Fernandez Honda

Disgruntled Customer I had been getting my "lifetime" car detailing (detail) @ Fernandez Honda (promised to me from Anthony Deleon when I purchased my Accord back in 2004) I had been getting my "lifetime" car detailing (detail) @ Fernandez Honda (promised to me from Anthony Deleon when I purchased my Accord back in 2004) for 12 years until they abruptly stopped after I took my Accord in for my detail last month. Although I had been getting my "lifetime" detail there for the past 12 years Adam Claiborne claims (as he belittled, humiliated, and disregarded everything I was saying like I was making everything up) that the detail promotion they were offering at that time was only for 5 years. I JUST WANT TO SAY THAT I KNOW WHAT WAS PROMISED TO ME!! --THAT"S WHY I BOUGHT MY CAR FROM THERE VS SOMEWHERE CLOSER TO ME (Sea World area). So, I then asked Adam if it was only for 5 years how did I get away with getting details for the past 7 years. He didn't have a good answer for me of course, but made it a point to let me know that I would no longer be getting free details there. By the way, there's a record in their system of all the years that I've gone, and my wife even took my car when I was in the Military, and deployed to Afghanistan in 2010. I asked Adam why wouldn't they just honor something that they had been doing for the past 12 years to keep a loyal customer happy (i bought my Odyssey from there too). After all, it's not like if I'm gonna be keeping my 04 Accord for too much longer. As a matter of fact, I was looking to upgrade soon, but thanks to the disloyalty, mistrust, and misguidance from Fernandez Honda (particularly Adam Claiborne)--I will no longer be a customer there. Lastly, he told me that he would give me discount on future car details ... at that point, I just walked away. It's like why would you offer any type of discount if you felt %100 content/comfortable with the decision of taking away my "lifetime" details. In other words, he obviously knew he was doing something wrong. By the way, I went by Gunn Honda this past weekend to buy a part for my Accord, and their service was excellent, and will be going back there for future purchases. More

They made the process so easy Through True Car, I was given the name of several dealerships and they were contacted and advised of my interest in a new car. Of all the dealerships Through True Car, I was given the name of several dealerships and they were contacted and advised of my interest in a new car. Of all the dealerships from which I heard, Justin Salazar @ Fernandez Honda was the most polite and actually listened to what I told him. After a couple of phone conversations, I told him that I would let him know when I was ready. He didn't bug me after that. I talked with a few of the dealerships who called and even went into one while visiting Houston. I've never been treated more rudely by anyone than I was treated by the Houston dealer. When I was ready to buy, I called Justin @ Fernandez. He remembered me right away and also remember exactly which car I was interested in. I made an appointment to seem him the following Saturday. He was waiting for me when I arrived and my car was out front waiting to be test driven. He, patiently, went over all the features before we began the test drive. He was nice, polite, and attentive. All in all, the others at the dealership who worked with us through the entire process were pleasant and accommodating. It was the first time in all my years that I've actually enjoyed the process of buying a car and went home with a new car and a smile on my face. Thank you all. More

Amazing Service! I have never been treated so well at a dealership! I really like how they treat you like a person and not a sale. I didn't feel pressure or like it wa I have never been treated so well at a dealership! I really like how they treat you like a person and not a sale. I didn't feel pressure or like it was trying to be pushed into a vehicle. Our salesman Tariq listened to exactly what we needed and wanted. Thanks to him we now have a vehicle that perfectly fits our family needs. Tariq gave my husband and I the best customer service I have had anywhere. He also helped us out when our financial plan took a turn and we ended up taking another route. He helped us out no problem. I will definitely recommend Fernandez Honda and Tariq to family and friends in the market for a car. More

Best car buying experience ever! Initially, I was debating wether to buy a Honda or a Toyota SUV. Thanks to Justin Salazar, I'm a proud owner of a new 2016 Honda Pilot and I'm loving Initially, I was debating wether to buy a Honda or a Toyota SUV. Thanks to Justin Salazar, I'm a proud owner of a new 2016 Honda Pilot and I'm loving it! Justin did a great job in explaining all the features included in the Pilot. He immediately had me sold on the Pilot that I decided not to waste any more time looking at other vehicles. Vanessa Robles in Service Dept was also very helpful when I took Pilot in for additional accessory add-on. Fernandez Honda has best customer service I've experienced at a car dealership thus far. More

