I do not have experience with purchasing an automobile from Ferman BMW but can attest to excellent experience with their service center. Easy to get an appointment, excellent communication and accurate estimates prior to service. My service advisor, Nick Hawk is attentive, patient and honest. I always receive prompt service and great advice on care and maintenance. Everyone else I've been in contact with has also been courteous and professional-from the people who greet you on arrival to the employees at the loaner vehicle desk to the shop foreman who patiently listened and test drove my vehicle with me to pinpoint an issue to the parts specialist Pete who helped me find the best value. Everyone really works together to provide the best experience for their customers.