Ferman BMW

OMG, could they have hired a worst manager that Brian? Who even thought to offer him a position, especially as a manager to the service department? This individual is technically incompetent as he did not Who even thought to offer him a position, especially as a manager to the service department? This individual is technically incompetent as he did not know the answer to my questions concerning the problem with the vehicle of course he lacks customer skills. He was talking to me in an arrogant and inflexible manner and he seemed annoyed that I had to complain abut my vehicle. What this dealership needs to realize is that WE PAY for our cars and we demand to receive the quality of the vehicles as well as the quality of the tech service. It is unfortunate to say the least that such a large dealership has offered the service department to someone like Brian More

I was looking for a 2013 BMW 528i to lease. I was having my 2008 535i serviced and stopped in to get some information on leasing a new 528i. Alan, the sales manager came out to greet me and said he would ge my 2008 535i serviced and stopped in to get some information on leasing a new 528i. Alan, the sales manager came out to greet me and said he would get a sales person to help me right away. Mary Keller came over to introduce herself and took me to her office to get some general information on what I was looking for. I told her I was planning to buy/lease a new vehicle in the next 30 days. I described the model, color, and features I was looking for in the 528. She had a car on the lot that met all of my requirements. She is a very good listener - I didn't have to repeat myself and she respected my time constraints. She took the time to explain all of the new features of the new 528 even though I was driving a 2008 535. I was surprised at how many new/different features there were. She then had me test drive the car. After the test drive she asked if I was considering the car today and that she would talk to Alan and work up the deal. I told her I had to get back to work (I had brought my car in for service and didn't have any more time to spend at the dealership). I told her where I wanted my lease payment to be and provided the payoff for my 2008 which I wanted to trade-in. She said she would work aggressively on the deal and get back to me shortly. Over the next couple of hours I received a phone call and a series of text messages from her as we negotiated the deal. We agreed on the numbers and my wife and I went to the dealership to sign the paperwork. The good experience continued at the dealership. Mary took the time to show my wife all of the 528i's features she had shown me earlier. She helped both of us sync our phones, set our seat and mirror preferences, download our music while getting comfortable with our new car. My wife and I went into Rob's office to sign the lease paperwork. He was pleasant, professional and took the time to answer all of our questions. We were in and out of his office quickly. I have bought many many cars over the years. My experience at Ferman, specifically with Mary (along with Rob and Alan's assistance) was the best car buying experience I ever had. Sincerely, Tim Cinello More

Buying a car at Ferman BMW was a delightful experience! After spending several weeks looking at local dealerships for a 1 or 2 year old luxury type car, we found Ferman BMW to be by far the best! Our sales After spending several weeks looking at local dealerships for a 1 or 2 year old luxury type car, we found Ferman BMW to be by far the best! Our sales person, Brian Gains, was polite, professional, and knowledgeable. He answered all of our questions and was responsive to any calls or texts we sent him with questions but he was never overbearing. We almost felt harassed by some other dealerships, but Brian was respectful and professional at all times. After a thorough search, I returned to Ferman BMW and bought a car because no one else could even come close to their deal. I am thrilled with the car and the car buying experience! More

I had a great overall experience. The individuals I worked with were knowledgable, courteous, and very helpful ! It was a pleasure working with them and I look forward to my next visit! worked with were knowledgable, courteous, and very helpful ! It was a pleasure working with them and I look forward to my next visit! More

My experience at Ferman BMW in Palm Harbor, Florida was My experience at Ferman BMW in Palm Harbor, Florida was exceptional. Exceptional in a way to the memory of my first purchase of my BMW. My salesman My experience at Ferman BMW in Palm Harbor, Florida was exceptional. Exceptional in a way to the memory of my first purchase of my BMW. My salesman, Mr. Steve Vendon, made me feel that I was making a new friend rather than a meeting a salesperson. I feel he was more excited about me purchasing a BMW than I was. I will always remember how he made me feel about purchasing my first BMW. Through his excitement and explaining to me his owning a BMW for years, I felt I was joining a new exceptional group, a family, of BMW owners. He impressed me with his attitude. The test drive was impressive. The test drive took place in the pouring rain. The best time to take a test drive. Steve showed-off the superior engineering of the vehicle. I was extremely impressed. I was sold there alone on that itself. I knew he was extremely busy with me and two other customers. I did not mind waiting on him as he did the best he could do under the circumstances. He apologized many times for not giving his full attention. I understand have been in the customer service for several decades. His supervisors had been whispering in his ear that they were concerned about me waiting on him to take care of the other customers. I had no problem with that. Steve also stuck around to the end of the business day to explain to me the initial details of setting-up the features of my new BMW. He made me feel very welcome and comfortable to contact him any time after I left with any questions that should arise as time brings. Steve used common sense from his experience on knowing what additional features I would want in a new vehicle, such as, the protection on the outside of the vehicle as well as protection on the inside. The whole overall experience was very impressive, from the showroom floor, test drive, financial service, all the way to drive my new BMW home. More

Great experience, salesman really followed through on everything. Great car and look forward to the next one. The price and value was right on track. everything. Great car and look forward to the next one. The price and value was right on track. More

Steve did a great job for us, he made what is usually a time consuming burden into a quick and enjoyable experience. I already had an incredible car (2012 650i convertible) but Steve made it possible for u time consuming burden into a quick and enjoyable experience. I already had an incredible car (2012 650i convertible) but Steve made it possible for us to upgrade into a gorgeous 2014 650i and I love it!!! We spent almost no time at the dealership at all! Thank you, Steve and Ferman BMW!! More

Best experience pruchasing a car because of Steve's knowledge, patient sales approach, and the fact that I felt he cared about what was best for "me". Steve worked with his dealership to make the deal knowledge, patient sales approach, and the fact that I felt he cared about what was best for "me". Steve worked with his dealership to make the deal that best fit my budget and circumstances. I never felt overwhelmed. It was a real pleasure working with Steve. Highly recommend Steve!! More

I would highly recommend Ferman BMW, Palm Harbor to others. They have great people who made me feel, special, comfortable and gave me priority attention. From the beginning of my visit to the time I others. They have great people who made me feel, special, comfortable and gave me priority attention. From the beginning of my visit to the time I left, I was treated with friendliness, quality attention and understanding of my need to buy a of car within my budget. I went in to Ferman unsure I could buy a car due to some issues with my credit, However, Ferman from the beginning told me to have faith and they would do there best to get me into a car that I liked that fit my budget. And, they sure did! I love my new car! BMW 2011 328i. I am so grateful and appreciative for the great customer service. A special "Thank you" to Mary Jo Keller and Karl Alvarez. Thank you very much!! More

Michael helped my wife and I purchase our first BMW. He was very courteous and professional throughout the entire experience and helped us understand the entire process. We would certainly recommend Michae was very courteous and professional throughout the entire experience and helped us understand the entire process. We would certainly recommend Michael and the entire staff at Ferman BMW. More