Ferguson Buick GMC - Service Center

Service center Alway great experience working with Richard. The work is always explained and completed in timely manner. Friendly service and always treated like I’ Alway great experience working with Richard. The work is always explained and completed in timely manner. Friendly service and always treated like I’m an important customer. More

I feel I cant trust them I feel that Richard (service writer) recommended that work be done that was not in my best interests to be done. The brake fluid was not black or dark I feel that Richard (service writer) recommended that work be done that was not in my best interests to be done. The brake fluid was not black or dark brown I paid to have it changed without a Ph test. I came in for a 100.000 checkup and Richard insisted I do a Transmission fluid change since I have no done it before I am worried it will cause problems. He wanted to do a Radiator flush and fill at no small cost and insisted the injection system needed to be cleaned, I brought the car in for many legitimate problems (head light, rear brake light, radio not going off with keys out of ignition, GPS not working my bill ended up at $2000.00 dollars 2 weeks before Christmas I did my best to explain this situation to Richard as he continued to insist about brake fluid changes and injector cleaning. I feel the creditability here is at best suspect and staff put there desire get a good commission check ahead of the customer needs. More

First scheduled maintenance Wonderful staff! Mike was awesome and made sure I was in and out with a loaner to get to work! Picked up car without any trouble. Wonderful staff! Mike was awesome and made sure I was in and out with a loaner to get to work! Picked up car without any trouble. More

Service I have always felt Ferguson’s was a great place to do business Service is alway attentive and knowledgeable Very courteous and friendly. My cred I have always felt Ferguson’s was a great place to do business Service is alway attentive and knowledgeable Very courteous and friendly. My credit is not the best, if they could help me with the interest rate, I’d buy from there More

Communication Mike was great throughout my extended warranty claim. Keep me in the loop the entire week it took to get approval and worked with me to have a loner t Mike was great throughout my extended warranty claim. Keep me in the loop the entire week it took to get approval and worked with me to have a loner that fit my needs. More

Key fob Lost key fob. Called and found part at Ferguson. Called service took car in talked to advisor Gary. He set the service up and had it completely done Lost key fob. Called and found part at Ferguson. Called service took car in talked to advisor Gary. He set the service up and had it completely done under an hour. No appointment. Amazing More

Oil Change, Tire Rotation and recalls It’s cheaper to have my oil and filter changed here than to do it myself. Customer service is fine- they usually forgot to call you when your car is d It’s cheaper to have my oil and filter changed here than to do it myself. Customer service is fine- they usually forgot to call you when your car is done but I just show up and it’s usually parked outside. More

Oil change Richard was friendly & accommodating. I got an oil change and rotate tires which took about an hour. He also advised me of upcoming service needs fo Richard was friendly & accommodating. I got an oil change and rotate tires which took about an hour. He also advised me of upcoming service needs for my car. More

Collision Department The sales was perfect. My new car has been in the body shop a month. 3 weeks went by and nobody gave me any update on the car, I called because you ke The sales was perfect. My new car has been in the body shop a month. 3 weeks went by and nobody gave me any update on the car, I called because you keep sending me surveys to complete but they have finished the car. I was promised the car today!!!!!!! Now probably can’t finish it till MONDAY!!! again nobody called in the last two days to say it might not be ready today and we have been sitting waiting to pick it up to leave town... This is ridiculous !!!!!!!! More

Work Done On Time----yes Even though I had an appointment at 1:30 p.m. when I arrived there were cars lined several deep. No problem at all. My SUV was serviced and ready to Even though I had an appointment at 1:30 p.m. when I arrived there were cars lined several deep. No problem at all. My SUV was serviced and ready to pick up as promised. As busy as the crew were they took the time to explain the process to each customer. Thanks. David More