Ferman Chrysler Jeep Dodge RAM Wesley Chapel

1 Dan not to much to say about this person other than he needs more training . He told me i qualified for several incentives to gotnone of them. NOT the problem. 2 Bob THE service manager the real winner. I needs more training . He told me i qualified for several incentives to gotnone of them. NOT the problem. 2 Bob THE service manager the real winner. I had a problem with my new Grand it had afew missing screws in the bumper I ask for it to be fied NO problem bring it in ANYtime we will fix it I drove for S St Pete where I work and to briing it in on Friday 12ish drop off to pick up next day (they had told as i was signing the papers) there would be no problem also they would detail my truck since it did not get done on the day i bought it??? I have been yelled at by Bob on the phone was lied to by sales man I have ask to speak to a higher manager or Mr. Ferman because I am sure he is unaware of these things that are going on. I am 60 years old I don't need this type of service. I suggest they be sent to customer services training classes. I have bought 5 Grand Cherokees and have been very happy with them and was NEVER treated like this sham on you Ferman. More

I have 5 new Jeep Grand Cherkees but I have to say this has been the worst experiance of my life. First the breat me ot of my old jeep telling me it had a awful car fax and they couldn't sell it . Well th has been the worst experiance of my life. First the breat me ot of my old jeep telling me it had a awful car fax and they couldn't sell it . Well they did sell it the same day and made 11,000.00 profit and sece I had a trade I really didn't get any discounts at all. There was a problem with the front bumper and Dan the salesman said no problem just bring it in anytime next week and we will fix it. Wrong!!! The half way detailed the car and I had to bring it back to get it redone so I asked them to fix the bumper they said not without a appointment. I got the service Mgr amd he said leave it they would fix it. Wrong! Two days and it just sit there nothing was done at all. Brought it back the next week was there Two days and you guessed it not fixed. Was told they had to take pictures and send to chrysler for approval. This all for a 3.58 dollar part. Its been a month the truck is not fixed but since then I have told them numerous times I would never bring it back to them and not to call me anymore. The service mgr continues to call telling me I have to bring it back to them or else it won't be fixed. My mext step if he calls me again is to park it in front of the dealer with the complete story displayed in the window. More

My recent purchase of a 2012 Jeep Liberty was the third Jeep I have bought in 8 years. This was the second time I went to Ferman Chrysler Jeep Dodge on State Road 54. Matt was awesome to deal with. He list Jeep I have bought in 8 years. This was the second time I went to Ferman Chrysler Jeep Dodge on State Road 54. Matt was awesome to deal with. He listened carefully to all of my concerns and worked patiently to come up with the best options with my current situation. When I am ready to trade in my car, I will definitely return to this dealership. More

George was very friendly and knowledgeable about the Grand Cherokee. He was not pushy at all, which I really appreciated. The overall experience at Ferman was favorable and I wouldn't hesitate to reco Grand Cherokee. He was not pushy at all, which I really appreciated. The overall experience at Ferman was favorable and I wouldn't hesitate to recommend them to friends and family. More

Concerns? Always when purchasing a new car. What a treat! Great inventory, super friendly sales consultants, beautiful showroom so bright and open with comfortable areas to discuss options and a very nice l Great inventory, super friendly sales consultants, beautiful showroom so bright and open with comfortable areas to discuss options and a very nice lounge. These folks get an A++. Our sales consultant Rob Moore was absolutely outstanding. Kind, helpful, patient, terrific knowledge, but most of all listened to our needs and desires. He took us on a smooth exciting ride to purchase. Then the finance department, always a concern - NOT with Barry, he has to be the best finance closer. Well informed, patient, thorough and in no time you have just purchased your vehicle with no regrets or concerns. These folks are there to help with a stong desire to make you happy! We strongly recommend FERMAN Chrysler/Jeep/Doge @24314 State Road 54, and Rob Moore. More

My husband and I are relocating to a much colder climate and needed to buy a 4 wheel drive vehicle for driving in winter. We settled on a Jeep Grand Cherokee Laredo X 4x4 with v-8 engine as the vehicle we and needed to buy a 4 wheel drive vehicle for driving in winter. We settled on a Jeep Grand Cherokee Laredo X 4x4 with v-8 engine as the vehicle we wanted to buy. We searched online for vehicles at dealerships in the area that matched the criteria. We visited two other local dealerships and at one we were treated rudely and so we left. At the other dealership my husband spend more than 5 hours "negotiating" with the sales staff only to walk away from the deal over $500. Mr. Bob Gibson, our sales consultant at Ferman, was able to locate the exact vehicle we wanted, get us the price we wanted, and get the "deal" done within an hour and a half. Everyone was friendly and courteous. This is the most "hassle-free" car buying experience I have ever had. I would highly recommend this dealership to anyone who wants a good deal and no high-pressure "car salesman" tactics. Overall they get a 10 out of 10 in my book. More

This dealeer ship was great to work with especially Dan Foster. He was very responsive and did not use high presure techniques. he was able to answer all questions and was able to get to a trade invalue th Foster. He was very responsive and did not use high presure techniques. he was able to answer all questions and was able to get to a trade invalue that i needed for my vehicle. This is a dealership that i would use again-- More

Fantastic easy buying experience! This dealership is a pleasure to work with! Highly recommend! We couldn't be happier with our new Rubicon! Staff was knowledgeable and friendly. pleasure to work with! Highly recommend! We couldn't be happier with our new Rubicon! Staff was knowledgeable and friendly. More

HORRIBLE! Dont buy a used from them. They will tell you it passed an 18-point inspection but wont provide you with the documentation to prove it! Next thing you know you car will have 100 things wrong wit it passed an 18-point inspection but wont provide you with the documentation to prove it! Next thing you know you car will have 100 things wrong with it and they will even lie when you file against them with BBB.And beware of the warranty. Its itemized, but their documents dont say that, and of course they wont tell you that. Fred, used car manager = AWFUL! More

Great people they treated me and our family with repect and didnt try any high pressure it was a fair deal that both of us could live with. and didnt try any high pressure it was a fair deal that both of us could live with. More