Ferman BMW

This dealership is an absolute nitemare. My wife and I purchased a 2007 328I. I already have a 2006 325I that I purchased from Reeves BMW, so it was interesting to see the diffence between the two dealers purchased a 2007 328I. I already have a 2006 325I that I purchased from Reeves BMW, so it was interesting to see the diffence between the two dealerships. The sale of the car was OK. They tried to get us to put 9,000 down with a 600 monthly payment which was a joke. After threatening to leave they came down to a reasonable price. There were several issues that the 151 poing certified pre-owned inspection missed, including a headlight out and the side mirrors did not work. Took the car back and was treated rudely by the receptionist who could not be bothered because she was on a personal phone call. Dealing with Eric Perkins in service was another sub par experience. He hands me the keys to a loaner which I had to search the parking lot for because it was not where he said it was. It was filthy. I was told the car would be done the same day. Five days later I was going to get the car and take it to Reeves, but the finally got it done. My wife was treated rudely when she went to pick the car up. Steve Venden tried to tell her she owed $400 after the sale was already complete because the payoff of her trad in was not what he thought it was. At the time of the purchase he was rushed so he did not get the right information. So, when I told him she would not pay it he said they would just take my $100 referral gift and call it even. AVOID THIS PLACE. WOSRT LUXURY CAR DEALERSHIP I HAVE EVER EXPERIENCED!! I guess I am spoiled because I am used to quality service I get a Reeves for my car. More

My husband purchased a 5 series BMW from Ferman. When purchasing he was told that he could easily hook up his iPod with the purchase of an inexpensive cord. When we went to get the cord we were told by t purchasing he was told that he could easily hook up his iPod with the purchase of an inexpensive cord. When we went to get the cord we were told by the extremely rude receptionist that our salesperson was not available bc he was doing important business (apparently bc we had already purchased a 40k car we were no longer important). She rudely told us that we could wait but she didn't know when or if he would be available. She finally called the parts department and gave them our info. We went back there and they sold us the wrong part. We returned it and were told that the part we actually needed was 6 times more $$$. When our salesman finally became available half an hour after the time he was supposedly expecting us his attitude was "whoops, sorry, guess u should have bought a newer vehicle." Then he had the nerve to try and sell us a new 80k car when he had just sold us the 5 series, telling us it was the best car for us the previous week! Overall we got an ok deal on the car but Ferman certainly does not live up to bmw's supposedly "legendary service." More

What particularly impressed me about the level of service provided by Jamie and Tom was that there were no additional financial rewards involved. It appears that it was simply their extraordinary commitment provided by Jamie and Tom was that there were no additional financial rewards involved. It appears that it was simply their extraordinary commitment to excellence in customer service and support that motivated them to always go the extra mile. I am positive that I am not the only one they treat with such great service. When I first spoke to Jamie, as my lease was ending, I told Jamie that when my lease was up that it might be difficult for me to lease again do to some circumstances. But she never gave up and did everything possible to make sure I left happy and satisfied. I guarantee that my new lease did not yield her much, if any, commission at all. But she truly and genuinely just wanted to help me out. Most people think that cars salesmen and saleswomen are always trying to get one over on us, the customers. I have to be honest; I always thought the same also. But Jamie made me throw that thought right out the window after this experience. She truly does deserve some type of recognition or award from your company. Tom has to be the most genuine, experienced and thoughtful service technician that I have ever met in my lifetime anywhere! Not only does he do a phenomenal job working on these complex machines, but he also takes time to talk to us customers, whenever he has a second, to let us know what is going on with our vehicles if he happens to be free from working hard all day. I really do appreciate that, that the service technician knows everything about my car and situation. As my lease was coming to an end I ran into Tom at the dealership and told him that I didn’t think my credit might be good enough to lease again. He said he would do everything that he could to help me out by introducing me to Jamie, and they both made sure to do everything they can to help me! I truly believe that Tom needs to also be commended, shown some type of recognition and award. Tom and Jamie together are a huge part of why I continue my business with Ferman BMW and why I send my family and associates to Ferman BMW. More

