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Fernandez Honda

San Antonio, TX

4.8
1,337 Reviews

8015 Interstate 35 S

San Antonio, TX

78224

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Showing 1,337 reviews

June 16, 2023

Excellent customer service from beginning to end. They were very prompt in servicing my vehicle and explained in detail what needed to be done. More

by samgarza0371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Perales
Jun 20, 2023 -

Fernandez Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2023

Very perfessional, pleased with all the information that was given to me. Price was reasonable. More

by pnswenz
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ahr
Jun 19, 2023 -

Fernandez Honda responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 15, 2023

Fast, friendly service. The waiting area is clean, spacious and comfortable. Easy access from the freeway. More

by montel543
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Perales
Jun 19, 2023 -

Fernandez Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2023

Good customer service and timing of service done to my vehicle was good and in addition was told what other service was recommended. More

by bobcando1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Perales
Jun 19, 2023 -

Fernandez Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 12, 2023

Dealer was professional and respectful, the car was in good condition, very clean, Stephen was very helpful More

by ellis
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephen Trinidad
Jun 16, 2023 -

Fernandez Honda responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 12, 2023

They are very polite . Greg does as much as he can with what he has available More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Jun 16, 2023 -

Fernandez Honda responded

Robert, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fernandez Honda.

June 11, 2023

Oh this place reminded me of my childhood, my family used to own a lil farm out in the country and it smelled like honey and sweetness in the air. When you pull into the dealership you are greeted with the b More

by Bobby Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Marroquin , Vanessa Robles
Jun 16, 2023 -

Fernandez Honda responded

Bobby, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 10, 2023

I came in to do a diagnostic on my breaks and first oil change .. Robert my service advisor was very sweet and helpful. Highly recommend Robert. More

by mellie.c2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Perales
Jun 16, 2023 -

Fernandez Honda responded

We are glad we could help! Thank you again for leaving us this response!

June 07, 2023

Good service, clean place, friendly and knowledgeable staff, and was kept up to date on progress. More

by JTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Jun 09, 2023 -

Fernandez Honda responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

June 07, 2023

The last two oil changes I had at Fernandez Honda were done hastily. The windshield washer cap was not secured on the most recent oil change on 6/7/23. The oil change before that in Oct 2022, the service More

by SteveW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Rosales
Jun 08, 2023 -

Fernandez Honda responded

Thank you for bringing this to my attention. I apologize for what you have experienced with your recent service visits. I would like an opportunity to address your concerns and to earn your business, please contact me at 210-507-0279. I look forward to speaking with you. John Ridings General Manager

Jun 08, 2023 -

SteveW responded

I spoke with John on June 8th and he promised that my next oil change would be free of charge. Thank you, John, for your prompt response and for making this right! Sincerely, Steve Whitehorn

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