Feldman Kia

My journey of buying a new car was the worst experience ever, until I went to Feldman Kia, and was assisted by Andrew. Andrew made a terrible experience at another dealership turn out to be AWESOME! The ever, until I went to Feldman Kia, and was assisted by Andrew. Andrew made a terrible experience at another dealership turn out to be AWESOME! The 'other' Kia Dealership, was more than willing to take my deposit check for a vehicle order that they stated would be in within 3 weeks. After waiting 6 weeks, and driving a rental car for 2 of the 6 weeks (because my lease had to be turned in), the vehicle I ordered was no where to be found. That dealership had 'no answers' and no ETA of when the car would be in, and offered NO resolution for an alternative, or other options. Basically I was left with no car, and a terrible experience out of that dealership. I decided to go over to Feldman Kia, as I still wanted to buy a Kia, but was hoping that not all dealerships were as terrible as the one I came from. I was pleasantly surprised when I was greeted by Andrew at the door when I walked in (the other dealership I had to hunt someone down to help me), and told him of my terrible experience at the other dealership. Andrew was more than willing to assist! He let me know why the vehicle I had put a deposit on and ordered, and had already waited 6 weeks for, was not obtainable, and giving me options for immediate alternatives. He understood my urgency of needing a vehicle and getting out of my rental car. I gave Andrew my price point, all the specifics and the options I wanted the vehicle to have. Within 3 days Andrew located a vehicle that was 'basically' what I wanted. I wanted leather and heated seats, the vehicle he found did not have it though. SO Andrew had a local company put leather and heated seats in the vehicle. I was pleasantly surprised the leather turned out great and the heated seats are AWESOME! Andrew made it happen! Andrew went above and beyond to make me happy! I am in my new vehicle, it looks great, just what I wanted, and with a payment that was actually a little under my price point (YEA!). On top of that it only took about a week to find the car, put the leather and heat in it, and get me on the road. I have to also thank Sheila in Finance and Bob the Sales Manager, for assisting in making it happen as well. I could not be happier, and so thrilled with the experience I got from everyone at Feldman Kia! Andrew, Bob and Sheila all deserve gold stars for great customer service. Personal THANK YOU to Andrew, as I stated earlier, a terrible experience at another dealer is now a distant memory thanks to him! I will recommend Feldman Kia and all the noted people to all my family and friends! Thanks so much Andrew!! More

My car has been in their shop 5 times in the last month and a half for the same problems. They keep coming up with sorry excuses why it hasn't been fixed. I keep having to wait on parts and in the meantime and a half for the same problems. They keep coming up with sorry excuses why it hasn't been fixed. I keep having to wait on parts and in the meantime they told me it was safe to drive. (Mind you it was brake issues). On numerous occasions I've had to turn right around because the issues weren't fixed. Spoke to a manager and never received a call back. This place is horrible! More

Steve was very professional kind knowledgeable and friendly very nice. He answered all my questions for me and helped me make a decision and closed the deal easily. Had several cars to pick from and k friendly very nice. He answered all my questions for me and helped me make a decision and closed the deal easily. Had several cars to pick from and knows his product well the dealership runs ver smoothly would consider using them again. Karen More

Randy in service is exceptional. He is polite, easy to deal with and just really, really nice. My car was serviced with efficiency, speed and expertise. They washed and vacuumed the car and even dried it. deal with and just really, really nice. My car was serviced with efficiency, speed and expertise. They washed and vacuumed the car and even dried it. In Michigan, the roads are very salty this time of year, and the car just shined. The sales manager, Steve, came over and said hello and offered any assistance needed--which was great, but I needed nothing more than his greeting as the service department floored me with their service. My buying experience was also exceptional. The salesman sold me over the phone and we needed a new car that day as our old one had just "died," and we were out of there in a few hours. Very fast and efficient service. Even the receptionist is terrific and always helpful and polite. The parts manager is also polite and efficient. Good overall experience. I highly recommend Feldman Kia. More