Felix Chevrolet

I am very satisfied with the service performed to my truck, and the customer service as well. especially because the dealer is really close to my house. truck, and the customer service as well. especially because the dealer is really close to my house. More

When I went in to purchase my 2012 Sonic - Terell was helpful and friendly - I was not rushed like some other dealers had done that day when I told them I was looking and not going to purchase anything t helpful and friendly - I was not rushed like some other dealers had done that day when I told them I was looking and not going to purchase anything that day. After being allowed to test drive the sonic, I fell in love - they searched for and found the sonic I wanted in Inferno Orange and we closed the deal that same week. I have used the service department for all my check ups and oil changes since then - Carlos Ramos has been my guy from the start. He is great!! the service department at Felix is first class, providing a lounge for the customers, usually coffee and donutes (if you get there early), but they have free Wi-Fi for the customers and a TV which is usally on a pretty good station. The service is top drawer!! Marilyn E. More

There were some communication problems between the service center staff and me, but when I talked with James, the service manager, I felt listened to and valued as a customer. He addressed all of my c service center staff and me, but when I talked with James, the service manager, I felt listened to and valued as a customer. He addressed all of my concerns and made things right. What matters most is not if problems happen, but how they are addressed when they do happen. I will continue to be a fan of this business. More

Soon as I pulled in I was addressed, greeted and shown were to go. I was impressed with the clean and professional environment of the service area offices. Soon as I enter the service advisor office (alth were to go. I was impressed with the clean and professional environment of the service area offices. Soon as I enter the service advisor office (although they were all very busy) I was greeted and acknowledged by staff members. Mr. Art Reyes was very patience in listening to me as I stated my concern. He asked question to make sure he had a clear understanding of what my concerns were and assured me that they would do all they could to address my service needs and concerns. More

Philippe is great Great service this time. The turnaround tie was super fast with no assles. Nothing but great service. Thank you Felix Chevy thinking of buying a 14 corvette. You may have a sales person co tie was super fast with no assles. Nothing but great service. Thank you Felix Chevy thinking of buying a 14 corvette. You may have a sales person contact me. More

My bf and I came to Felix Chevrolet to buy the new Volt.. We wanted to Trade in his Nissan Z350 and lease a new Chevy Volt. We met with a few other dealerships and none of them wanted to negotiate something We wanted to Trade in his Nissan Z350 and lease a new Chevy Volt. We met with a few other dealerships and none of them wanted to negotiate something fair with us and we were about to give up when we got another follow up email from Scot. He emailed my bf the day before and tried to schedule an appointment with us and he was following up with us to see when we will get to the dealership. We decided to go visit Scot in Felix Chevrolet as the last stop of the day.My bf emailed him back telling him we were going to be there in 30 minutes. We got there, as soon as we parked, Scot came forward and introduced himself and told us that he will try to assist us in the best way possible and hopefully he will be able to give us a good enough deal with the trade in and the new Volt. We went for a test drive and he explained everything necessary about the car. We had some idea about the car, but Scot was very clear about all the options and every technological options Volt had. He was ready to answer every question we had. They didn't want to rush us in to filling out the forms and checking our credit or anything like that, they made sure that they answered all of our questions first and then tried to give us the best trade in options, and they gave us different quotes which was very nice. They tried to actually made a call to the bank and tried to figure out what will be the best option for us. They gave us 3-4 different options with different Mileage options, down payments, and monthly payments and we were able to chose the best one according to our preferences. Scot was a very pleasant, patient, and understanding sale representative that took his time to explain every single thing we had to know about the car, the options, the payments, the trade in and everything else including the paper work. He was polite and courteous and very helpful. We have been to too many dealerships that day and none of them were as nice as Scot. The Person that did our financing was awesome. He was funny and easy going. He also tried to take care of us as fast as he could. He explained everything clearly as for why i am signing each paper and what each paper is for...When the trade in and the lease, and insurance papers were done. They told us about the refund we can receive for using an electrical car and they notified us that there is still fund for it and that we should apply to it as soon as possible. Thanks to Scot we were able to apply and be qualified for $1500 rebate fund from California Clear Vehicle Rebate Project at the end Scot helped us set up the on Stars for our car which comes for free for 3 years. We have been driving this car and so far we really haven't used any gas for it which is awesome specially cause of gas prices. We were very happy with the customer service we received in Felix Chevrolet and we will go back if we ever need a car and also will recommend as many people as possible, specially to Scot, who helped us through the whole process. Thanks so much Scot and Felix Chevrolet... More

I had a wonderful experience at Felix. My Chevy Cobalt was recalled for possible loss of power steering, and it had been acting up recently. I took my car to Felix, and was worried that it would take a fe was recalled for possible loss of power steering, and it had been acting up recently. I took my car to Felix, and was worried that it would take a few days or longer (I use my car very often) or that they would try to pressure me into getting more work done. However, none of this was the case. Felipe Martinez explained everything clearly, and got me in right away. My car was only in the shop for 3 hours, and they called me when it was ready. He did not charge me for anything (recall work is free) or try to get me to do work. I was worried that as a young female, the people would not take me seriously or assume that I would not know much about cars and try to take advantage of me. That did not happen at all. The friendliness of staff, convenience and speed was all unexpected and beyond my expectations. I would definitely go here again if my car needed more work. More

I set up a test drive with Scott and left with a Volt. I was just looking to see what cars I wanted to learn more about. I had set up Sunday, 2/10/13, as a test drive day. I never made it to the other appo was just looking to see what cars I wanted to learn more about. I had set up Sunday, 2/10/13, as a test drive day. I never made it to the other appointments. What I learned about the Volt in that 15 minute test drive and the answer I got to the question I asked were enough to have me sign on the bottom line. Trust me I asked alot of question. I was there for 3.5 hours. More

Customer Servers was Great with good understanding of Customer Servers was Great with good understanding of friendly persons and service your car with in time matter of your schedule Very Happy with Al Customer Servers was Great with good understanding of friendly persons and service your car with in time matter of your schedule Very Happy with All Thanks : } More

I love my new car but dealing with this dealership sure left me with a bitter taste. Their salesman/internet manager Rafael is very clueless and caught him lying a few times. He refused to disclosed to me left me with a bitter taste. Their salesman/internet manager Rafael is very clueless and caught him lying a few times. He refused to disclosed to me the entire price of the car, (meaning the sales tax 10%, DMV $249 and doc fees $80). Only after I got into the finance room where the prices shown in the actual contract (obviously a whole lot more!) but even then the finance officer Duke, still did not acknowledge these add ons and when talking of the car price they will only talk about the finance amount. He was actually very friendly at first but once he realized he wasn't gonna get me to buy those extended warranties he turned cold. I email asking him to clear up a few questions I had and he actually said I was harassing him and trying to commit car fraud, this was after sending him three polite emails. Say what?? Do not deal with this dealership. Go get quote from the other dealerships nearby via phone or email. Just remember only if you go into the finance room will the entire price be shown to you, but don't sign anything and just walk out and continue to do your research. More