Fernandez Honda
San Antonio, TX
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Both Keith and JC were very helpful, that is until after the sale. Now about a month after the deal , after many promises we are still waiting. Keith and JC had us sign a “we owe” sheet indicating the agre the sale. Now about a month after the deal , after many promises we are still waiting. Keith and JC had us sign a “we owe” sheet indicating the agreement for a second key. In addition we were made to pay $499 for the “Fernandez Connect” vehicle theft recovery system despite the vehicle having On Star from GM already. Definitely something we didn’t need however we were told it was “pre-installed”. The only connection I can make is “bait and switch” as NONE of these agreements have been fulfilled. Definitely need to think twice before dealing with this dealership. More
Great experience. ..check in was quick. The Honda representative was courteous and knowledgeable. Waiting room was clean and stocked with coffee, water, and snacks. ..check in was quick. The Honda representative was courteous and knowledgeable. Waiting room was clean and stocked with coffee, water, and snacks. We were in and out in less than an hour. Car was washed and everything was explained to us. Definitely a positive experience!! More
Always a great outcome working with the people at Fernandez Honda Service center. Quick, thorough and the videos showing the inspection is great! Fernandez Honda Service center. Quick, thorough and the videos showing the inspection is great! More
Easy to get an appointment with. Most of the service guys are helpful. Took awhile to finally figure out one issue with my vehicle when it was getting poor gas mileage. I goggled it Most of the service guys are helpful. Took awhile to finally figure out one issue with my vehicle when it was getting poor gas mileage. I goggled it and asked my husband and it turned out to be exactly what the problem was. More
Everything was great EXCEPT that my oil change and tire rotation almost took 2.5 hrs. I just can’t comprehend an oil change and tire rotation taking that long ? rotation almost took 2.5 hrs. I just can’t comprehend an oil change and tire rotation taking that long ? More
Gregory…was awesome! He made sure I got a loaner to get to and from work. Looked into my insurance coverage to ensure I didn’t pay for something that was covered. Overall He made sure I got a loaner to get to and from work. Looked into my insurance coverage to ensure I didn’t pay for something that was covered. Overall service was great! More
I am a returning customer. I shopped around test drove and even signed a credit application and was about to sign for the purchase of a vehicle when I really wanted a truck bec I shopped around test drove and even signed a credit application and was about to sign for the purchase of a vehicle when I really wanted a truck because they said I could never get one in my price range even with a trade in and I am glad I didn't sign. I decided to sleep on it. I decided to go back to where I started years ago. Glad I did because I was able to keep my vehicle, with no trade in and I got a lower monthly payment on a truck which was what I really wanted in the first place. I was able to sign a 4.5 year note rather than the 6 year the another dealership offered me as well. My sales guy wasn't pushy either he even let me test drive the truck to my mechanic. He said we only sale great vehicles no problem. I am a single female and an overthinker and my sales guy put up with me like a champ. I am a happy customer! More





