Feldman Chrysler Dodge Jeep Ram of Clarkston

The customer service at Feldman's service department is absurd. I made a service appointment over 3 weeks in advance and even dropped the vehicle off the night before per their instructions. I contacted absurd. I made a service appointment over 3 weeks in advance and even dropped the vehicle off the night before per their instructions. I contacted the dealership at 5:00PM to get a status update, and was informed they will not be able to look at my truck for maybe 4, but probably 5 days. I asked if I could pick up my vehicle and bring it back, and was informed I will lose my place in line if I take my vehicle off the lot. So basically you need to arrange 3 weeks in advance to have Feldman hold your vehicle hostage for a week. My complaint is not that they could not honor my appointment, and I understand the staffing challenges and material availability issues most industries are facing. My complaint is there were opportunities to provide improved customer service; notify customers of delays and reschedule when necessary, allow customers to drop off closer to the actual service time/date, arrange a quick vehicle triage lane to determine parts/labor time to improve scheduling through their shop, and I'm sure there are many other opportunities. This dealership has very poor customer service practices and seem ill equipped to operate in the current market climate. More

I only purchased truck due to the diligence of salesman J P MaCavoy. He got me the information I needed in order to make my decision. He also went above and beyond the call of duty when, he did not have to P MaCavoy. He got me the information I needed in order to make my decision. He also went above and beyond the call of duty when, he did not have to, by replacing my license plate which was cracking before I drove off the Feldman lot. My many Thanks to J P. More

My Jeep Grand Cherokee was dropped off for both maintenance and some additional work found while it was there. Collin was great at keeping his word in calling me back as promised for follow up. maintenance and some additional work found while it was there. Collin was great at keeping his word in calling me back as promised for follow up. More

Brandi did a great job of taking care of my "recall" job. Looking forward to having Feldman doing more service on my Ram 1500 Looking forward to having Feldman doing more service on my Ram 1500 More

This was my first time having warranty service performed on my jeep wrangler at this dealership and they treated me like I was a lifetime customer and had my service repair completed on 3 days. I highly rec on my jeep wrangler at this dealership and they treated me like I was a lifetime customer and had my service repair completed on 3 days. I highly recommend them and the assistant service manager Collin was great to work with. More

Great experience. Brandi was great. She made the process easy and kept me informed on what was happening with my vehicle. Would recommend Feldman to anyone. Brandi was great. She made the process easy and kept me informed on what was happening with my vehicle. Would recommend Feldman to anyone. More

I recently had my T&C in for service at Feldman Dodge in Clarkston. Service team was very professional and helped me get back into my vehicle in promised time. Clarkston. Service team was very professional and helped me get back into my vehicle in promised time. More

Everyone was efficient and pleasant. My jeep was in and out in no time for an oil changes and tire rotation. My jeep was in and out in no time for an oil changes and tire rotation. More

Oil change and tire rotation done in less than 45 minutes, quick check in process as well. minutes, quick check in process as well. More

Great service. Highly recommend this dealership. Always friendly and helpful from the moment you walk in to the time you leave from a customer for life . Highly recommend this dealership. Always friendly and helpful from the moment you walk in to the time you leave from a customer for life . More