EXCELLENT Customer Service from OUTSTANDING Dealership!!!! Tariq Kassam introduced himself in a very courteous and friendly manner. He made us feel welcomed to the dealership and right away offered to assist Tariq Kassam introduced himself in a very courteous and friendly manner. He made us feel welcomed to the dealership and right away offered to assist us. We asked to see a 2016 Honda Accord Touring. He located the car and took us for a test drive. He is very knowledgeable in describing all the car features, and his communication is superb. He made us feel like family and answered all our questions and concerns. He went the extra mile and worked to get us the deal we were looking for. He politely kept going back and forth talking to the dealership about our transaction deal. He made the whole transaction run so smoothly and we didn't have to wait too long. After the deal was done, he congratulated us with a hand shake and very kind words. He is a people person and a superb asset to the Fernandez Honda dealership. Their staff was also very knowledgeable. Our family members will continue to purchase from Fernandez Honda. This is our 4th beautiful Honda car in our family circle. More

Wonderful dealership, outstanding sales personnel! Anthony Garcia was wonderful. He really worked for us......to get us the deal WE wanted. There was no pressure to buy. Anthony was extremely inform Anthony Garcia was wonderful. He really worked for us......to get us the deal WE wanted. There was no pressure to buy. Anthony was extremely informative and communicative. He was knowledgably about the used vehicle we were purchased, and remained friendly and personable through out the entire transaction. We will continue to do business with Anthony and will definitely recommend him to family and friends. More

GREAT Sales Experience! Freddy Mejia is fabulous. Gave us a good deal, honored the deal, and we were done in less than a week - and had a beautiful new Honda. The entire st Freddy Mejia is fabulous. Gave us a good deal, honored the deal, and we were done in less than a week - and had a beautiful new Honda. The entire staff was kind and helpful. Would definitely buy another Honda from them! More

Great Salesperson I recently purchased a 2016 Honda Accord Touring and this was actually the second time I purchased from this dealership. The superb salesperson I wor I recently purchased a 2016 Honda Accord Touring and this was actually the second time I purchased from this dealership. The superb salesperson I worked with was Ruben Fuentes. When I arrived at the dealership, I was not sure if I was going to purchase the EX-L V6, Sensing, or Touring. Because the Touring was in transit, I test drove the other two vehicles and he went over the features. He was sure to keep me updated on when the Touring would arrive and when it did, I was surprised to see how more chic it looked. He proceeded to show me the additional features it had and the decision was made with no pressure from Ruben, which is what I liked. Ruben is very personable and very friendly. He is also a sincere and honest person to work with. I will definitely recommend him to others who are looking to purchase a Honda. The dealership truly has a great employee working for them. More

Honda civic Bought 2 Honda civics within a yr. Tariq was very professional and went out of his way to get me into the civic I wanted both times. Very friendly a Bought 2 Honda civics within a yr. Tariq was very professional and went out of his way to get me into the civic I wanted both times. Very friendly and courteous . makes me feel like family. My mother and father as well as my sister have also bought vehicles from Tariq. Very good salesman. Will be dealing with him on every car that I purchase. I Am also recommending my friend to purchase a while from him as well. Very pleased with the service I recieved from him and the dealership. More

Great customer service Was recommended by my sister to speak with Tariq about getting a car.. Was so glad I spoke with Tariq he has great customer service makes u feel like Was recommended by my sister to speak with Tariq about getting a car.. Was so glad I spoke with Tariq he has great customer service makes u feel like you are a vip customer.. He goes above and beyond for all his customers and makes sure you get the car you are looking for.. He has sold 2 cars to my sister as well as my mom and dad and a few friends of mine and they are all happy and satisfied with their cars as well as his service.. More