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Fernandez Honda

San Antonio, TX

Overview
Reviews
Vehicles
4.8
1,347 Reviews
Call Dealership (210) 928-1500
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8015 Interstate 35 S

San Antonio, TX

78224

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Showing 1,347 reviews

February 25, 2024

Fast service nice people always going out of their way to please enjoy the experience every time More

by franciscocardenas210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert perales
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Feb 27, 2024 -

Fernandez Honda responded

That's wonderful to hear! Fast service and a customer-centric approach can indeed make the experience enjoyable. Safe travels and have a great day!

February 24, 2024

Great job on working on my car. I will come back in the cure for more work More

by amador-lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Malone
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Feb 27, 2024 -

Fernandez Honda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 24, 2024

Only took 1 hour & 30 minutes for oil change but no car wash sad sad😥 More

by mariapatsyflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
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Mar 02, 2024 -

Fernandez Honda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Fernandez Honda responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. John Ridings General Manager jridings@fernandezhonda.com

February 24, 2024

Great service, everything is explained on the work needed. Get status updates. I like that my vehicle is washed. More

by Gramz57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel
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Feb 27, 2024 -

Fernandez Honda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 22, 2024

I LOVE Fernandez Honda! They are the ONLY dealer that I trust with my car. The service rep Jason and the rest of the staff provide EXCELLENT customer service! They are alway More

by Evelynmtx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Perales
Report | Print
Feb 24, 2024 -

Fernandez Honda responded

Thank you for sharing your love for Fernandez Honda! We're thrilled to hear that you trust us with your car and that Jason and our staff provide excellent customer service. We appreciate your loyalty and look forward to continuing to provide great service!

February 21, 2024

This review is for the service consultant Chase Malone. He was so helpful and explained in detail which services were best for my Accord. More

by Jrdb2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Malone
Report | Print
Feb 24, 2024 -

Fernandez Honda responded

Thank you for sharing your positive experience with service consultant Chase. It's wonderful to hear that he was helpful and took the time to explain the best services for your Accord. We appreciate your business and hope to continue providing excellent service for your vehicle!

February 20, 2024

Checked in 30 minutes prior to original time. They did an amazing job. Gave recommendations and that was great. Approved some recommendations and they got our vehicles in and out. Service was gre More

by Kaimicheyenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey tassey
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Feb 22, 2024 -

Fernandez Honda responded

We're thrilled to hear that you had a positive experience with the service at our dealership. It's great to know that they were able to accommodate your check-in time, provide recommendations, and deliver excellent customer service. Thank you for choosing our dealership, and we appreciate your positive feedback! We look forward to serving you again in the future!

February 16, 2024

I went in for an oil change and they took great care of me and my car. Tony Bain was a pleasure to work with from start to end. He was friendly, informative, and kept me updated about my options and timing More

by Jenn T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bain
Report | Print
Feb 23, 2024 -

Fernandez Honda responded

We appreciate your feedback, and we are delighted to hear that Tony provided excellent service during your oil change. Our team is committed to ensuring a pleasant experience for our customers. We are here to help!

February 16, 2024

Thank you so much for the quick and efficient work you all did today. I will definitely bring my vehicle back. More

by Noe.Martinezvillela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Perales, Vanessa Robles
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Feb 23, 2024 -

Fernandez Honda responded

You're very welcome! We're glad to hear that you were satisfied with the quick and efficient work done on your vehicle today. Thank you for choosing us, and we look forward to serving you again when needed. Safe travels!

February 13, 2024

Purchased two vehicles at another dealership but was told by colleagues that the service dept at Fernandez Honda was outstanding and it turns out they were right. Very informative and punctual. They take the More

by smashharddrive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Arredondo
Report | Print
Feb 16, 2024 -

Fernandez Honda responded

Thank you for choosing Fernandez Honda for your service needs and for sharing your positive experience with us! We're thrilled to hear that our service department lived up to the outstanding reputation you heard from your colleagues. Providing informative and punctual service is crucial to us, and we're glad to know that our team took the time to explain the services being performed without overselling unnecessary ones. We look forward to continuing to provide excellent service for your vehicles.

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