Fernandez Honda

Tariq Kassam "Awesome Person" This was the greatest experience every. I wish all car dealerships were like Fernandez Honda. My salesman was Tariq and he went ABOVE and BEYOND to me This was the greatest experience every. I wish all car dealerships were like Fernandez Honda. My salesman was Tariq and he went ABOVE and BEYOND to meet my needs to purchase the perfect vehicle. Tariq was very professional and was very attentive and family friendly. I walked in Fernandez Honda as a customer and left feeling like I was part of there family. THANK YOU TARIQ... THANK YOU FERNANDEZ HONDA... I am very greatful for everything. I love my car..... J. Puentes More

B1 Service Experience at Fernandez Honda I took my Pilot in for a scheduled B1 service maintenance at the service department around 8:30am and opted to wait for it, since it is only a minor m I took my Pilot in for a scheduled B1 service maintenance at the service department around 8:30am and opted to wait for it, since it is only a minor maintenance. It turns out that I waited until 4:00pm. I was patiently waiting for it but I am boiling inside. I keep checking the status of it with the service advisor J and get assurances from him that it will be done shortly, but still waited and waited and not being informed of the exact details of what is going on. Service advisor J apparently gave my service paperwork to service advisor-in-training M and I was told he already left for the day. I am very upset for the lack of professionalism and incompetence of service advisor-in-training M's work and service. I am very disappointed of how disorganized and irresponsible is the service team, if I did not make a follow-up of my car, most probably my car was forgotten. Service advisor J apologized and gave me some consolation of not charging me for the maintenance service and gave me my paperwork and sends me off. Upon looking at the paperwork, I am not sure if all of the B1 service has been done since I only see an oil change, multi point inspection, car wash and the warranty repair. I also did not see the multipoint inspection report that I used to get on my first maintenance service. Limited attention to details, lack of oversight and leadership in the service department and it looks like work was being done hastily. I am very disappointed of the service I received from Fernandez Honda on this visit. I already bought two cars from this dealership and I am bringing my cars to other Honda dealership for its maintenance. I have sent an email to their GM and Service Manager but haven't heard from any one of them as of this writing. UPDATE: I received a call from the General Manager - Adam C. after a few days, he apologize and assured me that it will never happen again. Adam set me up for another appointment to re-check and complete the B1 service. I took my Pilot back and the visit took less than an hour, the service advisor Kevin W. was excellent. More

Best auto dealer experience I've ever had. Bought the CRV I wanted at the price I wanted to pay. Great non-confrontational sales team. I live over two hours away and it was worth every minute o Bought the CRV I wanted at the price I wanted to pay. Great non-confrontational sales team. I live over two hours away and it was worth every minute of the drive. Tariq Kassam is a great guy and a real pro. He is a real asset to Fernandez Honda. Everyone I came into contact with was friendly and helpful. Jeff Bouchard in the finance office was very helpful and made the paperwork quick and easy. I feel I made great choices in both the CRV and Fernandez Honda. Highly recommended!!! More

Everyone I have came in contact with are great people. Ruben Fuentes is a Great person, I can call him for anything and count on his customer service to fulfill my needs. Christina is a very outgoing and Ruben Fuentes is a Great person, I can call him for anything and count on his customer service to fulfill my needs. Christina is a very outgoing and positive person and I thank her for helping me with my situation. Thanks to all the staff who helped and invited me in with warm and open arms during my temporary stay here in San Antonio, Tx. God Bless!! More

Helpful and friendly I had the best experience that I ever had at a car dealership.Ruben Fuentes was very helpful and friendly.I will defiantly refer others. I had the best experience that I ever had at a car dealership.Ruben Fuentes was very helpful and friendly.I will defiantly refer others. More

Bought new Accord... best online prices, and no upsell press Great, easy experience to buy a new car. I bought online and looked for best prices on Central Texas (I live in Austion) on the specific model I was l Great, easy experience to buy a new car. I bought online and looked for best prices on Central Texas (I live in Austion) on the specific model I was looking to get. I got the best price from Honda Fernandez. Once in the dealership there was no pressure to upsell me to a different car, and financing process was easy, again they explained different options for warranties, but no real pressure to upsell. Would recomment for price and sales service. More

awesome!!!! Had the best experience ever!!! Taria was friendly, professional, and knowledgeable. Made our car buying experience pleasant, memorable, and hassle-fr Had the best experience ever!!! Taria was friendly, professional, and knowledgeable. Made our car buying experience pleasant, memorable, and hassle-free. We definitely recommend to others. More

Friendly and dedicated team, relaxed atmosphere I originally went to Fernandez just for a test drive, but was so impressed by Tariq's friendliness and openness that my husband and I decided to come I originally went to Fernandez just for a test drive, but was so impressed by Tariq's friendliness and openness that my husband and I decided to come back to purchase our new Accord. Tariq went above and beyond to get us the perfect vehicle off the lot at a great price. He is extremely knowledgeable about the vehicles and entire sales process. It was also really easy to get in touch with him when we had questions, and I've never had a car salesperson offer to help make service appointments even long after we've purchased a vehicle. Aaron Sanchez in the Finance department was also extremely easy to work with and helped make the sales experience pleasant as well. Our experience at Fernandez Honda was by far the most enjoyable and relaxed car purchase we've ever made. We'll definitely be coming back and recommending it to family and friends. More

Terrific experience, esp. thanks to Tariq Kassam My car died - I decided to visit FH as my brother had a great experience buying a car there. Buying cars is a high anxiety situation for me, and I res My car died - I decided to visit FH as my brother had a great experience buying a car there. Buying cars is a high anxiety situation for me, and I research and ask lots of questions. Tariq and Paul Carrion had calm and professional manners that helped make my buying experience just about painless -- and they accommodated all my questions. Tariq esp, helped me get the best possible deal, and Aaron Sanchez made sure I got a loan at terms that I wanted. Don Keoviva was also very expert in completing the loan agreement paperwork. This is a dealership with a difference, thanks to Tariq and the others on the team that I worked with. I still can't believe it was as un-stressful an experience as it was! More