Felix Chevrolet

I love my new car but dealing with this dealership sure left me with a bitter taste. Their salesman/internet manager Rafael is very clueless and caught him lying a few times. He refused to disclosed to me left me with a bitter taste. Their salesman/internet manager Rafael is very clueless and caught him lying a few times. He refused to disclosed to me the entire price of the car, (meaning the sales tax 10%, DMV $249 and doc fees $80). Only after I got into the finance room where the prices shown in the actual contract (obviously a whole lot more!) but even then the finance officer Duke, still did not acknowledge these add ons and when talking of the car price they will only talk about the finance amount. He was actually very friendly at first but once he realized he wasn't gonna get me to buy those extended warranties he turned cold. I email asking him to clear up a few questions I had and he actually said I was harassing him and trying to commit car fraud, this was after sending him three polite emails. Say what?? Do not deal with this dealership. Go get quote from the other dealerships nearby via phone or email. Just remember only if you go into the finance room will the entire price be shown to you, but don't sign anything and just walk out and continue to do your research. More

My wife and I went here on Saturday, February 19th, 2011 to test drive an 2011 Equinox. We decided to buy one that day and picked it up on Monday, February 21st, 2011 due to the dealer trade. They gave us to test drive an 2011 Equinox. We decided to buy one that day and picked it up on Monday, February 21st, 2011 due to the dealer trade. They gave us a better price on our new car and a better price on our trade in than we expected. The general manager was also pleasant, although I did forget his name, but I am bad with names. It took a bit of time both days, but it was worth the wait. More

I brought my 2005 Tahoe Z71 to Felix for a minor oil change. Felix recommended that I have my parking brake adjusted. They returned the car with oil dripping from all over the undercarriage of the car. change. Felix recommended that I have my parking brake adjusted. They returned the car with oil dripping from all over the undercarriage of the car. Three weeks after the service the parking brake release mechanism stops working. Coincidence? I was suspicious, so I took the car back to Felix. They told me the whole parking brake mechanism had failed, that the failure was unrelated to the service they performed, and that the repair will cost $480 plus tax. Being a sceptic I took the car to Lancer Automotive, a local garage, to get a second opion. For $48 plus $50 in labor Lancer replaced a frayed release cable that had been damaged because --- yes, you guessed it -- the parking brake had been misadjusted. Most importantly, the "failed mechanism" Felix claimed was the problem was not broken, was not replaced and is working just fine. Based on this experience, I would characterize the jokers at Felix as either crooks or incompetents, or maybe both. The whole dealership is run down and doesn't inspire customers with much confidence. I've seen car retailers in third world countries that look better than Felix Cadillac/Chevrolet. I need a local dealer, but this is one of the dealers that GM should close. I wish Vermont Chevy was still in business. They were terrific. Oh, except for this one problem, my Z71 Tahoe has been an excellent, trouble free car. One of the best I have ever owned. More

ONLY talk to Jeff. He is straight up, VERY knowledgeable, extremely friendly and courteous and never once made us feel embarrassed, uncomfortable or pressured. We had a set price and he worke knowledgeable, extremely friendly and courteous and never once made us feel embarrassed, uncomfortable or pressured. We had a set price and he worked with us showing all options in that range. He was not desperate and LISTENED to what our needs were. After 4 nightmare experiences (with one dealership screaming, 'WORK WITH ME, WORK WITH ME') Jeff truly made our car-buying experience easy. When you talk to a real pro with integrity only then can you make the best decision for yourself. After the sale he did not just walk away, he talked about after care etc. Smooth, easy transaction. Thank you so much Mr. Anthony. More