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Fernandez Honda

San Antonio, TX

Overview
Reviews
Vehicles
4.8
1,385 Reviews
Call Dealership (210) 928-1500
View Awards

8015 Interstate 35 S

San Antonio, TX

78224

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Showing 1,385 reviews

December 14, 2024

Excellent customer service, professional, friendly staff and intermediate update to the customer regarding your vehicle status or maintenance issues. More

by gtrejo68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Israel Velasco: 5 Stars
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Dec 16, 2024 -

Fernandez Honda responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 12, 2024

They word fast and efficient to provide great service to all customers that need it. More

by E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Robles, Devin Ramirez, Rudy Criner, JC Santibanez, Ray Crawford, Tony Gutierrez, Joshua Verdin
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Dec 14, 2024 -

Fernandez Honda responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 12, 2024

Vehicle 2022 pilot: Service was Ok, fast talking staff trying to upsell like cabin filters..I was suppose to get a new battery, but when I got home I checked under the hood but couldn't find the new batte More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Geoffrey tassey
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Dec 13, 2024 -

Fernandez Honda responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. John Ridings General Manager jridings@fernandezhonda.com

December 09, 2024

Fernandez Honda always makes sure my needs are met. The service agents are very friendly and communicative. More

by Kchavarria93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Dec 12, 2024 -

Fernandez Honda responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 09, 2024

The service advisor was knowledgeable and took into account my needs as a customer but I can't say the same for the workers who did the oil change on my car..they left oil hand prints on my hood and fr More

by Chris.albarezjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vanessa Robles, Devin Ramirez, Rudy Criner, JC Santibanez, Ray Crawford, Tony Gutierrez, Joshua Verdin
Report | Print
Dec 12, 2024 -

Fernandez Honda responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. John Ridings General Manager jridings@fernandezhonda.com

December 08, 2024

Service writer Jason Perales is always courteous and ready to help. I’ve made a lot of Friends at this Dealership. More

by chicousn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Perales - 5 Stars
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Dec 12, 2024 -

Fernandez Honda responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fernandez Honda. Until the next time we meet, take care!

December 07, 2024

Excellent, quick service! Shout out to service rep Geoffrey! Excellent info sent my way. Well done! More

by DJN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey
Report | Print
Dec 12, 2024 -

Fernandez Honda responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 07, 2024

There was a possible miscommunication about my appt time but Geoff was very helpful, kind and accommodating. It was MUCH appreciated. More

by audreyalmanza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey
Report | Print
Dec 12, 2024 -

Fernandez Honda responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 07, 2024

Thank you for the amazing service provided form your employee! Very attentive and professional. Thank you! More

by Juan López
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keosakhone
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Dec 12, 2024 -

Fernandez Honda responded

Hello Juan, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 06, 2024

They were very decent, kind, helpful, informative and prompt service. I appreciated their services and how quick and smooth everything went. More

by kellygtorres20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey
Report | Print
Dec 08, 2024 -

Fernandez Honda responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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