Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Tony was great and assisted with all of my requirements. Truly appreciate the great client experience. Truly appreciate the great client experience. More

My purchasing experience in 2018 was great but the service department needs some serious upgrading! This last visit Joshua did an awesome job with providing service & updating me every step on my service department needs some serious upgrading! This last visit Joshua did an awesome job with providing service & updating me every step on my vehicle. From what I can tell my vehicle is running great again. However, I’m unable to give 5 stars because I asked for a wash & vac, which I was told was completed. Picked up my Jeep to find the outer washed and front area vacuumed and cleaned. Got home & go to put something in the back seat and noticed it was never touched. Everything down to the same pieces of paper remained on the floor and seats. Very disappointed! In addition, when I went to pick up my Jeep, Josh was not there, unfortunately. When I entered none of the men around acknowledged me walking in or standing up inside. Only words spoken were by the guy who advised my mom needed to move her Hyundai, despite it not being in the way and my advising we were here to pick up my Jeep. It wasn’t until a woman who walked in several minutes AFTER me receiving help & one of the techs, coming in from outside, noticing my expression did I receive help. After asking me if asking if I was being helped and I responded he took it upon himself to retrieve my ticket and ask one of the gentlemen if they could check me out. As this is the only dealership I can bring my Jeep for service, since the other Ferman locations won’t service it, I am seriously looking into trading my vehicle just to not deal with this service department anymore. More

Very helpful and willing. I'll always come back to get my service done here. service done here. More

Service for my Jeep , Done V well , Great service and friendly . Time was appropriate for the service provided friendly . Time was appropriate for the service provided More

Just moved to Wesley Chapel. First time to have the truck serviced here. Staffs are friendly and courteous. Joshua did a great job. Very happy with the service. I feel comfortable to continue to have the tr serviced here. Staffs are friendly and courteous. Joshua did a great job. Very happy with the service. I feel comfortable to continue to have the truck serviced here. More

Been my home-based dealership since 2008. During which Kevin H. (Service Advisor) has been absolutely fantastic and courteous in taking care of me and my 2005 Ram 1500 Quad SLT pickup truck through all t Kevin H. (Service Advisor) has been absolutely fantastic and courteous in taking care of me and my 2005 Ram 1500 Quad SLT pickup truck through all these years. More

Great service friendly knowledgeable personnel. Always let me know what needs to be done very trustworthy let me know what needs to be done very trustworthy More

Ferman has always taken very good care of my vehicles and me. Kevin is the very best Service representative. me. Kevin is the very best Service representative. More

On time, organized, polite and customer oriented. Took my vehicle in for a vibration issue and was pleased that I didn’t expectations up-selling and a myriad of suggestions that I needed to have done on my v vehicle in for a vibration issue and was pleased that I didn’t expectations up-selling and a myriad of suggestions that I needed to have done on my vehicle. The service team knows the meaning of TEAMWORK! They don’t leave customers standing around if the assigned service member is busy with another customer. More

Brian has always been an excellent service advisor. I trust his recommendations and the pink team is great. trust his recommendations and the pink team is great. More