Fernandez Honda

Went in to my first appointment at Fernandez Honda for an oil change. First oil change was complementary. The gentleman who greeted me did great at first by collecting info. Told me they would wash my vehicl oil change. First oil change was complementary. The gentleman who greeted me did great at first by collecting info. Told me they would wash my vehicle as well after the oil change. After service was done and noticed my car was NOT washed. Didn't say anything and drove home. Later on that evening I pulled my car out of garage and noticed oil dripping. Drove back in and checked underneath my car and noticed alot of oil on the protector pan. Took off the pan and noticed oil at the plug. Checked and the plug wasn't even tightened! And the oil filter as well! Took pictures of everything. I went ahead and tightened both the filter and plug and solved my own problem. Just glad I caught it same day or else Fernandez Honda would've gave me a new car or engine. More

Today’s first service appointment, the new owner 90-day check up was great. I felt respected and treated kindly. I was in and out quickly too. Their waiting room was neat and clean too. check up was great. I felt respected and treated kindly. I was in and out quickly too. Their waiting room was neat and clean too. More

I have total confidence in the Service Department! I have had my car serviced there since I bought it in 2016. I have had my car serviced there since I bought it in 2016. More

Mr Robert Jason Perales has always (consistently been about service with me understanding of my time and effort first and foremost. If it is some situation out of his hands to his best, he will efficient about service with me understanding of my time and effort first and foremost. If it is some situation out of his hands to his best, he will efficiently provide me updated information and options to help me make my choices pertaining to my car’s present service and future service options. And will consistently close our service order with, “is there anything else I can help with Ms Casas?” And if there isn’t he will remind I can always contact him even sharing that though he may be off the next day but back on such and such date and time Or that I can speak to his manager about any questions or concerns that I may have and he is not available. I share ALL THIS INFO just because it does make me feel appreciated that my business does matter at least to him that is Mr Perales consistent manner of service and I appreciate that because nowadays with each other’s time and effort most of the time you come thru feeling shorted out of our valuable time and effort. Thank you! More

Always very pleasant and not pushy about recommendations - Geoff was very nice and the service was done quickly - Geoff was very nice and the service was done quickly More

Dealership was hot inside workers weren’t friendly just because your trying to make a sale which they ours did doesn’t mean you don’t have to give great customer service. I would not refer anyone here because your trying to make a sale which they ours did doesn’t mean you don’t have to give great customer service. I would not refer anyone here More

Great customer service and fast service and they really explain everything right so you understand everything they do. explain everything right so you understand everything they do. More

Geoff is our go to advisor. Always very professional and friendly. Always lets us know what’s going on with our vehicles and makes sure we always leave satisfied. Been going to Always very professional and friendly. Always lets us know what’s going on with our vehicles and makes sure we always leave satisfied. Been going to him for over 6 years now. Will not go to anyone else. Makes sure to always save us money the best way he can. And gives us his honest opinion. If you need a service advisor he’s your go to. Thank you for all you do! You have us customers for life! More

No hassle, friendly, sincere, honest employees are a few of the reasons I did business with Honda 1 in San Antonio. of the reasons I did business with Honda 1 in San Antonio. More