Ferman BMW

Dealship is very professional they picked up my car and brought by car back the next day. brought by car back the next day. More

I tried calling to make an appointment, and the process was very frustrating. I was initially unable to get anyone to call me back and eventually had to make several attempts before I was able to reach som was very frustrating. I was initially unable to get anyone to call me back and eventually had to make several attempts before I was able to reach someone and schedule an appointment. Afterward, I had a question about my receipt and tried calling back, but I never received a response. It has been very difficult to get anyone on the phone when I need assistance. I also had them inspect my tires, and I was told that they might need to be replaced soon. I wasn’t completely confident in that assessment, so I took my vehicle to another location for a second opinion. They found a nail in one of my tires, patched it free of charge, and also gave me a clear estimate of how much mileage I had remaining on my tires. Overall, the lack of communication and difficulty reaching someone by phone was very frustrating, and the tire inspection left me questioning the accuracy of their assessment. That being said, the lady who helped me at the service center was very sweet, kind, and helpful. She was the best part of the experience and honestly the main reason we would consider going back. More

Ferman BMW runs like a well oiled machine, everyone works together seamlessly to create a great customer experience. Special shoutout to Mary Keller, Alan Mazur and Roy Landis. together seamlessly to create a great customer experience. Special shoutout to Mary Keller, Alan Mazur and Roy Landis. More

Ferman always does a great job getting my car serviced in a quick and professional manner. Never disappoints! a quick and professional manner. Never disappoints! More

This dealership went above and beyond to make our purchase a seamless transaction. Dan Macdonald was our salesperson, Callin was our genius who explained everything technology-wise perfectly, and Jef purchase a seamless transaction. Dan Macdonald was our salesperson, Callin was our genius who explained everything technology-wise perfectly, and Jeffrey W was our finance director and he was phenomenal as well More

Very professional and very organized. They had everything ready when we arrived. Made the purchase very smooth! They had everything ready when we arrived. Made the purchase very smooth! More

I'll say that everyone was very nice but SaRa who sold me the Car was Awesome!! She's the only reason that I have a Mini Coop!! The experience I had with her driving the car was amazing!! The whole time bein the Car was Awesome!! She's the only reason that I have a Mini Coop!! The experience I had with her driving the car was amazing!! The whole time being with her was amazing!! She's a beautiful person inside and out. More

I'll say that everyone was very nice but SaRa who sold me the Car was Awesome!! She's the only reason that I have a Mini Coop!! The experience I had with her driving the car was amazing!! The whole time bein the Car was Awesome!! She's the only reason that I have a Mini Coop!! The experience I had with her driving the car was amazing!! The whole time being with her was amazing!! She's a beautiful person inside and out. More

Mary Kealler is awesome to work with. Whole process was smooth and great Great Awesome Whole process was smooth and great Great Awesome More

Very streamlined. Seamless experience to drop my car, get a loaner for the day and pickup my car later in the day. Seamless experience to drop my car, get a loaner for the day and pickup my car later in the day. More