Ferguson Buick GMC

Oil Change from xxxx A simple oil change and wiper blade replacement promised to be completed in about an hour turned into a 3 1/2 hour fiasco. No real excuse for what too A simple oil change and wiper blade replacement promised to be completed in about an hour turned into a 3 1/2 hour fiasco. No real excuse for what took 3-4 inquiries as to why and what was causing this to take so long was never satisfactorily address. “I or we don’t know what happened, but we’re sorry”. After 2 hours, service advisor should gotten someone’s attention to get the truck done and out the door, but kept ducking me, the customer, knowing he was scared to death of me and my directness for wanting truthful answers. Finally after about 2 1/2 hours the Senior Service Advisor intervened but still no real reasons why the truck was still being serviced. When it was finally brought around, the air pressure in the nitrogen filled tires was incorrectly set at a pressure not designated on the drivers door. So back in it went to fix. Being brought out 2nd time, this time the pressure for the front tires was put in the rear tires, and the rear tire pressure was placed in the front tires. Yes.....returned back into service bay to correct once again. The Senior Service Advisor did apologize profusely, and refused to accept any payment for the oil change which was appreciated. But from my viewpoint, communication within the dealership and promptly advising the customer of pending delays is critical. Until that can be dramatically improved I’m not sure I’ve got the time to waste having my vehicle serviced at Ferguson GMC. More

Satisfied customer VERY FRIENDLY WEBT OUT OF THEIR WAY TO MAKE ME HAPPY!! Great service, knows their stuff! Like Ltd how they checked up on me and my vehicle! VERY FRIENDLY WEBT OUT OF THEIR WAY TO MAKE ME HAPPY!! Great service, knows their stuff! Like Ltd how they checked up on me and my vehicle! More

Wonderful service Ferguson service is fast, honest, and timely so far. Haven’t had a bad experience yet. My parents bought a vehicle 10 years ago and had a great expe Ferguson service is fast, honest, and timely so far. Haven’t had a bad experience yet. My parents bought a vehicle 10 years ago and had a great experience. I chose them off of historical facts I I witnessed myself. More

I bought a GM product! I gave this rating because I actually really liked the salesman. Ultimately buying a vehicle from any dealership is not my idea of a good time! Justi I gave this rating because I actually really liked the salesman. Ultimately buying a vehicle from any dealership is not my idea of a good time! Justin really was great to work with, not pushy, friendly, down to earth and super laid back, made spending my money less painful! More

Always helpful and have time to answer questions I was interested in a new Duramax. Jim took a lot of time to answer my questions. I have bought several vehicles from him and am considering buying th I was interested in a new Duramax. Jim took a lot of time to answer my questions. I have bought several vehicles from him and am considering buying the next on with his help, (unless I make the jump to a XL Powerstroke!!!). More

Very good people They do a professional job and Easy make a deal with these people. Definitely I want to come back to buy a car for next time They do a professional job and Easy make a deal with these people. Definitely I want to come back to buy a car for next time More

Great job as always The service team at Ferguson is always very friendly. They are professional, work on keeping you informed during the service call as well as providin The service team at Ferguson is always very friendly. They are professional, work on keeping you informed during the service call as well as providing a friendly atmosphere in which to wait More

Detail I thought they did everything great except the new mirror they fixed is not functioning properly.. I would come back again. I would also recommend the I thought they did everything great except the new mirror they fixed is not functioning properly.. I would come back again. I would also recommend them to my family and friendd More

Oil change and tire rtotation I have purchased vehicles and had service work done here, I like the no pressure attitude of the team here. They have always been fair and respectful I have purchased vehicles and had service work done here, I like the no pressure attitude of the team here. They have always been fair and respectful of my time. More

Road Hazards don't watch the clock. Ferguson to the rescue. Came in with damaged tire close to 6:30. Preston told me replacement tire was not in stock, but would have it the next day. Explained $50 road hazard Came in with damaged tire close to 6:30. Preston told me replacement tire was not in stock, but would have it the next day. Explained $50 road hazard warantee. Said he would call when tire arrived. Called early next morning. We set a time. When I arrived things were ready, got oil change also. Preston is wonderful. Helpful and kind. Thanks, Ferguson. More