Fernandez Honda

Excellent Dealership Just purchased a 2016 CR-V. We have purchased numerous Hondas over the past 10 years, all in San Antonio. I don't know what has changed at Fernandez Just purchased a 2016 CR-V. We have purchased numerous Hondas over the past 10 years, all in San Antonio. I don't know what has changed at Fernandez Honda, but it has changed for the better. In the past they really weren't too interested in dealing with me on price. But this time they beat everyone else hands down. And they did it in the most professional way I have ever experienced. Starting and ending with Anthony Garcia I was totally impressed with everyone. When we struck a deal and finally entered the dealership for the first time, I could tell that this dealership was a class act. We met Danny Alvarez and Ron Valentine who had helped the whole process along. But Anthony Garcia really closed the deal. I have never been treated with such respect and courtesy by any other dealership. When we took delivery of the vehicle Anthony made sure that the car was perfect before we drove off the lot. I can't say enough about how much I enjoyed the whole experience. I am certain I will buy my next Honda at Fernandez. Thanks to the whole Fernandez team!! More

Liars My sister took her Honda in for service. She is very meticulous with her vehicles. She purchased this car from Fernandez and has all her service done My sister took her Honda in for service. She is very meticulous with her vehicles. She purchased this car from Fernandez and has all her service done there. When she picked up her vehicle, she noticed a dent in it. Her husband is ill and she put him in the car and went back in to let the service mgr. know about the dent. She was told that the service writer said she saw it when it came in. My sister told her the dent was NOT there before. She is so upset about this. She keeps her car garaged. Not only did she buy this vehicle new from Fernandez, but she traded in her Accord with 70,000 miles on it and they only gave her $8000 for it. Then turned around and sold it for $13,000. It was in like brand new condition. They charged her over $60.00 for an oil change and tire rotation. I told her to never go back there. She doesn't do computers so I am writing this on her behalf. I think Fernandez should fix her car. It is the right thing for them to do. More

Great customer service from Erick Solorio & Oscar Fernando! In November, I purchased a vehicle from Fernandez Honda. My sales consultant was Erick Solorio and my finance manager was Oscar O. Fernando. Both of t In November, I purchased a vehicle from Fernandez Honda. My sales consultant was Erick Solorio and my finance manager was Oscar O. Fernando. Both of these gentlemen were professional, courteous, helpful and great to work with. There were no games played like other dealerships play, they were upfront and honest. Transparency and great customer service was what they practiced throughout their dealings with me. This type of customer service is rarely practiced and especially at a car dealership! MY HATS OFF TO THESE BUSINESS MEN! Fernandez Honda is the car dealership to go to if you want great and honest customer service with a great quality vehicle. Janie More

car business done right This is our second time here and both times we have come out very pleased the customer service we receive .The kindness and friendliness of the staff This is our second time here and both times we have come out very pleased the customer service we receive .The kindness and friendliness of the staff makes the experience easy. The buying process fast and simple .Both my cars are in great condition. I'll be coming back in the future and recommend it to all my family and friends .come in to JUSTIN SALAZAR he will certainly take care of you. More

Disgruntled Customer I had been getting my "lifetime" car detailing (detail) @ Fernandez Honda (promised to me from Anthony Deleon when I purchased my Accord back in 2004) I had been getting my "lifetime" car detailing (detail) @ Fernandez Honda (promised to me from Anthony Deleon when I purchased my Accord back in 2004) for 12 years until they abruptly stopped after I took my Accord in for my detail last month. Although I had been getting my "lifetime" detail there for the past 12 years Adam Claiborne claims (as he belittled, humiliated, and disregarded everything I was saying like I was making everything up) that the detail promotion they were offering at that time was only for 5 years. I JUST WANT TO SAY THAT I KNOW WHAT WAS PROMISED TO ME!! --THAT"S WHY I BOUGHT MY CAR FROM THERE VS SOMEWHERE CLOSER TO ME (Sea World area). So, I then asked Adam if it was only for 5 years how did I get away with getting details for the past 7 years. He didn't have a good answer for me of course, but made it a point to let me know that I would no longer be getting free details there. By the way, there's a record in their system of all the years that I've gone, and my wife even took my car when I was in the Military, and deployed to Afghanistan in 2010. I asked Adam why wouldn't they just honor something that they had been doing for the past 12 years to keep a loyal customer happy (i bought my Odyssey from there too). After all, it's not like if I'm gonna be keeping my 04 Accord for too much longer. As a matter of fact, I was looking to upgrade soon, but thanks to the disloyalty, mistrust, and misguidance from Fernandez Honda (particularly Adam Claiborne)--I will no longer be a customer there. Lastly, he told me that he would give me discount on future car details ... at that point, I just walked away. It's like why would you offer any type of discount if you felt %100 content/comfortable with the decision of taking away my "lifetime" details. In other words, he obviously knew he was doing something wrong. By the way, I went by Gunn Honda this past weekend to buy a part for my Accord, and their service was excellent, and will be going back there for future purchases. More

