Ferman BMW

I see I am not alone here with the bad customer service. I see I am not alone here with the bad customer service. Went in with my son to test drive a mini and discuss trade in for a van. Questions about op I see I am not alone here with the bad customer service. Went in with my son to test drive a mini and discuss trade in for a van. Questions about options( AC for the new mini) were treated as if I were an idiot. Trade in questions left me feeling like I was lucky to to even be talking with a salesman. Said there was little hope of getting any value for my trade (2001 Chrysler van) Felt as if I were being insulted and then asked to get ready to bend over when I was lucky enough to get some sort of vague bottom line number. ( Oh that's a dealer add on, it will cost you plenty, but I'm not telling you an exact number until after you sign. Overall bad experience on a Sunday afternoon. I'm happy to find another dealership to give my business to. More

I see I am not alone here with the bad customer service. I see I am not alone here with the bad customer service. Went in with my son to test drive a mini and discuss trade in for a van. Questions about op I see I am not alone here with the bad customer service. Went in with my son to test drive a mini and discuss trade in for a van. Questions about options( AC for the new mini) were treated as if I were an idiot. Trade in questions left me feeling like I was lucky to to even be talking with a salesman. Said there was little hope of getting any value for my trade (2001 Chrysler van) Felt as if I were being insulted and then asked to get ready to bend over when I was lucky enough to get some sort of vague bottom line number. ( Oh that's a dealer add on, it will cost you plenty, but I'm not telling you an exact number until after you sign. Overall bad experience on a Sunday afternoon. I'm happy to find another dealership to give my business to. More

I contacted this dealership by email and received a call from Jeff Sterns. I was looking for a 328 coupe. I arrive at the dealership and he immediately tryied to steer me to a 328 sedan instead because th from Jeff Sterns. I was looking for a 328 coupe. I arrive at the dealership and he immediately tryied to steer me to a 328 sedan instead because the lot was loaded with them and said that he can not come "close" to my price on a coupe. After alot of putzing around by the "salesman" that Sterns left me with, we finally sit down for a price. He proceeded to quote me $4,500(down) and $850 a month for a lease on a 328 sedan for 24 months. I held out my hand to shake the salesman's hand, which he refused, and I walked out. It wasn't over. The salesman and Jeff Sterns (Sales Manager) then ran after me in the parking lot and made bigger fools of themselves. Mr. Sterns said he quoted me that price for compliance reasons, a requirement he stated was because of black people. Apparently, he quoted ridiculous prices first to everyone and not just blacks so that he would not be charged with discrimination. He stated this 2 times. He went on and on for me to give him a price (which I already did on the phone) and to come back inside. While this is going on, the other salesman is chuckling and the sales manager laughs as well for no apparant reason, but I'm assuming it was at my expense, the customer. I drove off and did not go back inside. Unprofessional staff and ridiculously high prices that they try to sell to unsuspecting customers. Don't waste your time with this dealerhsip. More

Do not know why this place is still in business. Ego and rudeness to the max from the Salesman up to Salesmanager. Go to St. Pete BMW. Much nicer Saleman and management. Same cars at a better price and thei rudeness to the max from the Salesman up to Salesmanager. Go to St. Pete BMW. Much nicer Saleman and management. Same cars at a better price and their service department is much more modern and friendly. More

(Ferman Bmw) brakes your car, and won't own up to it. Never go to that scaming place!! (Ferman Bmw) also tell's you that, repairs are needed when they are not. Worst customer service (John Tremblay) in m Never go to that scaming place!! (Ferman Bmw) also tell's you that, repairs are needed when they are not. Worst customer service (John Tremblay) in my 31 years of owning a Bmw.Go to Bert Smith in St.pete, or Reeves in Tampa. More

My 1st visit has been a nightmare. Expecting to leave my car for a day, theyhave kept it over a week now. They have only 12 loaner vehicles to offer, once their used, you're out of luck. The loaner I was car for a day, theyhave kept it over a week now. They have only 12 loaner vehicles to offer, once their used, you're out of luck. The loaner I was placed in was SOOOO dirty, like it had never been cleaned. What dealer puts people in dirty loaner cars? The Svc. Dept Mgr seemed very unaware of my car and it features. They started making up excuses as to why things didn't work. I will not go back to this dealer for service. I suggest others avoid them as well. More

Right hand doesn't know what the left is doing. I had to drop my car off for maintenence in the morning. I found out that I couldn't get there at 8 am when they opened and wanted to drop the car off the ni drop my car off for maintenence in the morning. I found out that I couldn't get there at 8 am when they opened and wanted to drop the car off the night before and pick up the loaner then. <br><br>Service dept was less than enthusiastic about helping me... now I have to reschedule... piss poor customer service. More