Ferguson Buick GMC

Top of the line Went in to the dealership to get an adjustment done on some accessories install and as always met at the door so to speak with great attitude and wili Went in to the dealership to get an adjustment done on some accessories install and as always met at the door so to speak with great attitude and wiliness to work through anything. Provide me with a rental to go home with for use instead of waiting at the dealership. Got a phone call 2 hours later all done and returned to the dealership to get my vehicle and saw another job well done. Can't say enough about the service they Ferguson's provide except top of the line. More

Great experience I was taken care of in a quick and professional manner and waited in a clean and comfortable environment. Perfect car repair experience--everyone sho I was taken care of in a quick and professional manner and waited in a clean and comfortable environment. Perfect car repair experience--everyone should have this kind of experience! More

Great Service Dept Ferguson employee's are always prompt, courteous and professional, willing to help with any and all issues I bring to them. Great service department t Ferguson employee's are always prompt, courteous and professional, willing to help with any and all issues I bring to them. Great service department to deal with. More

First New Car I bought my 1st new car. Jim explained each and every detail of transaction to me. He made me feel very at ease. It was a pleasure and im sure I will I bought my 1st new car. Jim explained each and every detail of transaction to me. He made me feel very at ease. It was a pleasure and im sure I will buy my next car from Ferguson. More

Great experience Everyone very helpful. and I felt they were very honest about financing and extended warranty and listened to my needs and wants in a vehicle Everyone very helpful. and I felt they were very honest about financing and extended warranty and listened to my needs and wants in a vehicle More

Super Fast and Quality Customer Service!! Ferguson staff are always friendly and helpful. They provide quality service and great customer care. I appreciate the fact that they review and c Ferguson staff are always friendly and helpful. They provide quality service and great customer care. I appreciate the fact that they review and check out the issue and provide options and cost before repairing. I love that we are provided a loaner vehicle during the repair time. Thank you all - More

Recall It was a great experience. Came for a recall notice and they also found that my radiator leaked. Found out that it was from a faulty thermostat and it It was a great experience. Came for a recall notice and they also found that my radiator leaked. Found out that it was from a faulty thermostat and it was still under warranty. More

Very good people They do a professional job and Easy make a deal with these people. Definitely I want to come back to buy a car for next time They do a professional job and Easy make a deal with these people. Definitely I want to come back to buy a car for next time More

Oil Change from xxxx A simple oil change and wiper blade replacement promised to be completed in about an hour turned into a 3 1/2 hour fiasco. No real excuse for what too A simple oil change and wiper blade replacement promised to be completed in about an hour turned into a 3 1/2 hour fiasco. No real excuse for what took 3-4 inquiries as to why and what was causing this to take so long was never satisfactorily address. “I or we don’t know what happened, but we’re sorry”. After 2 hours, service advisor should gotten someone’s attention to get the truck done and out the door, but kept ducking me, the customer, knowing he was scared to death of me and my directness for wanting truthful answers. Finally after about 2 1/2 hours the Senior Service Advisor intervened but still no real reasons why the truck was still being serviced. When it was finally brought around, the air pressure in the nitrogen filled tires was incorrectly set at a pressure not designated on the drivers door. So back in it went to fix. Being brought out 2nd time, this time the pressure for the front tires was put in the rear tires, and the rear tire pressure was placed in the front tires. Yes.....returned back into service bay to correct once again. The Senior Service Advisor did apologize profusely, and refused to accept any payment for the oil change which was appreciated. But from my viewpoint, communication within the dealership and promptly advising the customer of pending delays is critical. Until that can be dramatically improved I’m not sure I’ve got the time to waste having my vehicle serviced at Ferguson GMC. More

Wonderful service Ferguson service is fast, honest, and timely so far. Haven’t had a bad experience yet. My parents bought a vehicle 10 years ago and had a great expe Ferguson service is fast, honest, and timely so far. Haven’t had a bad experience yet. My parents bought a vehicle 10 years ago and had a great experience. I chose them off of historical facts I I witnessed myself. More