Made a appointment a week in advance to bring my car in for warranty and recall work. Drove an hour to get the car to the dealership the Thursday night before for the 7:45 am Friday "appointment" and after about a 30 minute wait in the customer lounge, I had to ask for a service advisor. Stefanie, who was very apologetic told it would be ready Friday evening and she would call me with an update and if ready, I could pick it up until 6:15 pm. that evening. I had heard nothing on Friday, so I called them around 3:00 pm Friday afternoon to confirm the car would be ready that evening and was told they hadn't started the work yet and.that the 7:45 am "appointment" wasn't a service appointment, but a time to bring the car in. I've never heard of such a thing, but maybe that's common these days. In any event the car wasn't finished. Since it was Friday, that meant they would have the car over the weekend, and would not be able to start work until the following Monday. On Monday they called to say that the warranty part in question was tested and it did in fact fail so they would replace it, However, they would need to order the part, which would not be in hand until Tuesday. So what should have taken a maximum of 2 days, took 5. Stefanie was very nice and did text me a couple of times on Monday and Tuesday with updates. Not the most efficient scheduling process, however.