Ferman Chrysler Jeep Dodge RAM Wesley Chapel

Brian Guest always keeps me informed and updated . I can always depend on him to take care of my jeep .He has a good team that does professional work. They work good together. I can always depend on him to take care of my jeep .He has a good team that does professional work. They work good together. More

Germaine and Timmy were amazing. Made the buying process simple and easy. Thank you for an exceptional car buying experience ! Made the buying process simple and easy. Thank you for an exceptional car buying experience ! More

Nothing but good things to say about this dealership. Service is very timely, and the prices are always reasonable and transparent. Way to go Ferman Service is very timely, and the prices are always reasonable and transparent. Way to go Ferman More

Brian was great, kept me informed and updated. No pressure, just good service. Will be back. No pressure, just good service. Will be back. More

I received exceptional service from Bill during my latest visit to their Service department. He went over my concerns and provided detailed recommendations that resulted in a great experience. Ferman is al visit to their Service department. He went over my concerns and provided detailed recommendations that resulted in a great experience. Ferman is always a pleasant experience and I credit it to a great staff. More

I walked into Ferman Chrysler Dodge Jeep Ram in Lutz expecting the usual car-buying stress, but nothing prepared me for how uncomfortable the experience would become. The sales manager lady, Erin Her expecting the usual car-buying stress, but nothing prepared me for how uncomfortable the experience would become. The sales manager lady, Erin Hernandez immediately set a tone that felt more arrogant than confident. She spoke at length about her past, repeatedly reminding us that she had “run the finance department” at a Morgan BMW years ago and that she had also worked at this German store before, back when she supposedly “ran the entire finance department.” It felt less like context and more like a boast she couldn’t let go of. What really bothered me, though, was the way the conversation shifted once my credit came up. The manager casually suggested that the approval system “works better when the numbers look stronger,” implying that income figures were flexible. She joked that computers don’t ask questions and said, more than once, that approvals come back cleaner when applicants “round up.” She even criticized the current finance director, saying he didn’t know how to “work the system” the way she did and that we’d likely get better terms if we just claimed a higher income. The whole thing made my stomach turn. She spoke with complete confidence, as if this was normal, as if everyone did it, as if integrity was optional when buying a car. The way she brushed it off — like it was some insider trick — left me stunned. Whether she thought she was helping or just showing off, it crossed a line. I may not have perfect credit, and yes, I might upside down in my loan, but I do have integrity. I’m not willing to lie about my finances to get approved for a car loan, and I’m certainly not interested in being coached to do so by someone in management. I left without buying anything. Not because of the car. Not because of the price. But because the experience felt ethically wrong. Arrogance, pressure, and casual disregard for honesty don’t belong in a financial transaction especially one that can affect someone’s life for years. Whatever ferman thinks it’s selling, it wasn’t trust! More

excellent professional service by experienced personnel. The advisors and technicians were excellent and valued my business The advisors and technicians were excellent and valued my business More

Outstanding experience including sales, paperwork and service!!! Terry Light in the sales department was exceptional. He was very knowledgeable and helpful,and listened to my needs. Robert in the paperwo service!!! Terry Light in the sales department was exceptional. He was very knowledgeable and helpful,and listened to my needs. Robert in the paperwork department was efficient, very friendly and explained all of the documents. Anthony is service is always my “go to guy” for any questions that I have. More

Outstanding customer service. Marc was very helpful and took my car to the mechanic prior to my appointment time. Marc was very helpful and took my car to the mechanic prior to my appointment time. More

I’ve been going to Ferman Chrysler Jeep for roughly 8 years. I have never been disappointed with their service. It’s easy to schedule service and check in. Their service agents do a great job of keeping years. I have never been disappointed with their service. It’s easy to schedule service and check in. Their service agents do a great job of keeping you updated on progress and if any issues are found. Great service. Thanks Brian! More