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Fenton Nissan of Knoxville

Knoxville, TN

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69 Reviews

4515 Clinton Hwy

Knoxville, TN

37912

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69 Reviews of Fenton Nissan of Knoxville

November 21, 2015

Oil Change I appreciate the quick turnaround when I bring my vehicle in for service and was pleasantly surprised with the offer of a complimentary car wash. More

by ServCust
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Nov 25, 2015 -

Fenton Nissan of Knoxville responded

A complimentary car wash is our way of showing our appreciation to our Customers. We don't want to be just the place that changes your oil. We want to be YOUR Nissan Dealership, for whatever you might need in the years to come. Thanks for stopping by, and for the great review.

November 20, 2015

Oil Change The staff at Fenton Nissan were very friendly, professional and helpful. You could tell Travis wanted to go out of way to assist with any of my needs More

by KIM.SMITH009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis was the only person I spoke with.
Nov 21, 2015 -

Fenton Nissan of Knoxville responded

Thanks for choosing Fenton Nissan to help you with an oil change, and thanks for the review. Travis definitely puts the Customer first, and it shows! Sorry about the cooler being out of water. We've been really busy recently and I guess we missed that. I've set a timer on my phone to go check the cooler every two hours. We do also have a Keurig coffee station, a theater-style popcorn maker, and four snack and soda vending machines. If you have any suggestions for another idea, please give me a call. We're always interested in ways to improve. My name is Andrew, my number is 865-687-6111. Thanks again.

November 19, 2015

Oil change Wash was able to make the appointment quickly, then the work was done very quickly, plus they were doing a special free car wash. Fantastic!! More

by CHEATHTN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Booker
Nov 19, 2015 -

Fenton Nissan of Knoxville responded

We understand that your car is a big investment for you. We also know that there other places you could have it serviced. A free car wash is just our little way of saying "Thank You" for trusting us to work on your car. We appreciate you, and the kind review. See you next time!

November 19, 2015

alignment, tire rotation and service James is great service advisor. If all service was directed by him I would be able to recommend this service center to other people. However the other More

by DAVIS.M.P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Booker
Nov 19, 2015 -

Fenton Nissan of Knoxville responded

James is great, no doubt about it. Some of our other advisors are newer, but they are coming along nicely. Thanks for the business and the feedback. If I could ask one more thing - Please give me a call, whenever you have a minute. I'd appreciate the chance to find out what didn't go so well with your visit. I'll see what can be done to make it right for you, and to improve the experience for next time. My name is Andrew and my number is 865-687-6111. Thanks for helping us learn and get better!

November 18, 2015

Best service in town! I went to my first visit at Fenton Nissan, but it will not be my last. From the call to make the appointment to once my car was ready, everyone I enco More

by ESTEP0594
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Booker
Nov 19, 2015 -

Fenton Nissan of Knoxville responded

Thank you for choosing Fenton Nissan to service your vehicle, and for taking the time to post a review. Our Customers are the reason we do what we do. To hear that you think we do it well means alot to us. We appreciate you, and look forward to seeing you again soon!

November 17, 2015

I will be back! James is a great service advisor. Thanks fpr being polite and patient with the many questions I asked. Service was speedy. The waiting area was clea More

by TOYA_S11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Booket, James Booker
Nov 17, 2015 -

Fenton Nissan of Knoxville responded

I agree - James is great! He's been with us for years, and always takes excellent care of our Customers. I'll be sure to pass your review along to him. Thanks for choosing Fenton Nissan, and for taking the time to post a review.

November 16, 2015

Excellent customer service We arrived late on a Monday night and the staff had great attitudes about having to stay past closing hours to help us with our purchase. More

by S_MLPRICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randall Miller, Randall Miller
Nov 17, 2015 -

Fenton Nissan of Knoxville responded

Randall is one of our best, and has been in the business for a long time. I showed him your comments and he really appreciated your review. Buying a new vehicle is a major decision, and we thank you for letting us help you with your decision. If that means staying a little late every now and again, our Customers are worth it! Thanks!

November 14, 2015

Best service department in Knoxville I guess everyone's heard it's best to take your vehicle to a dealership for service but it's too expensive. Well that's not the case at Fenton Nissan. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Shinn, Susan Shinn
Nov 17, 2015 -

Fenton Nissan of Knoxville responded

Mike - you feel welcome because you really are. We know there are lots of places you could take your car for service, and we appreciate you bringing it to us. It's been a pleasure helping you with your Rogue so far. I hope you'll allow us to continue to be your Nissan dealership for years to come. Thanks for the review, see you soon!

November 13, 2015

Great experience Great service and the most friendly, helpful personnel. Travis immediately waited on me. James took my remote and drove my car into service departmen More

by lmant64271
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis and James , James Booker
Nov 17, 2015 -

Fenton Nissan of Knoxville responded

We feel like we couldn't ask for better Customers! We really appreciate you taking the time to give us feedback about your experience. Nobody likes having their car serviced, so we try to make it as pleasant as possible. Clearly explaining what needs to be done, and even showing you if possible, is just part of our service. Having your car washed is our way of saying thanks for coming by.

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