesman and I had a scheduled appointment for 12 noon. I arrived at the dealership and had to wait 30 minutes to Brandon Motis was supposed to be my salesman and I had a scheduled appointment for 12 noon. I arrived at the dealership and had to wait 30 minutes before Brandon told me he was too busy and would have to give me to another salesman which was Eric Swiden. I started talking with Eric and advised him that I was pre-approved from GM Financial already and that he would not need to run my credit all you would have to do is just contact GM Financial and he would not even talk to me or do a deal unless the dealership was to run another credit report. I explained to him my budget and he kept trying to negotiate more and longer terms which would have put the vehicle pass the 36-month warranty covering it Bumper to Bumper the gentleman in Back That is supposed to be the finance manager is very not professional and the actual dealership totally as a whole is the worst dealership I have ever been to and will never go back there and will be advising everybody I know that this dealership has poor service and does not go by the Numbers at all More