I would like to commend you on two of your team members. Ryan and Rob!!! Ryan made my first mini buying experience a wonderful one. I felt like a member of the family. Never a pressure to buy, just expla Ryan and Rob!!! Ryan made my first mini buying experience a wonderful one. I felt like a member of the family. Never a pressure to buy, just explained the details of the car, and made it a pleasure to do business with a professional. The morning I came in to buy, he spent time with us and even showed us pictures that he had taken personally to make the time fly why we were waiting..(great pictures by the way)! And we were fed lunch!!! Great sloppy joes!! A couple of weeks later when I came in to get my keyless programmed and to schedule to have some minor work done, Rob not only kept me informed on what was going on, but he made me feel very special. The morning we brought the car in, there were no chairs to be had, and he, as well as other employees were concerned that we were standing and offered to take us anywhere we needed to go while we waited. It is rare to see that many professional people in one work place. I was truly impressed by the courtesy each of the team showed everyone. Reminders by phone and email make it impossible to miss your appointment. It is a sincere pleasure to have worked with these two men as well as the others and will continue. I will be a mini driver for life! And will be sure to recommend your dealership! I truly love my mini!! Thanks for such a great experience More

Having been treated in what I would call a disrespectful manner at another Tampa BMW dealership, especially for a repeat new car buyer, I was totally impressed with the courtesies extended to me by both the manner at another Tampa BMW dealership, especially for a repeat new car buyer, I was totally impressed with the courtesies extended to me by both the sales professional as well as the sales manager in coming to a happy trade in and new car purchase. The sales manager also went above and beyond in working with BMW corporate in honoring the 2011 Drive event rebate offer. I am totally impressed with how hard they worked to make my shopping experience a pleasureable one. More

I have been a Honda/Acura customer for 25+ years and thought about graduating to a 328i. Loved the ride and handling. Hated how everything was a-la-carte. Not much included in the base model...includ thought about graduating to a 328i. Loved the ride and handling. Hated how everything was a-la-carte. Not much included in the base model...including floor mats. I know this is the BMW way, but makes it hard to cross the bridge from Honda/Acura to BMW based on this. Thought we had come to a price agreement for a unit on the lot only to come in and be insulted. I was embarrassed in front of my son by one of the sales managers. Anyway, I am not driving and BMW now thanks to lack of movement in price and apparent add ons during negotiation. There were crazy price add ons like "car wash" and dealer prep. Come on! Hide it someone else. I always thought the dealers want to move "iron" on the lot. Not Ferman. More

My overall experience was uniquely positive, in large part due to my interaction with Steve Venden. Steve’s characteristics or qualities that make him a great salesman are his overall product knowledge, part due to my interaction with Steve Venden. Steve’s characteristics or qualities that make him a great salesman are his overall product knowledge, his honesty, his empathy towards customers, and above all, his friendliness. More

First of all, Steve Phillips is the best salesman. He didn't rush me, yet I bought the first BMW he showed me. He was gracious and, frankly the person I would want to sell me new or pre-owned. He was pat didn't rush me, yet I bought the first BMW he showed me. He was gracious and, frankly the person I would want to sell me new or pre-owned. He was patient and quite knowledgable. Carl Alverez is a good svce mgr as well...taking care of a problem, letting me wait w/out notice, for a repair that could be fixed immediately. From the moment I met Steve, I knew I'd be buying an auto at Ferman. Keep up the good work! Your auto body shop personnel are great too!! AND the service appointments are made so quickly, without you having to wait a long period of time to get your car in for repair. My next car will be from Ferman. More

This dealer has by far the ABSOLUTE WORST customer service I have ever experienced. I am on my third BMW, but it's the first purchased at Ferman. They are sort of OK when the car is under warranty. An service I have ever experienced. I am on my third BMW, but it's the first purchased at Ferman. They are sort of OK when the car is under warranty. And by that I mean, barely OK. Even then, they only offer the bare minimum of service. It's a complete hassle trying to schedule a service appnt to begin with, whether the car is still under warranty or not. In the past three years, for more than 60% of the repairs I've had done to my 5 series had to be done more than once! They just can't seem to fix much on the first try. Very inconvenient to say the least. Who cares if the work is covered for two years...I do not (and should not) have to keep going back for the same damn thing! They take a ridiculous amount of time in returning phone calls or replying to emails. It's always the same song and dance. And truthfully, they don't seem to care. This is the first car I have ever purchased at a Ferman Dealer. And it will be the last. Never again would I go to Ferman for anything at all. And I know I am not alone in this...several people I have spoken to in the waiting area over the past few years have said the same thing. I guess they rely on new customers to stay in business, because I would bet their percentage of repeat customers is VERY low. BEWARE OF THIS DEALER> YOU ARE BETTER OF GOING ANYWHERE ELSE! More

Took vehicle in for annual oi change and sub-frame inspection. Nothing out of the ordinary other than their on-line information data entered does not transfer to the dealers system, therefore you need inspection. Nothing out of the ordinary other than their on-line information data entered does not transfer to the dealers system, therefore you need to repeat the information when you get there. Average dealership and wait time (2.5 hours). I've been in nicer waiting areas but this was fine. More