Fernandez Honda

My wife and I were driving from Canada to Mexico when, just past San Atonio, we heard a buzzing sound coming from underneath our 2004 Honda Element. We were to visit Mexico for the first time and planned just past San Atonio, we heard a buzzing sound coming from underneath our 2004 Honda Element. We were to visit Mexico for the first time and planned to be there for 2 months. We drove back to San Antonio and found Fernandez Honda. We asked for a review of our car and passed on the particulars of our travels. I was taken into the garage and shown several items which they recommended be addressed before taking the truck into the taxing environment of Mexico for an extended period. Although it was unlikely that we would ever return to this particular dealership and knowing our position as retired seniors, they were very fair regarding pricing. But that was not the least of it! Parts were delayed an extra 2 days due to the ice storms around Dallas during the week leading up to Super Bowl Sunday. Obviously, this had nothing to do with any fault by Fernandez Honda. However, as the work was being completed on day 3, and entirely without prompting from us, the very courteous service manager was introduced to us by our service consultant Rudy. My wife and I were blown away by their offer to cover our extra 2 nights hotel costs at the Holiday Inn Express in downtown San Antonio. We accepted! We are coming close to the end of our 2 months in Mexico and the truck has performed flawlessly. I am very glad that we stopped at Fernandez Honda as the road conditions have often been very taxing and I have pushed the truck hard. We plan to stop into the dealership on our way back through TX next week for an oil change and look-over before making the remainder of our drive back to the Toronto, Ontario, Canada area. We are pleased to recommend Fernandez Honda Service Department! More

Aaron Sanchez does your company proud! I have been taking my older model Acura to your dealership since it opened. Aaron treats me and my car like if you had sold it to me. Very courteous and carefu taking my older model Acura to your dealership since it opened. Aaron treats me and my car like if you had sold it to me. Very courteous and carefully explains what your technicians have found while not trying to push unnecessary repairs on me. Aaron is an obvious asset to your business and probably deserves a raise! Well done! Respectfully, Rick C. Lopez, SMSgt TXANG More

I have been taking my Honda Civic and Acura Integra for regular maintenance for over 5 years. Every time I go, I experience great customer service. They take the time to explain what they will be doing to regular maintenance for over 5 years. Every time I go, I experience great customer service. They take the time to explain what they will be doing to the vehicle, what they suggest, and what they did. They are very transparent and honest with me. When I have a question about my vehicles, Aaron will take the time to answer a call and explain. What other service employee do you know willing to take the time to walk you through how to get into your vehicle after missplacing your keyless entry remote. Its not just about the service you get when you take your vehicle in to the dealership but the service you get around the clock. I wouldn't take my vehicles anywhere else. More

The service I received at Fernandez Honda was top notch. I would definitely recommend them to any friends or relatives. They gave great recommendations and multiple options for servicing my vehicle. I wil I would definitely recommend them to any friends or relatives. They gave great recommendations and multiple options for servicing my vehicle. I will definitely be back for service or probably to purchase a new car in the near future. More

-----Original Message----- From: Joseph & Claudia -----Original Message----- From: Joseph & Claudia Lukowski Sent: Monday, January 31, 2011 6:53 PM To: 'Adam Claiborne' Subject: Another note of -----Original Message----- From: Joseph & Claudia Lukowski Sent: Monday, January 31, 2011 6:53 PM To: 'Adam Claiborne' Subject: Another note of appreciation Mr. Claiborne - I wanted to write to you to say thank you. Aaron Sanchez exceeded my expectations once again. Last week I brought my Honda Odyssey into Fernandez Honda for routine maintenance on the power steering pump, which was making noises. Aaron applied a credit to my billing, because there was a factor recall, which applied to the power steering system. He was honest, and I realize that not everyone in the world volunteers discounts, when they apply. What is more remarkable is that my front bumper was displaced, and one of the fog lights was broken. Aaron suggested that he make the repairs, since he had good relations with suppliers and contractors to Fernandez Honda. Aaron promised me a competitive quote, and for less than $300, he found a capable and qualified vendor who repainted, and then re-placed the same bumper to the Odyssey. The vendor also supplied a new fog light. I could not believe my eyes, when I saw my van. The front bumper looked brand new. What can I say? I've written these emails to you before, but what I want you to know is that solid employees are hard to find. Please pass this note of gratitude to Aaron, and please be aware that he sells value for Fernandez Honda. (I spent over $2,000 on the final billing.) Aaron has convinced me that he will save me money when he can, but that he sells value. Nothing is done on the cheap, but everything is done on value. What more can I say? I bought my Odyssey from Fernandez Honda in 2005, and since then I have been a returning customer -- because of Aaron. Very Respectfully, Joseph Lukowski More

The staff at Fernandez Honda is knowledgable, courteous, and all service is very prompt. I purchased a car there and would recommend the experience to anyone looking for a new car (or used for that matter). and all service is very prompt. I purchased a car there and would recommend the experience to anyone looking for a new car (or used for that matter). They know their product and ALL service visits since have been great. More

There were a couple of problems with my car. One was fixed promptly, but they couldn't exactly pinpoint what the second problem was. I appreciated the option of leaving the car longer to try to diagnos fixed promptly, but they couldn't exactly pinpoint what the second problem was. I appreciated the option of leaving the car longer to try to diagnose rather than just trying to fix things even when they were not sure. Some mechanics can take advantage of a situation like this and they did not. Service advisor was very nice and followed up with phone calls when he said he would. They also had free popcorn and bottled water and a very spacious and upscale waiting area. Next time I will wait there instead of worrying about getting a ride! More

Went there to have my oil changed as it was due. Mr Sanchez recommended that some other work be done. He was not pushy or demanding but very informative. Although I did not have the work done at that Sanchez recommended that some other work be done. He was not pushy or demanding but very informative. Although I did not have the work done at that time, I will be returning to have work done again as Mr Sanchez recommended due to the excellent customer service I received. More

Fernandez Honda strives to be the best in class and they live up to their expectations. I've not only purchased my accord there, but I take "pepper" (my car) in for regular service maintenance too. They a live up to their expectations. I've not only purchased my accord there, but I take "pepper" (my car) in for regular service maintenance too. They are professional, courteous, and reliable. Being a female, dealerships and service centers can be intimidating; however, Fernandez Honda has never made me feel uncomfortable. They go out their way to make sure your car needs are met. I appreciate their award-winning customer service and I am proud to be their regular customer. Keep up the great work! More