Ferman BMW

I loved my 6 speed mini. Yes it was well travelled. I drive a lot! I have never enjoyed a brand more. Will always be mini loyal. Thank you for treating me like a human and getting me into a car I enjoy!

I was so impressed from the moment I pulled in to the service intake area till the time my car was ready for pick up. The gentleman that greeted me was very friendly an accommodating (his name escapes me, sorry) Jamie processed my service order and even pointed out a minor flaw in a window gasket. All my questions were addressed and shared with the technician. He then escorted me to the loaner car department and made sure that I was on my way as quickly as possible. I was updated throughout the service interval and Jamie even waited until I arrive after hours due to traffic.

Made a appointment a week in advance to bring my car in for warranty and recall work. Drove an hour to get the car to the dealership the Thursday night before for the 7:45 am Friday "appointment" and after about a 30 minute wait in the customer lounge, I had to ask for a service advisor. Stefanie, who was very apologetic told it would be ready Friday evening and she would call me with an update and if ready, I could pick it up until 6:15 pm. that evening. I had heard nothing on Friday, so I called them around 3:00 pm Friday afternoon to confirm the car would be ready that evening and was told they hadn't started the work yet and.that the 7:45 am "appointment" wasn't a service appointment, but a time to bring the car in. I've never heard of such a thing, but maybe that's common these days. In any event the car wasn't finished. Since it was Friday, that meant they would have the car over the weekend, and would not be able to start work until the following Monday. On Monday they called to say that the warranty part in question was tested and it did in fact fail so they would replace it, However, they would need to order the part, which would not be in hand until Tuesday. So what should have taken a maximum of 2 days, took 5. Stefanie was very nice and did text me a couple of times on Monday and Tuesday with updates. Not the most efficient scheduling process, however.

The professional service and care that I received while shopping for my Mini Cooper at Ferman was truly great. From the moment we walked in we were confronted with knowledgeable persons who explained everything we wanted to know. After test driving my mini, I decided on buying it. Great bunch of people, keep up the good work.

Everyone that I’ve met so far from my sales man to the service department values their customers. They make me feel like a priority!

It was a wonderful and professional experience at Ferman. I am delighted with my purchase. Everyone at Ferman made my experience a pleasure start to finish. Ferman will be my ‘go to’ dealer for every car purchase!

Very fast and courteous service. One of the best dealership I was ever at very clean and professional looking. Service right up area and drive up is very professional and courteous

I have been going to this dealership for service for fourteen years & cannot say that I have ever had bad service at any time .. They’ve always did & do excellent work on my BMW ..

Very professional and courteous service people all the way around. Gave me a loaner, in and out quickly. Communicated all issues with me during the day and had the car ready on time. Exceptional!

Brian got me the deal I wanted. He was great to work with. Low Key and funny. No pressure. Thanks Brian. AJ was was very pleasing also.