Ferman Chrysler Jeep Dodge RAM Wesley Chapel

Great service! Great service and great communication by service advisor. Details of diagnosis and options of pricing for the repair was well communicated. Fast servi Great service and great communication by service advisor. Details of diagnosis and options of pricing for the repair was well communicated. Fast service; I was out of there in less than two hours. More

Great experience over all, definitely will como back to get a new car in the future, great price, great customer service. Totally recommend going to this d experience over all, definitely will como back to get a new car in the future, great price, great customer service. Totally recommend going to this dealer More

Great service, fair price! My truck is over a decade old, so I typically expect that the service department will find numerous age-related issues that I then have to question th My truck is over a decade old, so I typically expect that the service department will find numerous age-related issues that I then have to question their necessity. This was a nice experience in that they performed just what I needed and didn't try to upsell me to anything else. More

Always amazing !!!! I have bought multiple vehicles from Ferman at Cypress Creek and it is always a pleasure to work with the Staff here ! Lorenzo in Finance was awesome! I have bought multiple vehicles from Ferman at Cypress Creek and it is always a pleasure to work with the Staff here ! Lorenzo in Finance was awesome! More

Treated horribly! I am not at liberty to discuss prior events but I was treated like a criminal when I visit this location and I have done NOTHING to be treated this w I am not at liberty to discuss prior events but I was treated like a criminal when I visit this location and I have done NOTHING to be treated this way. Bob Cooper needs a lesson in customer service, apparently I can no longer visit this location without “Bob” being there for “my deal”. Please note I did nothing wrong and should not be treated poorly and be surrounded by people as if I’m a prison inmate. More

Great service experience clean, and comfortable waiting service area. love the fact they have childeren room to play in while waiting for the oil change price is great and e clean, and comfortable waiting service area. love the fact they have childeren room to play in while waiting for the oil change price is great and employees are very friendly More

Very poor first 6 and half hours better second day There is way too much for me to get into on details but the first 6 and half hours was filled with BS and lies from the salesman. Let’s just say we we There is way too much for me to get into on details but the first 6 and half hours was filled with BS and lies from the salesman. Let’s just say we were legally never supposed to be test driving the vehicles under recall. Then after we sign all paper work then he tells us we can’t have vehicle till recall is fixed. But the next day we came in to cancel sale due to the paper work being null and void because cars with recalls cannot be sold and the manager was very apologetic and we cut a deal that kept us in the vehicle. At the same time I would never let anyone I know have that kind of experience More

No Communication/Longest wait you'll ever experience I scheduled an appointment for a Friday morning, and was told my repairs would be done that afternoon. Got a message later that day around 3:30 sayin I scheduled an appointment for a Friday morning, and was told my repairs would be done that afternoon. Got a message later that day around 3:30 saying that they may or may not complete it by the end of the day, and it more likely will be done first thing the next morning. I waited to hear if it was done all afternoon Saturday, and finally decided to use their "text your service specialist" feature, and asked for an eta on my vehicle. No response. Texted once again before the end of the business day to see if it was finished, still no response. So Sunday passed by since they're closed, and I again asked Monday morning for an eta status, and for the 3rd time, no response. I finally called the service center to ask to speak to my service tech, and was told, he and his team are off that day so my car wouldn't be worked on till the next day. So it wasn't until Tuesday that I heard back that they finally pushed my car through and it had to be passed off by 3 different people in the service dept. before I got the keys back and checked out. The person who finally did help me out wasn't the specialist I was assigned to (never saw or spoke to him since the day I brought it in). And nothing was even offered as compensation for the unacceptable completion time of 5 days for a job I was told would be done in the same day. Also, part of the work I had done was recall work of my airbags. The service dept. must have lost the dash access covers because it was returned to me with 2 holes in the top of the dash. I was too over it to even go back to complain or ask for new ones. If this was a one time occurrence, I'd chalk it up to a one-off foul up, but unfortunately this is the rule around Ferman, not the exception. I've had poor and slow service just about every time I've been there. More

water pump replacement Bob Cooper took personal care of my problems. The work was done in a timely and professional manner.I would recommend their service department to any Bob Cooper took personal care of my problems. The work was done in a timely and professional manner.I would recommend their service department to any Jeep owner More

Great Buying Experience Everyone friendly and helpful. Thanks for the free water and snacks. Frank-David was the best sales person I have had dealings with this year. Everyone friendly and helpful. Thanks for the free water and snacks. Frank-David was the best sales person I have had dealings with this year. More