Ferman Chevrolet On North Dale Mabry

James Thompson – Very Disappointing Service I am extremely disappointed with the service I received from James Thompson at Ferman Chevrolet on Dale Mabry. When I scheduled my appointment, I clear extremely disappointed with the service I received from James Thompson at Ferman Chevrolet on Dale Mabry. When I scheduled my appointment, I clearly requested an oil change, oil filter replacement, tire rotation, and I specifically wrote in the appointment notes to inspect and replace the damaged rear exhaust hanger/bracket if it was found to be damaged. The dealership completed the oil change and tire rotation, and another exhaust pipe component was replaced under warranty. However, the damaged rear exhaust hanger that I specifically asked them to inspect was never replaced. Even worse, no one informed me that it was still damaged or out of place. After the service, I personally got underneath my vehicle to inspect it and immediately noticed that the hanger had not been touched. It was still out of position exactly as before. I drove back to the dealership right away expecting them to correct the issue. Instead of taking responsibility, James Thompson simply told me to take my vehicle to another shop that specializes in exhaust work. I couldn’t believe that response. I specifically requested this repair during my appointment, and they completely ignored it. Rather than helping, I was sent somewhere else. What makes this even more frustrating is that I had already ordered the original GM replacement part through this dealership. In the end, I had to install the new hanger myself. It turned out to be a very simple repair that took only a few minutes. A job that the dealership could have easily completed during my appointment was left for me to do. I purchased my vehicle from this dealership, I buy my genuine GM parts here, and I expected honesty, communication, and professional service. Instead, my concern was ignored, I was never informed about the condition of the part, and I was forced to fix the problem myself. This experience was extremely disappointing and has seriously damaged my trust in this dealership. I sincerely hope management reviews how customers are treated because this level of service is unacceptable. More

Went to Ferman to look at Hummer EV and had a great experience working with Jaeda and Dave to purchase my new vehicle. Jaeda was very knowledgeable about the car buying process and upfront in grabbing experience working with Jaeda and Dave to purchase my new vehicle. Jaeda was very knowledgeable about the car buying process and upfront in grabbing one of the Hummer experts to stop over and explain things in detail when needed. Best thing about Ferman is they recognize and honor Military Veterans and their service to our Nation. Not only is there a graphic on the from door, but the staff thanked me several times for serving. Great team, great experience! More

Just had an outstanding experience buying a used vehicle from Ferman Chevrolet on North Dale Mabry in Tampa. From the moment I walked in, salesman Justin made everything smooth and stress-free. He was kn from Ferman Chevrolet on North Dale Mabry in Tampa. From the moment I walked in, salesman Justin made everything smooth and stress-free. He was knowledgeable, honest, and never pushed — just helped me find the right fit at a very fair price. The whole process from start to finish was seamless, and the delivery experience was genuinely excellent. In a world where buying a car can often be painful, Ferman Chevrolet made it easy and actually enjoyable. Huge thanks to Justin and the whole team. If you're in the Tampa area and looking for a used (or new) vehicle, I highly recommend stopping by Ferman Chevrolet on North Dale Mabry. You’ll be in good hands. More

I worked with Justin my salesman, he went above and beyond to find me the vehicle with the exact options and color i wanted! He stayed late and worked with my schedule to get me the exact vehicle i wan beyond to find me the vehicle with the exact options and color i wanted! He stayed late and worked with my schedule to get me the exact vehicle i wanted. He even reached out a few days later to with everything i accidentally left in my trade. Even after purchase, he was a great help in getting a small issue with the vehicle corrected and worked with the service department in making sure everything was taken care of. I highly recommend him and would recommend him to anyone looking for a new vehicle More