Fernandez Honda

Excellent Dealership Just purchased a 2016 CR-V. We have purchased numerous Hondas over the past 10 years, all in San Antonio. I don't know what has changed at Fernandez Just purchased a 2016 CR-V. We have purchased numerous Hondas over the past 10 years, all in San Antonio. I don't know what has changed at Fernandez Honda, but it has changed for the better. In the past they really weren't too interested in dealing with me on price. But this time they beat everyone else hands down. And they did it in the most professional way I have ever experienced. Starting and ending with Anthony Garcia I was totally impressed with everyone. When we struck a deal and finally entered the dealership for the first time, I could tell that this dealership was a class act. We met Danny Alvarez and Ron Valentine who had helped the whole process along. But Anthony Garcia really closed the deal. I have never been treated with such respect and courtesy by any other dealership. When we took delivery of the vehicle Anthony made sure that the car was perfect before we drove off the lot. I can't say enough about how much I enjoyed the whole experience. I am certain I will buy my next Honda at Fernandez. Thanks to the whole Fernandez team!! More

Liars My sister took her Honda in for service. She is very meticulous with her vehicles. She purchased this car from Fernandez and has all her service done My sister took her Honda in for service. She is very meticulous with her vehicles. She purchased this car from Fernandez and has all her service done there. When she picked up her vehicle, she noticed a dent in it. Her husband is ill and she put him in the car and went back in to let the service mgr. know about the dent. She was told that the service writer said she saw it when it came in. My sister told her the dent was NOT there before. She is so upset about this. She keeps her car garaged. Not only did she buy this vehicle new from Fernandez, but she traded in her Accord with 70,000 miles on it and they only gave her $8000 for it. Then turned around and sold it for $13,000. It was in like brand new condition. They charged her over $60.00 for an oil change and tire rotation. I told her to never go back there. She doesn't do computers so I am writing this on her behalf. I think Fernandez should fix her car. It is the right thing for them to do. More

Great customer service from Erick Solorio & Oscar Fernando! In November, I purchased a vehicle from Fernandez Honda. My sales consultant was Erick Solorio and my finance manager was Oscar O. Fernando. Both of t In November, I purchased a vehicle from Fernandez Honda. My sales consultant was Erick Solorio and my finance manager was Oscar O. Fernando. Both of these gentlemen were professional, courteous, helpful and great to work with. There were no games played like other dealerships play, they were upfront and honest. Transparency and great customer service was what they practiced throughout their dealings with me. This type of customer service is rarely practiced and especially at a car dealership! MY HATS OFF TO THESE BUSINESS MEN! Fernandez Honda is the car dealership to go to if you want great and honest customer service with a great quality vehicle. Janie More

car business done right This is our second time here and both times we have come out very pleased the customer service we receive .The kindness and friendliness of the staff This is our second time here and both times we have come out very pleased the customer service we receive .The kindness and friendliness of the staff makes the experience easy. The buying process fast and simple .Both my cars are in great condition. I'll be coming back in the future and recommend it to all my family and friends .come in to JUSTIN SALAZAR he will certainly take care of you. More

Disgruntled Customer I had been getting my "lifetime" car detailing (detail) @ Fernandez Honda (promised to me from Anthony Deleon when I purchased my Accord back in 2004) I had been getting my "lifetime" car detailing (detail) @ Fernandez Honda (promised to me from Anthony Deleon when I purchased my Accord back in 2004) for 12 years until they abruptly stopped after I took my Accord in for my detail last month. Although I had been getting my "lifetime" detail there for the past 12 years Adam Claiborne claims (as he belittled, humiliated, and disregarded everything I was saying like I was making everything up) that the detail promotion they were offering at that time was only for 5 years. I JUST WANT TO SAY THAT I KNOW WHAT WAS PROMISED TO ME!! --THAT"S WHY I BOUGHT MY CAR FROM THERE VS SOMEWHERE CLOSER TO ME (Sea World area). So, I then asked Adam if it was only for 5 years how did I get away with getting details for the past 7 years. He didn't have a good answer for me of course, but made it a point to let me know that I would no longer be getting free details there. By the way, there's a record in their system of all the years that I've gone, and my wife even took my car when I was in the Military, and deployed to Afghanistan in 2010. I asked Adam why wouldn't they just honor something that they had been doing for the past 12 years to keep a loyal customer happy (i bought my Odyssey from there too). After all, it's not like if I'm gonna be keeping my 04 Accord for too much longer. As a matter of fact, I was looking to upgrade soon, but thanks to the disloyalty, mistrust, and misguidance from Fernandez Honda (particularly Adam Claiborne)--I will no longer be a customer there. Lastly, he told me that he would give me discount on future car details ... at that point, I just walked away. It's like why would you offer any type of discount if you felt %100 content/comfortable with the decision of taking away my "lifetime" details. In other words, he obviously knew he was doing something wrong. By the way, I went by Gunn Honda this past weekend to buy a part for my Accord, and their service was excellent, and will be going back there for future purchases. More