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Ferman Chrysler Jeep Dodge RAM Wesley Chapel
Lutz, FL
2,001 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,001 reviews
December 29, 2025
I walked into Ferman Chrysler Dodge Jeep Ram in Lutz expecting the usual car-buying stress, but nothing prepared me for how uncomfortable the experience would become. The sales manager lady, Erin Her expecting the usual car-buying stress, but nothing prepared me for how uncomfortable the experience would become. The sales manager lady, Erin Hernandez immediately set a tone that felt more arrogant than confident. She spoke at length about her past, repeatedly reminding us that she had “run the finance department” at a Morgan BMW years ago and that she had also worked at this German store before, back when she supposedly “ran the entire finance department.” It felt less like context and more like a boast she couldn’t let go of. What really bothered me, though, was the way the conversation shifted once my credit came up. The manager casually suggested that the approval system “works better when the numbers look stronger,” implying that income figures were flexible. She joked that computers don’t ask questions and said, more than once, that approvals come back cleaner when applicants “round up.” She even criticized the current finance director, saying he didn’t know how to “work the system” the way she did and that we’d likely get better terms if we just claimed a higher income. The whole thing made my stomach turn. She spoke with complete confidence, as if this was normal, as if everyone did it, as if integrity was optional when buying a car. The way she brushed it off — like it was some insider trick — left me stunned. Whether she thought she was helping or just showing off, it crossed a line. I may not have perfect credit, and yes, I might upside down in my loan, but I do have integrity. I’m not willing to lie about my finances to get approved for a car loan, and I’m certainly not interested in being coached to do so by someone in management. I left without buying anything. Not because of the car. Not because of the price. But because the experience felt ethically wrong. Arrogance, pressure, and casual disregard for honesty don’t belong in a financial transaction especially one that can affect someone’s life for years. Whatever ferman thinks it’s selling, it wasn’t trust! More
by Uber Momma-727
Employees Worked With
Erin Hernandez
December 21, 2025
excellent professional service by experienced personnel. The advisors and technicians were excellent and valued my business The advisors and technicians were excellent and valued my business More
by Need for speed
Employees Worked With
December 20, 2025
Outstanding experience including sales, paperwork and service!!! Terry Light in the sales department was exceptional. He was very knowledgeable and helpful,and listened to my needs. Robert in the paperwo service!!! Terry Light in the sales department was exceptional. He was very knowledgeable and helpful,and listened to my needs. Robert in the paperwork department was efficient, very friendly and explained all of the documents. Anthony is service is always my “go to guy” for any questions that I have. More
by Robbie
Employees Worked With
Other Employees :
Robert in paperwork department and Anthony in service.
December 19, 2025
I’ve been going to Ferman Chrysler Jeep for roughly 8 years. I have never been disappointed with their service. It’s easy to schedule service and check in. Their service agents do a great job of keeping years. I have never been disappointed with their service. It’s easy to schedule service and check in. Their service agents do a great job of keeping you updated on progress and if any issues are found. Great service. Thanks Brian! More
by Tom
Employees Worked With
Brian Guest
December 19, 2025
Terry Light, was the very best car salesman that I have ever worked with. He listened to exactly what I needed and found a great solution. Robert in the “paperwork” department was awesome as well. And o ever worked with. He listened to exactly what I needed and found a great solution. Robert in the “paperwork” department was awesome as well. And of course, Anthony in service, is always my “go to guy” for questions! Thank you to the best team! More
by Robbie
Employees Worked With
December 11, 2025
I was very surprised on how professional the process was and I was very satisfied with my purchase and I was very satisfied with my purchase More
by raullora