They made the process so easy Through True Car, I was given the name of several dealerships and they were contacted and advised of my interest in a new car. Of all the dealerships Through True Car, I was given the name of several dealerships and they were contacted and advised of my interest in a new car. Of all the dealerships from which I heard, Justin Salazar @ Fernandez Honda was the most polite and actually listened to what I told him. After a couple of phone conversations, I told him that I would let him know when I was ready. He didn't bug me after that. I talked with a few of the dealerships who called and even went into one while visiting Houston. I've never been treated more rudely by anyone than I was treated by the Houston dealer. When I was ready to buy, I called Justin @ Fernandez. He remembered me right away and also remember exactly which car I was interested in. I made an appointment to seem him the following Saturday. He was waiting for me when I arrived and my car was out front waiting to be test driven. He, patiently, went over all the features before we began the test drive. He was nice, polite, and attentive. All in all, the others at the dealership who worked with us through the entire process were pleasant and accommodating. It was the first time in all my years that I've actually enjoyed the process of buying a car and went home with a new car and a smile on my face. Thank you all. More

Amazing Service! I have never been treated so well at a dealership! I really like how they treat you like a person and not a sale. I didn't feel pressure or like it wa I have never been treated so well at a dealership! I really like how they treat you like a person and not a sale. I didn't feel pressure or like it was trying to be pushed into a vehicle. Our salesman Tariq listened to exactly what we needed and wanted. Thanks to him we now have a vehicle that perfectly fits our family needs. Tariq gave my husband and I the best customer service I have had anywhere. He also helped us out when our financial plan took a turn and we ended up taking another route. He helped us out no problem. I will definitely recommend Fernandez Honda and Tariq to family and friends in the market for a car. More

EXCELLENT Customer Service from OUTSTANDING Dealership!!!! Tariq Kassam introduced himself in a very courteous and friendly manner. He made us feel welcomed to the dealership and right away offered to assist Tariq Kassam introduced himself in a very courteous and friendly manner. He made us feel welcomed to the dealership and right away offered to assist us. We asked to see a 2016 Honda Accord Touring. He located the car and took us for a test drive. He is very knowledgeable in describing all the car features, and his communication is superb. He made us feel like family and answered all our questions and concerns. He went the extra mile and worked to get us the deal we were looking for. He politely kept going back and forth talking to the dealership about our transaction deal. He made the whole transaction run so smoothly and we didn't have to wait too long. After the deal was done, he congratulated us with a hand shake and very kind words. He is a people person and a superb asset to the Fernandez Honda dealership. Their staff was also very knowledgeable. Our family members will continue to purchase from Fernandez Honda. This is our 4th beautiful Honda car in our family circle. More

Best car buying experience ever! Initially, I was debating wether to buy a Honda or a Toyota SUV. Thanks to Justin Salazar, I'm a proud owner of a new 2016 Honda Pilot and I'm loving Initially, I was debating wether to buy a Honda or a Toyota SUV. Thanks to Justin Salazar, I'm a proud owner of a new 2016 Honda Pilot and I'm loving it! Justin did a great job in explaining all the features included in the Pilot. He immediately had me sold on the Pilot that I decided not to waste any more time looking at other vehicles. Vanessa Robles in Service Dept was also very helpful when I took Pilot in for additional accessory add-on. Fernandez Honda has best customer service I've experienced at a car dealership thus far. More

Wonderful dealership, outstanding sales personnel! Anthony Garcia was wonderful. He really worked for us......to get us the deal WE wanted. There was no pressure to buy. Anthony was extremely inform Anthony Garcia was wonderful. He really worked for us......to get us the deal WE wanted. There was no pressure to buy. Anthony was extremely informative and communicative. He was knowledgably about the used vehicle we were purchased, and remained friendly and personable through out the entire transaction. We will continue to do business with Anthony and will definitely recommend him to family and friends. More