This was my favorite dealership!I've been coming here since before 2010! 80% of my service has been done at Felix! They were so good and I professional .Good prices,I use to get good coupons in the mail and they would match other chevy dealerships coupons!But,not now!!!! All new service attendants! While in line for service I noticed both cars ahead of me left madly!! So I told the attendant I just wanted a oil change and I asked if he honored other chevy coupons.He said Im not sure but,Felix oil change is 89.00! WOW!I said ok go ahead(knowing George chevy had a better deal!).I walked down the street to eat and a hour later I get a call from Felix.The service attendant said the oil drain screw is too tight!! He stated that you should be able TO UNSCREW IT WITH YOUR HAND!!!!!He also stated if the screw is over torqued and stripped ,a new oil pan is $1,000.!!!I said my last couple oil changes were performed at Felix! He said ok but that's the price!!!!!I was furious because I knew this wasn't true. Felix would never over torque my screw in the past they were great!I told him nicely close my car up and I will take it.I picked up oil and filter, called some mechanic friends .my mechanic has me get under car with him and he shows me how easy the oil drain screw comes off! IT WASNT OVER TORQUED!!!Then I realized this guy didn't want to do a oil change because it was so busy!H e wanted to do jobs that make more money for FELIX!!! I understand business I understand the coronavirus have a lot of folks staying home so you have to make all the money you can right now,But ,if he would of been man enough just to say that I would've understood and came on a slower business day!But, I wasted my off day and time at Felix for nothing!!!I understand also when money is more important than good honest customer service! You only get one chance to treat me wrong!So the relationship is over I will never be back!!!That's probably what happened to the cars that were waiting ahead of me,maybe they only wanted a oil change!GM will still get my business it just will not be FELIX!