My interaction was with the Feldman Chevrolet Of Highland Service Department so this review is for that portion of this dealership's business. Positives: The service advisor who worked with me provided a good description of the issue that caused me to have to visit the dealer and the issue itself has been resolved. I appreciated the complimentary shuttle service which was prompt and courteous. Negatives: While the main issue causing me to have to visit the dealer was resolved to my liking, I would have to rate my likelihood of recommending this dealer for service appointments as fairly neutral. Of the last three dealerships that I have taken my vehicles to, all offered a complimentary car wash and seemed to have a more attentive service advisor staff. By contrast Feldman Chevrolet of Highland did not offer a complimentary wash and also left my vehicle out across the parking lot when I arrived to pick it up. I am used to having the vehicle brought into the service drop off garage for me as opposed to being handed the keys and left to go find my vehicle out on the lot. My arrival and vehicle drop off experience wasn't much better as far as customer service is concerned. When I arrived at the dealer for service, the service drop off garage was full and I had to park outside. This would not be a big deal if it seemed like there was a lot of customers physically present in line ahead of me. Instead, I did not see more than two other customers being helped, which led me to believe that the vehicles had been waiting in the drop off garage for a longer time than they should have been. After a few minutes of waiting around for direction as to where to leave my vehicle, and who to see for my service issue, a porter finally appeared and started to move vehicles one by one out of the service drop off garage. After enough space opened up in the garage, and still having not being greeted by a service advisor, I decided to pull my vehicle into the service drop off garage myself. After this, a service advisor finally came to greet me. I totally understand that this service department was busy, however, it was my expectation that they would at least greet me and acknowledge my presence upon my arrival. If a delay was expected, being directed to the lounge until a service advisor could come speak with me would have been preferred to standing at the entrance to the service office waiting for someone to come provide direction. I would then be totally fine with waiting to actually describe my issue to the service advisor while they finished whatever task they were currently working on. As previously mentioned, the actual service performed on my vehicle met my satisfaction, the only thing that I took issue with was the level of customer service which was lacking when compared to other GM dealerships and those of two competitor brands that I have been to.