Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Good customer service My car was ready on time and the service guy told me what was fixed on my jeep. I will come back to service my jeep over there My car was ready on time and the service guy told me what was fixed on my jeep. I will come back to service my jeep over there More

Fast, easy, advisor was informative and respectful Great as always, treated with resoect and fast service. Went in for basic oil change and came out with service plan that I needed, no pressure. Thank Great as always, treated with resoect and fast service. Went in for basic oil change and came out with service plan that I needed, no pressure. Thank you More

LOF: Lube-Oil& Filter I scheduled service for vehicle on-line for an 11 AM appointment. On registering I inadvertently checked drop-off rather than wait. Apparently all wa I scheduled service for vehicle on-line for an 11 AM appointment. On registering I inadvertently checked drop-off rather than wait. Apparently all wait periods were taken. Service writer, Tom Bambard, told me that it would be 12:30 PM before service would be complete. It was my mistake, and replied fine. At noon he informed me that service was complete and that he had made adjustments to work sequence to fit me in. His concern was much appreciated!!! More

Great work, good communications I was kept informed of all work being performed, the likely costs and expected benefits, and the time it would take to complete the work. I was kept informed of all work being performed, the likely costs and expected benefits, and the time it would take to complete the work. More

Troy was very courteos and helpful Enjoyed the service and did not had to wait to long until the car was done to be on my way home looking forward for my next date for my service Enjoyed the service and did not had to wait to long until the car was done to be on my way home looking forward for my next date for my service More

Troy hooked me up I accidentally sent my appointment with the other side and Troy took the time to squeeze me in. He also got me a shuttle home. So even though I didn't I accidentally sent my appointment with the other side and Troy took the time to squeeze me in. He also got me a shuttle home. So even though I didn't have an appointment on his side I still got my oil and tires rotated,high speed balanced, and shuttled home. The service was as fast as if I had an appointment. Great job Troy. More

Tire issue After getting the hold of the service department and talked with Vic, he made all the arrangement to have my Jeep towed to the dealership and my servi After getting the hold of the service department and talked with Vic, he made all the arrangement to have my Jeep towed to the dealership and my service adviser Thomas kept in touch with me and had my vehicle ready for pick up same afternoon, thanks guys. More

Regularly scheduled oil change Service, professionalism and courtesy are always excellent. I’ve never had an issue and the communication has never had any gray areas or “oops” mome Service, professionalism and courtesy are always excellent. I’ve never had an issue and the communication has never had any gray areas or “oops” moments. More

Good service . I had my oil changed. They also updated my transmission (computer). I called a couple of days before to try to get an appointment and they fit me in . I had my oil changed. They also updated my transmission (computer). I called a couple of days before to try to get an appointment and they fit me in. More

Positive service experience Ferman in Lutz was recommended by a friend. The service writers are friendly and professional. Overall, a positive warranty service experience. Hopefu Ferman in Lutz was recommended by a friend. The service writers are friendly and professional. Overall, a positive warranty service experience. Hopefully, I won't need to visit again, except for regularly scheduled servicing. More