Feldman Chevrolet of Lansing

We have been taking 2015 Equinox to Feldman dealership for service This is where vehicle was purchased. The air conditioning unit would shut or power down with hard left turns for the last year. Kept for service This is where vehicle was purchased. The air conditioning unit would shut or power down with hard left turns for the last year. Kept listing that as a problem when car was serviced since August 2019. Was continually told that mechanic could find nothing wrong with it. Finally my air conditioner stopped working all together and was told I needed a new blower motor and paid $582.22 to replace it. Left the dealership after repairs and experienced same problem that day. Husband called to report problem. Was told if air was blowing cold air then not an emergency and couldn't schedule for a few weeks so a loaner car could be provided. Then the motor starting making a grinding noise on turn. Just got a call from dealership and Service agent stated, "that a spider had built a nest in drain tube and that the new blower motor would have died if they hadn't found it and probably caused first blower to die Took out almost a half of gallon of water". I said well problem with that is I have been complaining about this issue for one year and was told nothing was wrong. I should not have to pay for the new blower motor. Spider?? Don't believe anything I'm told at this point. Over one year to solve issue at our expense. RUN!!! More

The dealership addressed our issues they way we wanted but they were a little slow at doing so. Their lease pricing is similar to other dealerships in the area. but they were a little slow at doing so. Their lease pricing is similar to other dealerships in the area. More

*****UPDATE 2******Their word cannot be counted on, *****UPDATE 2****** Their word cannot be counted on, PROCEED WITH EXTREME CAUTION!!! Was promised gift cards for my time, mileage and inconvenienc *****UPDATE 2****** Their word cannot be counted on, PROCEED WITH EXTREME CAUTION!!! Was promised gift cards for my time, mileage and inconvenience, I have yet to receive them. This was prior to them closing, was told to expect them in a "couple days". I had adjusted this review for them, do to the fact that they appeared to be "trying". Appears to have blocked me from posting any updates with Google and FB. *****UPDATE***** I received a call this morning from management and they have expressed deep concern and will be taking the necessary steps to prevent this from happening to avoid this happening to anyone else in the future. I did feel like that Feldman deserved an extra 2 *'s for ensuring me that they undestand and will strive to excel in their customer service. Than you!!!! I was beyond disappointed when I arrived!  I was assisted by H____r and D___d from used cars both sincerely apologized for A__x. The used XTERRA I drove 1 1/2 hours to see would NOT start (even with jumper cables), there is complete rust thru on both rockers and was informed that there is an issue with the 4WD!!!!!  I wasted my time, miles and gas!  After I brought to the attention of reception what had happened, C___y approached me and said not to worry he'd help.  They brought around a Silverado that was recently traded in, this was in even worse shape with rust, the rockers were completely rusted thru, duct tape holding in back light! So as to say I'm beyond disappointed is an understatement, I specifically asked you about the vehicle issues when we spoke.  Mechanically I was told, "It's fine they look over them... There is no rust thru, just the front bumper has surface rust."  Please next time a potential customer calls to ask about a vehicle, contact the department to verify info prior to informing the potential customer.  I was told that by both D___d and C___y they'd let you know what transpired, another misstep. One more note, maybe change your "As-Is" name to "Clunkers". I have still not heard back from Feldman management as of this post...Will update if...STAY AWAY!!! Sincerely, Mr. Ed More

Top Notch Dealership I would highly recommend Feldman Chevrolet of Lansing! Wonderful experience from beginning to end! Chad Thompson was awesome! He really knows his stuf I would highly recommend Feldman Chevrolet of Lansing! Wonderful experience from beginning to end! Chad Thompson was awesome! He really knows his stuff! Extremely professional! The entire staff worked together like a true team should! He also got me the best deal around! More

They did an awesome job helping me find the perfect truck for me. Their staff is very friendly as well. I would highly recommend them. for me. Their staff is very friendly as well. I would highly recommend them. More

Great Experience Love my 2020 Blazer RS and Gale and the team at Feldman were awesome to work with! Give them a call and save time looking around - first class attent Love my 2020 Blazer RS and Gale and the team at Feldman were awesome to work with! Give them a call and save time looking around - first class attention! More

Great professional service Friendly staff were able to answer all questions. Very knowledgeable about all of their cars. Great about answering calls and returning messages in a Friendly staff were able to answer all questions. Very knowledgeable about all of their cars. Great about answering calls and returning messages in a timely manner. More

Excellent dealership Every department of the dealership is filled with people who are knowledgeable about their products, and are ready and willing to help. They love thei Every department of the dealership is filled with people who are knowledgeable about their products, and are ready and willing to help. They love their job, and it only makes the customer experience better. Service work is always done timely, and the sales team are always working hard to get you the best deal. I always recommend Feldman Lansing to my friends and family, and will continue to do so. More

5 Stars All Around Professional and knowledgeable!! Thank you very much, Kent, for helping us today. We had no idea if we wanted to purchase or lease an Equinox and yo Professional and knowledgeable!! Thank you very much, Kent, for helping us today. We had no idea if we wanted to purchase or lease an Equinox and you showed us our options. More

Feldman Family I absolutely LOVE the atmosphere here and the entire staff. They know the meaning of Family and ensure you feel apart it:) #feldmanfamily #chevrolet I absolutely LOVE the atmosphere here and the entire staff. They know the meaning of Family and ensure you feel apart it:) #feldmanfamily #chevrolet #michigans#1dealer More