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Feldman Chevrolet of Highland - Service Center

Highland, MI

2.4
26 Lifetime Reviews Review Dealership

26 Reviews of Feldman Chevrolet of Highland - Service Center

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December 23, 2020

"I'm leasing a 2019 Silverado, my key gets stuck in the..."

- Leannkennedy94

I'm leasing a 2019 Silverado, my key gets stuck in the ignition. So I made an appointment for service, a few days go by I take it in and now I key pulls out , of course. So I ask how am I suppose to get it serviced while the problem is happening so I can get it fixed. They told me they are 24 hours and to call they will have a tow truck come get my truck and leave me a car to drive. Great! Well my keys are stuck and no one is answering there phones. Christmas Eve is tomorrow then Christmas so I'm struck at home with a dead battery now 8 months pregnant.

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Recommend Dealer
No
Employees Worked With
Allllll....
December 18, 2020

"I'll start this review by saying that Hannah the service..."

- Jmweber

I'll start this review by saying that Hannah the service coordinator was excellent. Very helpful, friendly and she did everything to try to make things right. Brought my car in for a simple oil change, recall fixes and a squeaky steering wheel. I get the car back a couple days later to find that 1. there's a terrible smell in the car, 2. I now had steering wobble. Took the car back and was told I have flat spots on the tires (didn't have even a slight wobble or vibration before taking it here). After almost 3 weeks they we're finally able to get new tires from the manufacturer which is greatly appreciated and solved the issue that wasn't originally an issue. After getting my car home I noticed that the front bumper had been scratched and has cracked paint. Went back to the dealer for the service manager to take a look. Of course the usual "can you prove it was us" was thrown out there. Again, none of these issues existed before taking it here. I was told that they use two separate colors in the workshop so it didn't happen there. So it must have happened in the parking lot of the dealership. Upon asking if they have surveillance footage I was told he could look through it, quickly followed up with "you signed a waiver at drop off that we're not responsible for damage while in our possession". Needless to say that a complaint will be filed with the BBB as well as directly with GM. I highly recommend staying away from this dealership at all cost. It'll only cost you more in the long run.

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Recommend Dealer
No
Employees Worked With
Pete Jezdimir
1.0
December 15, 2020

"Friendly and helpful. Processed me in before my scheduled..."

- Gary T

Friendly and helpful. Processed me in before my scheduled appointment. Completed oil change and tire rotation service quickly. Received a complimentary car wash. HAPPY CUSTOMER! I'll return here for service in the future.

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Recommend Dealer
Yes
Employees Worked With
Brandi Paris
December 07, 2020

"No Stars if i could. They have had my vehicle 4 times...."

- ambabosh

No Stars if i could. They have had my vehicle 4 times. Job is still not done correctly and can't get no one to return our phone calls.

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Recommend Dealer
No
Employees Worked With
Mike Body shop
January 23, 2020

"2 different cars - service incomplete"

- J. Broome

Thought I'd give this dealership a second chance after my first experience. Not any better and continued lack of attention to detail and no interest in customer service. First time I brought in my vehicle that had been rear ended and the repairs would be fully covered by insurance. There was additional damage to the front of the car that I was from an unrelated incident that I'd be covering the cost of. Had a repair order for both fixes and needed them done so I could turn in the vehicle lease. They kept it 2 weeks longer than the originally said they would and then when I came in to pick up the vehicle only the insurance claim work had been completed. 2 more weeks to have the other repairs completed. Just this past Dec I brought my car in to have an body work done from from someone hitting my car, fully covered by an insurance claim again. Brought with me an special service warranty bulletin from GM that involved a leaking breaklight. My trunk was full of water from this issue. Talked to 4 people to show them the issue they assured me that after the body work repairs the leak would be looked at. 1 month later when they finally completed the body work I show to up get the vehicle and guess what no one had looked at the leak and they all claimed to have no idea what I was talking about. Left the vehicle with them again only to be called later to tell me that my vehicle had exceeded the mileage on the bulletin so while they worked with GM to get the cost reduced they still had to charge me $120. Its cost me more than that taking time off work to not pick up my vehicle 2 different times when they don't do what they say they are going to do. Any offer to cover the $120. Nope. Any offer of anything to compensate me for time wasted when they don't complete the repair (either time) nope nothing, not a free oil change, offer to offset a $120 charge nothing just "oops sorry about that". Will NEVER deal with the dealership again for service or car purchases.

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Recommend Dealer
No
Employees Worked With
Multiple people between body shop and service
November 29, 2019

"Took 6 hours to finalize the sale of vehicle. Had to go..."

- Frothman

Took 6 hours to finalize the sale of vehicle. Had to go back to sign paper finance guy missed. Took in 2 weeks later to get some issues taken care of ( all pre arranged) another 6 hours because the parts were not there when I confirmed earlier in week that they were there. They do not care / value about customers time. Hope they do all work correct. Will take to another Chevrolet dealership in future for any work. Not at all impressed with this dealer.

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Recommend Dealer
No
Employees Worked With
Danny Partin
1.0
Other Employees : Jay Landis
March 21, 2019

"CUSTOMER SERVICE EXCELLENCE!"

- zlarry66

So i had a couple of small issues and needed my first oil change on my silverado. Pete wrote me up and personally hooked me up with the loaner, he was very attentive to my needs. I did however have a problem that the body shop solved for me and they too did a great job! Hats off to the feldman team they will treat you right.

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Recommend Dealer
Yes
Employees Worked With
Pete Jezdimir
5.0
Wendy Rauch
5.0
Jason Bellant
5.0
February 15, 2019

"service department"

- chevy equinox

left our car for tire rotation, oil change, delayed shifting problems. . alec was very informative explaining what services they offered. .we were given a loaner car and used it until our car was checked over and finished - a few days later. . thank you!

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Recommend Dealer
Yes
Employees Worked With
Alec Seestadt
February 15, 2019

"WayneJay"

- Mike2019

If you want good care, try Wayne in sales and Jay in service, I've been taking care of GREAT, no problem, job done right. Mike A.

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Recommend Dealer
Yes
Employees Worked With
Jay
October 01, 2018

"Tire rotation part of your service? Better mark your tires"

- Dtails are important

Hopefully this was a one time thing for them, but I took my vehicle purchased new back for my 2nd free oil change/full service including tire rotation. On a wild hunch I marked each tire in advance since this is a truck I'm keeping long term and I want my tires to last. I need not include all the details, but I caught them NOT performing the tire rotation that I had confirmed in advance was included in this service. It was late in the day so the service techs had already left for the day (that was fast), and when I returned the following week to get my rotation was given no reason as to how it happened (other than 3 techs were working on it and each thought the other performed the service ~ weak answer). With that answer I can do nothing but expect no improvement over my first visit, but we'll never know because I will not return.

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Recommend Dealer
No
Employees Worked With
Ty
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