Ferman Chrysler Jeep Dodge RAM Wesley Chapel

Service Typically always organized and friendly staff, who give options for repairs and have mechanics that continue to service my car very well, 9 years and Typically always organized and friendly staff, who give options for repairs and have mechanics that continue to service my car very well, 9 years and running well! More

warranty work Had some unscheduled warranty work done. Right before Xmas holiday, they would not be able to finish work on van, and I would be without a van till af Had some unscheduled warranty work done. Right before Xmas holiday, they would not be able to finish work on van, and I would be without a van till after Xmas on Tue. So they gave me a loaner free of charge. I was very happy with service. More

Finance bait-and-switch Stopped by Ferman Buick before Christmas to look at a truck. I explained to the salesman that my current credit situation was poor and that due a rece Stopped by Ferman Buick before Christmas to look at a truck. I explained to the salesman that my current credit situation was poor and that due a recent auto accident I was in need of a reliable car. He felt confident that he could help. I reluctantly allowed the salesman to run my credit. Much to my surprise, I was approved by Ally Financial. I was shown a table of payment options by Lorenzo Hibbard. I was pleased but explained that we were about $30 higher in payments for 60 months than I was comfortable with. I guess this made them mad because they proceeded to destroy my fragile credit by running it not once, not twice but 12 times after I was ALREADY approved which dropped my score significantly. This passisive-aggressive behavior was occurring behind the scenes and without my knowledge. I left the dealership that night and asked the salesman to see what he could do to adjust the payments by $30 and I would take delivery. I guess this irritated them too because I didn't hear from them. I decided to continue looking not realizing the damage their finance team had caused. I found another dealership willing to work with me. They were able to get me in a reasonable APR within the terms I was comfortable with. I let my Ferman salesman and a Sales manager know.hoping that they would be able to work with the lender that had already approved me in order to get me the same deal (again - $30 lower monthly payment on an ALREADY APPROVED loan). I received notice to come in. The deal was great. I come in, downpayment in hand. So happy that they were able to get me into a nice vehicle at terms that made me comfortable. I sit down to sign the paperwork and the finance guy shoves a paper across the desk and tells me to pick one of two options. After a quick review, I noticed that the terms had COMPLETEY CHANGED from what I had originally been approved for. Yes the payments were lower but the term of the loan was ridiculous. I was stunned. I went home and pulled my credit to find out what had happened. That's when it all fell together. The original approval, followed by multiple and unnecessary inquiries, followed by a completely separate pull from a COMPLETELY DIFFERENT LENDER the day I came to sign the paperwork resulting in the horrible deal. When I inquired about the original deal I was told that they had now idea what I was talking about. I feel that because I'm a woman that I'm being attacked and victimized. I'll say that again....I feel attacked and victimized. I was so happy because I thought I was working with decent people but found that they were really trying to hurt me. It's sad - the staff at an established, supposedly community-friendly dealership making personal attacks on a broken, disabled and temporarily challenged woman. Staff had the opportunity to do something good and helpful and still make a profit but choose to hurt and wound instead. Mr. Miller, I would appreciate speaking with you regarding this in hopes of resolution. More

I AM PLEASE WITH YOUR SERVICE I am Disable veteran and have been using this location for more than 5 years of since 2007. IT WOULD BE GREAT TO HAVE A DISABLE TRANSPORT VEHICLE A T I am Disable veteran and have been using this location for more than 5 years of since 2007. IT WOULD BE GREAT TO HAVE A DISABLE TRANSPORT VEHICLE A THIS LOCATION. I would like to discuss this issue with upper management if possible More

Great customer service I brought my vehicle in for a recall issue. All the staff I encountered were very friendly, knowledgeable, and professional. I would definitely I brought my vehicle in for a recall issue. All the staff I encountered were very friendly, knowledgeable, and professional. I would definitely return for any vehicle repairs. More

My service visit I had excellent service from Kevin H. He was on top of the issues that my Jeep was in the shop for. He keeper me informed of the progress of the repai I had excellent service from Kevin H. He was on top of the issues that my Jeep was in the shop for. He keeper me informed of the progress of the repairs. I would recommend him to other jeepers. More

Great Everyone at the dealership is concerned a very professional and do their best to make you happy. We have dealt with them in the past and had the same Everyone at the dealership is concerned a very professional and do their best to make you happy. We have dealt with them in the past and had the same experience then as we do now. More

Ram Service Scheduled, once arrived, took me right in. Had loaner vehicle ready. Called me with concerns. I was in and out just really quickly. Brian was great a Scheduled, once arrived, took me right in. Had loaner vehicle ready. Called me with concerns. I was in and out just really quickly. Brian was great and very professional. More

Oil change Almost Priced at almost $90 for an oil change... 5 hours it took. And didn't even put a sticker or reset oil gauge... When people come in for service Almost Priced at almost $90 for an oil change... 5 hours it took. And didn't even put a sticker or reset oil gauge... When people come in for service don't recommend higher oil or BS around that oil change cost that much. Fraud is what I call this place Thieft with a smile. I hope they don't do this to everyone. More

Great experience Quality work done in a timely manner. Much better than my last appointment for the same type of service which took over 2 hours for an oil change and Quality work done in a timely manner. Much better than my last appointment for the same type of service which took over 2 hours for an oil change and tire rotation. More