Ferman BMW

An Amazing Experience! I visited Ferman with one of my best friends with very little hope that I would be able to get out of a negative equity situation on my current vehicl I visited Ferman with one of my best friends with very little hope that I would be able to get out of a negative equity situation on my current vehicle; and walked out an extremely happy owner of a new 2015 328i! My client advisor, Marcos Villas, did everything humanly possible to ensure I walked away with the best deal on a 2015 328i complete with all the options I wanted...and more! His patience and flexibility was just amazing and very much appreciated. I was able to get out of the negative equity situation and drive a fabulous vehicle while doing it! Ferman's product Genius, Kenny Russell, was so accommodating with my schedule to set time aside and review all the vehicle features. He reviewed all of the basics and patiently listened to all my questions and concerns and was able to address each one. He truly is a product Genius! I had an absolutely amazing experience working with everyone at Ferman BMW. Thank you to Marcos, Kenny, and everyone on the team! I felt like a valued client at all times, despite them being held over past close of business as they completed the details of my purchase. All aspects of client relations were handled in the most professional and attentive manner. Overall, I would recommend this dealer to anyone who is in the market for a BMW. More

Joe Cleaver is GREAT! Service Techs at BMW are AMAZING!!! I was involved in the flooding event recently in South Tampa so my 6 day old car ended up dying and needing all the help she needed. Joe Cleaver my s I was involved in the flooding event recently in South Tampa so my 6 day old car ended up dying and needing all the help she needed. Joe Cleaver my service advisor was the best. He was knowledgable, he worked seamlessly with my insurance adjustor and I was back in my just like BRAND NEW car in 6 days! His service and the BMW technicians excellence was amazing. My car is in perfect working condition. I appreciate Joe's expertise and diligence. I whole heartedly recommend Joe. I am so happy that I drove out to Palm Harbor from my South Tampa home to buy my car from the best BMW dealership in Florida. If you want to be treated with excellence, please go to Ferman BMW. When you go for service ask for Joe! More

Kenny is the BEST!! I had tinting services performed on my car and Kenny Russell came to pick up my car. He was so helpful and knowledgable. He went above and beyond to I had tinting services performed on my car and Kenny Russell came to pick up my car. He was so helpful and knowledgable. He went above and beyond to ensure I was taken care of timely and he even sat in my car and provided me with just the right amount of genius service that I needed to get started. Kenny also had a group teaching session with me and my friend who also purchased a BMW and he was beyond patient and helped answer all of our questions. Kenny has been a dream to work with. He truly knows BMWs and he truly cares about the clients and makes us feel great. I will definitely recommend Kenny to everyone I know. More

The Best Car Buying Experience Ever! Ferman BMW is the best. Not only is the dealership gorgeous and clean and filled with some of the most beautiful BMWs on the planet, but they are gen Ferman BMW is the best. Not only is the dealership gorgeous and clean and filled with some of the most beautiful BMWs on the planet, but they are genuinely nice and helpful and appreciate each and every customer. I had the most amazing experience when I purchased my new 435 in late July. Everyone at the dealership made me feel at home. I am forever a fan of the product and the people at Ferman. My sister will be next when she comes to buy her convertible 4 series. Marcos Villas is the best sales person. He was helpful and made me and my sister feel welcome and at home. I even recommended Marcos to one of my best friends and she drove 2 hours to Tampa just to work with him. He is knowledgable and takes his time to explain and negotiate. Marcos has such an amazing energy and positive light that working with him was a breeze. The Sales Manager Alan Mazur also made myself and my friend feel like we were at home when he came to introduce himself and congratulate us on the purchase of our new cars. Working with the Finance Manager Rob Marchant was a dream. In my previous experience I always disliked the finance portion of the car buying experience but with Rob at Ferman it was actually FUN, Fast and Efficient. It was a breath of fresh air! I whole heartedly recommend Marcos and Rob. I am so happy that I drove out to Palm Harbor from my South Tampa home to buy my car from the best BMW dealership in Florida. If you want to be treated with excellence, feel like a VIP, and purchase a magnificent vehicle that is fun to drive and sexy to look at please go to Ferman BMW. More

Repeated service problems Taken both my cars in for service several times, It's always a pain in the butt and never done correctly. I've exchanged emails with the manager Denni Taken both my cars in for service several times, It's always a pain in the butt and never done correctly. I've exchanged emails with the manager Dennis Daley. I picked by car up yesterday and my car had greasy smudges and dirt all over the windows and the rest of the car. It also appears that only 1/2 the car was washed. REALLY?!?!?! How do you wash only 1/2 the car? This was my last chance to allow Ferman to service my cars. More

Great car buying experience and followup! We purchased two BMWs and I have to say the Steve made things very easy for us. He took the legwork out of alot and special needs that we have. We purchased two BMWs and I have to say the Steve made things very easy for us. He took the legwork out of alot and special needs that we have. More

My Salesman was excellent Steven J. Venden assisted me through my sale and went above and beyond. Steven, had my vehicle tinted and arranged my car's modification with the ins Steven J. Venden assisted me through my sale and went above and beyond. Steven, had my vehicle tinted and arranged my car's modification with the installation of hand controls. Steven had my BMW I3 ready for me to get in and go. A lot of this was done on his days off. Steven made my purchase of my 1st BMW a very pleasant experience. More

worse service department very bad experience made me loose faith in BMW as a brand. took the car the first time for oil change and I ended paying around $1600 for other repair very bad experience made me loose faith in BMW as a brand. took the car the first time for oil change and I ended paying around $1600 for other repairs they suggested, less than a month later check engine light came on took it back and paid $600 to get it fixed they said they have to replace a battery cable .drove off the dealership and the radio not working. Took back so they can fix it said the amplifier is fried and they are not taking responsibility!!! it was working when I dropped off the car and you guys worked on its electricity and now its not working and not taking responsibility!!! they called a manager Dennis Daly to explain to me and he didnt even know where the amplifier was located in the car but he was sure that there are not taking responsibly... will contact corporate office to voice concern about the dealership and the way the do business. pay attention to what they suggest to repair and hopefully they wont break something while repairing something else! More

"Excellent" Our visit to Ferman BMW was "Excellent".My husband ordered his 2015 M4 before production in July 2014, one of one completely customized to his perfect Our visit to Ferman BMW was "Excellent".My husband ordered his 2015 M4 before production in July 2014, one of one completely customized to his perfection. Steve Venden was pleasure & professional. Answered all questions and commons follow-up with emails. Steve handled all the paperwork from beginning to end, without no hassle or worries. He also made all arrangements for our pickup at South Carolina BMW Performance Center Headquarter. We feel completely satisfied about the service and interactions that we received from everyone at Ferman BMW involved with our purchase of our M4. We extend a huge THANK YOU... From The Cruz's More

Excellence Buying a X1 from Steve Venden at Ferman BMW in Palm Harbor was a pleasure. Every question was answered and every detail was handled professionally. Buying a X1 from Steve Venden at Ferman BMW in Palm Harbor was a pleasure. Every question was answered and every detail was handled professionally. More