Fernandez Honda

I had a very horrible experience. I went to get my oil change and when I was on my way home, I got a call from the Service advisor saying that if I could return back to the dealership I went to get my oil change and when I was on my way home, I got a call from the Service advisor saying that if I could return back to the dealership because they had forgot to put bolts back on my car but I had to go to Work so I couldn’t go that day so I go today and I give him my car keys. He comes back 10 minutes telling me that my car is ready when I go to the restaurant that I was going to. I looked and saw wires hanging from my car. They did not put the skid plate back on which I feel very deceived and lied to because he reassured me that my car was put Back to normal and it wasn’t. More

Keo did a great job of dealing with my car's issues. The work was great The work was great More

Pleasant experience up until I was surprised with a different interest rate come signing time. Manager made efforts to fix their error. I recommend only visiting this dealership if you have a credit hi different interest rate come signing time. Manager made efforts to fix their error. I recommend only visiting this dealership if you have a credit history, as I did not. More

My experience with them has been amazing fast and accurate they provide me the service and information about my car accurate they provide me the service and information about my car More

I took my car in because it was showing code P0420: Catalyst System Efficiency Below Threshold Bank 1. After checking the vehicle, they told me the fuel injectors needed to be replaced. When I asked Catalyst System Efficiency Below Threshold Bank 1. After checking the vehicle, they told me the fuel injectors needed to be replaced. When I asked if they had done any additional testing to confirm it wasn’t an O2 sensor, exhaust leak, catalytic converter issue, or another possible cause, I was told they only performed a cylinder test and that “it’s a known issue.” I asked if they offered any further diagnostic testing, and I was told no. I chose not to approve the repair. Honestly, it felt concerning that a Honda dealership wouldn’t offer more testing before recommending a major repair. It came across more like a money grab than a confirmed diagnosis. Based on my experience, I’d recommend getting a second opinion before moving forward with repairs there. More

Great service and welcoming experience. Brian was great. Thank you all again for your speedy service. Brian was great. Thank you all again for your speedy service. More

It was a quick visit and employees were helpful and friendly. Video of my car that was texted to me during visit was informative. friendly. Video of my car that was texted to me during visit was informative. More

Very clean, professional atmosphere and friendly staff, comfortable chairs and waiting area. Stayed up to date with service progress comfortable chairs and waiting area. Stayed up to date with service progress More