
Fernandez Honda
San Antonio, TX
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satisfied customer I had an awesome experience at this dealership. The price was right and the sale staff was fast and friendly. I would highly recommend this dealership I had an awesome experience at this dealership. The price was right and the sale staff was fast and friendly. I would highly recommend this dealership. More
New car purchase - Dealer is done, after the sale I knew going in which car i was going to purchase, I had already done my homework; my wife and i purchased a 2014 Accord. The problem i have with thi I knew going in which car i was going to purchase, I had already done my homework; my wife and i purchased a 2014 Accord. The problem i have with this dealer is that they just wanted to close on the sale to go home and the service department did a poor job of delivering the vehicle. When we received the car, the car was not completely wiped down around the doors and the door jams, truck and inside the hood; all was dusty and dirty. So I cleaned the car at home the following day. Moving on. We ordered tint for the windows, body side moulding and pinstriping on the car and since it was late, Jordan stated that he would coordinate the services and call me on Monday with the details, we agreed. Four days later (Thursday) I had to call Jordan to obtain a status for the services, since he hadn't called me back. Later that the day, Joey from the service department called me and I took the car in the following Friday and picked it up that afternoon. I was very disappointed when i picked up the car. Although the items i mentioned above had been installed, there was dust, hand prints and evidence that some type of fluid was used to apply the pinstripe. There was dried dripping water or some fluid all around the car. But since it was late in the evening i just took the car home and cleaned it myself. Prior to buying the Accord at Fernandez Honda, my wife and I had purchased two (2) Cadillac's from Ken Batchelor, and everytime we took the car for service, the car had been washed and vacummed; i guess you do get what you pay for. In all fairness, I believe we got a fair price on the car, but the service department needs to pick it up a notch. Service really makes a diference and it defines what type of dealership your are. Tomas Rodriguez (210) 279-2942 More
Service Department We have been bringing our cars, to Fernandez Honda for over a year. The service advisor Kevin Whitaker is fantastic at his job, and always goes out of We have been bringing our cars, to Fernandez Honda for over a year. The service advisor Kevin Whitaker is fantastic at his job, and always goes out of his way to help with our cars.. We have never left there, after an appointment and been disappointed with the service provided.. If your looking for an excellent service department for your cars, then take them to Fernandez and ask for Kevin. More
Best Dealership in Texas! I live in Waco and this is my second vehicle to purchase at Fernandez Honda. I originally brought my Honda in to have it serviced because the service I live in Waco and this is my second vehicle to purchase at Fernandez Honda. I originally brought my Honda in to have it serviced because the service department here is exceptional. I can have it serviced down the road in Waco but I am never as satisfied. The ambiance at Fernandez Honda is very friendly and comfortable. While I was waiting on the service department I browsed around and found something I was interested in. Tariq immediately asked if I needed assistance and was very helpful then he left me to my browsing, again when I had questions he was there with answers. Kevin Whitaker in service and Tariq Kassam in sales were both exceptionally helpful and made my visit there very pleasant. Never did I feel like I was asking too many questions and I always received answers I understood. My husband and I will continue to use Fernandez Honda as our first choice for vehicle purchase or replacement and we will also continue to use their exceptional service department!! Thank you Fernandez Honda for valuing your employees so they value your customers. More
Best Sales Experience This was absolutely the best sales experience ever. Not only did I pay the price I wanted, these guys included perks I didn’t expect and gave me more This was absolutely the best sales experience ever. Not only did I pay the price I wanted, these guys included perks I didn’t expect and gave me more for my trade in. The Customer Service was out of this world. I purchased a brand new 2014 Honda Accord. Mr. Tariq Kassam and Jesse Soto were exceptionally professional and kind. They truly treat you like family, unlike the other dealerships that only wants your money. Finally, I was in and out in less than two hours. The epitome of an excellent dealership: I wish all San Antonio dealerships will operate like Fernandez Honda. More
My experience with Fernandez Honda was great. Justin did a great job and jeff helped with the financing part and also to get a the warranty on the car. Justin did a great job and jeff helped with the financing part and also to get a the warranty on the car. More
best and quickest car buying experience Tariq Kassam was able to convince my wife and I that he could get us a better deal than a competitor. He was right and he treated us as well as our ki Tariq Kassam was able to convince my wife and I that he could get us a better deal than a competitor. He was right and he treated us as well as our kids with kindness, respect, and patience that you don't usually see from salespeople. I will be recomending him to anyone that I know who is in the market as well as the dealership. He sets the standard for the way these types of transactions should be done. More
Quality Customer Service Sales at Fernandez-Honda I would like Honda to recognize Mr. Tariq Kassam for his excellent quality of customer service. His time and effort in assisting me and my husband ma I would like Honda to recognize Mr. Tariq Kassam for his excellent quality of customer service. His time and effort in assisting me and my husband made it easy for us to select which dealer to come back to, Fernandez-Honda. We would like to thank Mr. Kassam for his assistance and for being so courtesous to us. We could not have asked for a better sales representative. Thank you, Terry and Jesse Patlan More
New car buying experience The whole process went very smoothly. All discussions about the car were through e-mail. Justin Salazar was very straightforward and great to work wit The whole process went very smoothly. All discussions about the car were through e-mail. Justin Salazar was very straightforward and great to work with. All we needed to do at the dealer was pay for the car and pick it up. I especially appreciated respect for the fact that the car and options I described were all that I wanted, no trying to get us to buy more. They also offered the best price. More
A great car buying experience! I have bought many cars in my lifetime, but this is one of the best experiences that I have encountered. My daughter attends school in San Antonio and I have bought many cars in my lifetime, but this is one of the best experiences that I have encountered. My daughter attends school in San Antonio and we live in Alabama so I expected the process to be complicated but that was not the case. I was able to negotiate a great price over the internet/phone and when I drove down to the dealership in Texas everything went smoothly. There was no hard sell to buy unnecessary extras (although things were offered) which I greatly appreciated since we were on a tight budget. Tariq Kassan was wonderful to work with and made us feel as if we really were part of the Fernandez family. I will be recommending this dealership (and especially Tariq) to all my family and friends. More