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1,868 Reviews of Ferguson Buick GMC - Service Center
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April 08, 2019
rotated tires Fair. Would be good to let the consumer know how much tire rotation might cost.The veteran discount was offered. This is a good thing for veterans to Fair. Would be good to let the consumer know how much tire rotation might cost.The veteran discount was offered. This is a good thing for veterans to know More
by EKGRN
Verified CustomerEmployees Worked With
Kevin Lindsay
April 07, 2019
Great Excellent service and attention. My advisor, Richard even drove me home (1.6 miles) so that I could attend to some urgent work at home, and then drove Excellent service and attention. My advisor, Richard even drove me home (1.6 miles) so that I could attend to some urgent work at home, and then drove my car back to Ferguson for an oil change and tire rotation - That's Real service! More
by Marty
Employees Worked With
Richard is my the service advisor
April 07, 2019
Repair of my 2013 Buick Lacrosse I heard a noise. I stopped by and talked to Richard. He asked me to leave the vehicle and provided a ride home. They fixed the problem the next day I heard a noise. I stopped by and talked to Richard. He asked me to leave the vehicle and provided a ride home. They fixed the problem the next day plus advised of one additional maintenance item that I should consider (flushing the radiator).which I did. Good service, fast service, at an expected cost. More
by DANDJMENNIG
Employees Worked With
Richard Underhill
April 06, 2019
Service to my Acadia Great service and nice quality of work my SUV looked like it just come off the lot the day I bought it back in december !!!!!! Great service and nice quality of work my SUV looked like it just come off the lot the day I bought it back in december !!!!!! More
by MNMFRENCH
Employees Worked With
Nick Arias
April 04, 2019
Service to my Acadia I was extremely happy with the service I received from Ferguson GMC service department. It was time for an inspection and oil change. My service adv I was extremely happy with the service I received from Ferguson GMC service department. It was time for an inspection and oil change. My service advisor was Preston, and he was great to work with. He was very knowledgeable and answered all my questions. The work was completed in a timely manner, and I would recommend this service department to anyone. Preston explained everything that was done to my car, went above and beyond in helping me, and I would recommend him as an advisor, More
by LMKING40
Employees Worked With
Preston Gideon service advisor
April 02, 2019
Disappointing Customer Service The service techs are rarely friendly and this time, after I questioned them about the ridiculous price increase on a basic oil change, they were pret The service techs are rarely friendly and this time, after I questioned them about the ridiculous price increase on a basic oil change, they were pretty defensive and close to surly. After leaving, I researched oil changes at Bob Moore GMC and the price at Ferguson is $15 higher! After my fourth consecutive car purchase from Ferguson, and all the related oil changes/maintenance services related to those cars, you would think there would be A) some type of reward system for repeat customers; and B) some type of notice at a significant price increase for basic services. Customer loyalty should be a two-way street, not just a one-way street all in Ferguson’s direction. I’ll be going elsewhere for oil changes and future car purchases. More
by JAYME R
Employees Worked With
Kevin Lindsay
April 02, 2019
2 hour oil change 9:00 appointment for oil change and I left at 10:54 after watching people that had come in after me leave. They had the same service too. 9:00 appointment for oil change and I left at 10:54 after watching people that had come in after me leave. They had the same service too. More
by Sandy
Employees Worked With
Kevin Lindsay
April 02, 2019
We got messed out of our warranty. When buying our truck, the guy doing the paperwork (Rocky) messed our paperwork up 4 times we had to resign our contract. He took our warranty out and When buying our truck, the guy doing the paperwork (Rocky) messed our paperwork up 4 times we had to resign our contract. He took our warranty out and we paid for a warranty that started at the mileage and we asked him to start it at the 100,000 mile warranty of the original. But he didnt not, so we paid for a 1500$ warranty we could not use. And 10000 miles after warranty our transmission needed rebuilt, we only had the truck 2 years. Be careful with fergusons dealers. We have no complaints with the repairs. They did good. But not the dealer. More
by WGARANTI
Employees Worked With
Rocky
April 02, 2019
Fast and furious I was met by one person and he handled everything. I was in and out in less than an hour. I will be back. Very convenient for me. I was met by one person and he handled everything. I was in and out in less than an hour. I will be back. Very convenient for me. More
by DOUGLASMURRAY4316
Employees Worked With
Briana Beasley, Mike Genovese
March 29, 2019
Oil change and rotate tired Matt was very friendly and actually acted like he wanted to help. Car was done in a timely manner. Would like for Matt to be my service rep in the f Matt was very friendly and actually acted like he wanted to help. Car was done in a timely manner. Would like for Matt to be my service rep in the future. More
by KAREN330
Employees Worked With
Matt ?? I give him 5 stars in all areas. Very friendly!!, Ronnie Schulz
